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Our Contact Centres

About us

Contact Centre Representatives

Our central Auckland-based Contact Centre is where our team of 100+ Contact Centre Representatives answer customers’ questions about our motor, home and contents insurance.  AA Insurance was judged to be in the top 10 in the JRA Best Workplaces Survey 2008, 2009 and 2010.

We provide four weeks of comprehensive in-house training to all new employees, giving them the confidence and skills they need to hit the ground running and provide outstanding service to our customers.

AA Insurance offers staff a clear career development and progression path, underpinning it with opportunities to improve their skills through specialised internal courses and internationally recognised insurance exams.

Working in our Contact Centres


Hours:
Monday to Friday 8am to 8pm
Saturday and Sunday 8am to 6pm

Location:
99 Albert Street
Auckland 1010

Recruitment Process

Because we receive a large number of applications for positions in our contact centre we have, in line with our company values, developed an in-house recruitment process.

It allows us to spend more time with each candidate and also provides them with more exposure to our company and our staff. That extra time means not only can we determine whether you are the right fit for AA Insurance but that you can decide whether AA Insurance is the right company for you.

Here are the steps we follow:

  • Shortlist incoming CVs
  • Phone interview
  • Assessment centre
  • Roleplay
  • Face-to-face interview
  • Computer-based numeracy and verbal skills testing
  • Visit to the call centre
  • Credit check
  • Police check
  • Reference checks (x2)

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