Customer Service Centres*
Exclusive to AA Insurance! A one-stop-shop to help get you back on the road again as quickly as possible if your car’s damaged. We’ll get your car assessed, quoted on, repaired, painted and quality checked .– so you can get on with life.
*Auckland and Hamilton only
Your Personal Customer Manager
Your personal contact at AA Insurance who looks after you when you make a claim. They’ll keep you fully informed, making sure things stay on track and hassle-free.
No Fault, No Excess
If you're in an accident that wasn't your fault and you can identify whose fault it was, you may not have to pay any excess. Please see the Comprehensive Plus policy document for more details.
Emergency accommodation allowance
If you’re away from home and can’t use your car because it has been stolen or too badly damaged to drive, we’ll help with temporary accommodation costs.
AA Member Discounts
Exclusive to AA Insurance! Even better value for AA Members. AA Member Discounts are dollar discounts that save you money every year on key insurance policies. The longer you've been an AA Member, the better the discount.
Legal liability cover
If you are responsible for damage to someone else’s vehicle or property we’ll protect you against any claim they make up to $20 million.
Towing and storage
If you have an accident, we’ll arrange to tow your car to the nearest AA Insurance Customer Service Centre, approved repairer or other safe place.
Cover for your trailer
We will pay upto a limit of $1000, for accidental damage to your trailer (or caravan) while it was attached to your vehicle.
No excess on keys and locks
If your claim is only for the replacement of your keys and locks because your keys have been stolen and your car is at risk, you won't need to pay your excess. We'll pay up to a limit of $750 excess free to replace your keys and locks.
Requesting a Policy Document
If you want to learn more about this policy, please view the following document:
If you currently have car insurance with us and would like a copy of your policy document, we can send you the appropriate policy according to your last renewal date.