Contact centres

Contact Centre Representatives

We have over 130 contact centre representatives across our call centres in Auckland, Hamilton and Christchurch.  We offer staff a clear career development path and opportunities to improve their skills through specialised internal courses and internationally recognised insurance courses. 
 

Working in our Contact Centres

Recruitment Process

Our recruitment process is truly unique from other companies, as it allows us to spend more time with each candidate. 

Here are the steps we follow:

• Shortlist incoming CVs
• Phone interview
• Computer-based skills testing
• Assessment centre
• Roleplay
• Face-to-face interview
• Visit to the call centre
• Credit check
• Police check
• Reference checks (x2)

While our recruitment process is thorough, the extra time helps us determine whether you are the right fit for us, and also helps candidates decide whether we are the right company for them.