Claims/Enquiries
0800 500 216
Quotes
0800 500 231

Insurance Claims

Making a claim is really simple. Your personal customer manager will get it sorted so you can get back to normal as soon as possible.

Call us on 0800 500 216

Our contact centre is open from 8am - 8pm Monday to Friday & 8am - 6pm on weekends & public holidays.

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Car claims

If your car is written off we'll pay out the Agreed Value in your policy, so there are no surprises. And with our network of quality repairers, we can guarantee repairs for the life of the car - even if you sell it.


Contents claims

If something's been stolen, report it to the police. To make a claim when you've had something stolen or damaged, simply call us on 0800 500 216.


Home claims

If you can't live in your damaged home, we'll arrange for temporary accommodation for you and your family while your home is being repaired or rebuilt.

Canterbury Earthquake Information

AA Insurance is focused on getting our customers claims sorted and their lives back to normal as smoothly and quickly as possible. 

If you have any queries about your claim, please contact your customer manager on 0800 426 789.


Centre & Repairer Locator

The Centre & Repairer Locator will find AA Insurance Customer Service Centres in Auckland and Hamilton, and repairers approved by AA Insurance.

Find a Customer Service Centre or repairer