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There's been a fire

Claims

Make sure everyone is safe and call the New Zealand Fire Service.

Call us on 0800 500 216 – it will take about 15 minutes.  Your Customer Manager will make sure your claim is processed and any damaged possessions are repaired or replaced, so you can get back to normal as soon as possible.

You should keep the damaged items so we can inspect them.

If you can’t live in your damaged home, we’ll arrange for temporary accommodation for you and your family while your home is repaired or rebuilt.


See also

Fire prevention tips

How to reduce the risk of fire in your own home.


HomeCover Policy Document

Top FAQs