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Making a claim

FAQs

Questions:

 

Answers:

If I make a claim will my premium go up?

Once you have our Guaranteed No Claims Bonus For Life with RoadCover Plus your car insurance premiums will never go up as a result of a claim.

If you don’t have our Guaranteed No Claim Bonus for Life yet, your insurance premium could increase if you make a claim, unless it’s clear that you were not at fault.

There’s no premium increase due to you making a home or contents claim.

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If I forget to tell you something, will it affect my claim?

If you give us all the relevant information as soon as possible, we can process, accept and action your claim without delay.

If you leave out something important, your claim may be delayed or even declined.

Tell us when things change for you – for instance, if you buy something valuable or move house – so we can keep your insurance up to date.

You can find more information in the Policy Documents under the heading, ‘Providing up-to-date information’.

If you’re not sure whether something matters, call us on 0800 500 213 to be on the safe side and we’ll help sort things out.

To make a claim, simply call us on 0800 500 216.

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Am I covered for loss or damage when I'm away from home?

ContentsCover insures your belongings whilst in your home, or whilst temporarily removed, anywhere in New Zealand.

If you need to claim for something which is lost or damaged, call us 0800 500 213.

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What should I do if I’m in a car accident?

DO NOT ADMIT LIABILITY OR TRY TO SETTLE A CLAIM

This limits how we can sort things out with anyone else involved – and it may cancel out your claim. If you’re pressed, say: “I need to talk with my insurance company. They’ll know what to do.”

The more details you can provide us, the faster we can settle your claim.

Exchange details with other drivers or witnesses. It’s important that you get the name, address, phone number, vehicle registration and insurance company of the other driver in the accident.

If an uninsured driver hits your vehicle, it’s important that you also identify the person (ask to see his or her licence and note the number if possible), the car (make, model, colour and registration number), the contact details of any witnesses and if a police officer attended, get his or her name and ID number.

Also note the streets, the location and direction of the vehicles and anything else which could be important such as stop signs or traffic lights.

Call us as soon as you can on 0800 500 216.  If your car can’t be driven, your Customer Manager can arrange a rental car for you and get your car towed to the nearest authorised repairer. Your Customer Manager will keep you fully informed and make sure things stay on track, so you can get back on the road as soon as possible.  And when the repairs are done at one of our approved repairers, we guarantee the repairs for the life of your car – even if you sell it.

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How do I make a claim?

Making a claim is really simple, call us as soon as possible on 0800 500 216.  Check out car claims, home claims and contents claims for more information.

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