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Paying your insurance premium

FAQs

Questions:

 

Answers:

What are my payment options?

At AA Insurance we offer a number of premium payment options to make it as easy as possible for you:

  • Internet banking
  • Direct debit
  • Credit card
  • Telebanking
  • AA Centres

Internet banking

Pay your full annual premium using internet banking with your AA Insurance customer number as the reference.

Select AA Insurance as the bill payee or enter our bank details:

  • Account name: AA Insurance
  • Account number: 06-0287-0739020-00
  • Branch: National Bank, 205 Queen Street
  • Reference: your AA Insurance customer number

Direct debit

Set up a fortnightly or monthly direct debit and spread your payments over the year.  Give us a call on 0800 500 213 and we can arrange it all over the phone.

There is a service fee of 10% of the annual premium for fortnightly or monthly direct debit payments.  


Credit card

Use your Visa, Master Card or American Express to pay your annual premium or to pay by instalments.  Give us a call on 0800 500 213 and we can arrange it all over the phone.


Telebanking

Contact your bank to use telebanking to pay your full annual premium.  All you’ll need is your AA Insurance customer number and policy number - your bank will do the rest.


AA Centres

Pay at most AA Centres nationwide.  You can use our Centre & Repairer Locator to find the AA Centre closest to you.  

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Can I pay my AA Membership & AA Insurance premiums together?

AA Insurance doesn’t offer this. However, you can pay your AA Membership in a number of ways:

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Why can’t I pay by automatic payment?

Right now our systems aren’t set up to accept automatic payments.

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What if I miss my second instalment?

If your payment doesn’t come out of your account when we try again in ten days, we’ll try to take a double payment on your next scheduled instalment date to get back up to date.

When the missed payment is made, payments go back to your regular payment date.

If this second instalment doesn’t come out, this means your payment is overdue and you’ll be sent a final account.  If this final account isn’t paid your insurance will be cancelled.

 

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What happens if I miss a direct debit?

If your payment doesn’t come out of your account we’ll try again ten days later.

Your bank may charge a fee for missed payments.

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How do I change the bank account my payments come out of?

It’s easy. Just call us on 0800 500 213 and we’ll do the rest.

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How do I pay by direct debit?

Paying by direct debit is easy, simply get a quote and buy online or call us on 0800 500 213. You can pay fortnightly or monthly.  We’ll even set up your deductions to come out whichever day you prefer i.e. if you choose your payments to be on the 15th of each month, then every month on the 15th your instalment will come out of your account.

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Why do you charge a service fee for instalment payments?

The reason for charging a service fee for monthly and fortnightly payments relates to increased handling and administration costs, in particular:

  • With the instalment option there are multiple payments to process rather than one
  • There is an increase in the administration cost to process multiple payments, and
  • The more payments there are, the more administration required.

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