Glossary

Personal Customer Manager

Your personal contact at AA Insurance who looks after you when you make a claim. They’ll keep you fully informed, making sure things stay on track and hassle-free.

Guaranteed No Claims Bonus For Life

Once you have our Guaranteed No Claims Bonus For Life, you can never lose it, even if you have an accident. This means that your premiums will never go up as a result of a claim.

To qualify for Guaranteed No Claims Bonus For Life, you need to have had no accidents in the last five years in which you were at fault, and you also need to have held a restricted or full NZ driver's license (or equivalent overseas licence) for the last five years.

Use our Guaranteed No Claims Bonus For Life calculator to find out if you qualify!

Defined events cover

Insurance for your home against fire, explosion, lightening, storm, flood, earthquake, landslip, electrical burnout, freezing, collision, burglary and vandalism.  What defined events doesn’t cover is accidental damage – for example, if you drop your TV when moving it to another room.

Cover

The monetary value we provide to you when something has been accidently lost or damaged.  This could be in cash, such as the Agreed Value, under RoadCover Plus, if your car is written off.  Or, with New For Old under ContentsCover, it could mean we replace your stolen five year old TV with a brand new one.  Under HomeCover, it could mean we’d completely rebuild your house if it was destroyed in a fire.

Claim free year

Every complete year in which you hold a restricted or full driver's licence and don’t make any claims (we don’t count claims for windscreens or incidents where someone else was at fault).

Claim

When you tell us about the accidental damage to or loss of your insured property (your car, house or possessions) and you ask us to reimburse you for it. You pay an excess – we pay the rest.