AA Home Response.

It’s all part of the service.

Take out home or landlord insurance and if your home's in the available area, you'll get AA Home Response - a new service from AA Home, on us! 

Find out where AA Home Response is available.

AA Home Response.

It’s all part of the service.

Take out home or landlord insurance and if your home's in the available area, you'll get AA Home Response - a new service from AA Home, on us! 

Find out where AA Home Response is available.

Help in your hour of need. 

AA Home Response is a service provided by AA Home that gives you the convenience and reassurance of one number to call when things are locked, blocked, burst or blown in your home. It's just one of the ways that we help make life a little easier. 

What's included: 

Access to expert and reliable AA Home tradespeople 24/7, 365 days a year. 

Tradespeople aim to be there within the hour, or at a time that suits you.  

The service applies to ten common household incidents, including internal plumbing issues, electrical faults, gas leaks and lock-outs. 

Pay per callout for the tradesperson's time and materials.  

How the subscription works. 

When you take out home or landlord insurance with us, you're automatically given AA Home Response for your insured property, that continues for the life of your policy. You’ll receive confirmation of your subscription with everything you need to know from AA Home.

Plus, if you have more than one property insured in the available area, you’ll receive a separate subscription for each one.
Want to find out more? Call us on 0800 500 213.

Upgrade to AA Home Response Plus.

Choose the added reassurance of AA Home Response Plus. For the special price of $179 per year (for AA Members) or $147 per year (for AA Insurance customers) you’ll get all the benefits of AA Home Response, plus six one-hour callouts per year. 

Find out more or call 0800 AA HOME to upgrade.

Here's what customers are saying.

"I called up AA Home and organised for an electrician to come when I was going to  be home. He was really nice and was able to fix it in about 10 minutes. It was a really good service."

Sue, Auckland 

"I had just fitted a new washing machine when it started to leak water everywhere. A plumber came within the hour and fixed the leak. I was impressed they that were able to come straightaway."

Guy, Auckland

"We were really happy with the service. It takes all the weight off our shoulders of having to organise a tradesperson."

Eric, Auckland    

Frequently asked questions

If you can't find the answer you're looking for, please contact us

Can’t find the answer you’re looking for? Check out AA Home’s FAQs.

Why choose AA Insurance?

NZ's most trusted insurer

Thanks for voting us New Zealand's Most Trusted General Insurance provider for nine years running. Earning your trust is one thing. But keeping it is everything.

Our awards

We put you first

We put our customers' needs first and pride ourselves on working with them to eliminate stress and uncertainty.

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Easy, stress-free claims

One of our Customer Managers will guide you through the entire process. They'll keep you fully informed, making sure things stay on track and hassle-free.

Making a claim with us