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AA Home Response.
It’s all part of the service.
Take out home or landlord insurance and if your home's in the available area, you'll get AA Home Response - a new service from AA Home, on us!
AA Home Response.
It’s all part of the service.
Take out home or landlord insurance and if your home's in the available area, you'll get AA Home Response - a new service from AA Home, on us!
Help in your hour of need.
AA Home Response is a service provided by AA Home that gives you the convenience and reassurance of one number to call when things are locked, blocked, burst or blown in your home. It's just one of the ways that we help make life a little easier.
What's included:
How the subscription works.
When you take out home or landlord insurance with us, you're automatically given AA Home Response for your insured property, that continues for the life of your policy. You’ll receive confirmation of your subscription with everything you need to know from AA Home.
Plus, if you have more than one property insured in the available area, you’ll receive a separate subscription for each one.
Want to find out more? Call us on 0800 500 213.
Upgrade to AA Home Response Plus.
Choose the added reassurance of AA Home Response Plus. For the special price of $179 per year (for AA Members) or $147 per year (for AA Insurance customers) you’ll get all the benefits of AA Home Response, plus six one-hour callouts per year.
Find out more or call 0800 AA HOME to upgrade.
Here's what customers are saying.
"I called up AA Home and organised for an electrician to come when I was going to be home. He was really nice and was able to fix it in about 10 minutes. It was a really good service."
Sue, Auckland
"I had just fitted a new washing machine when it started to leak water everywhere. A plumber came within the hour and fixed the leak. I was impressed they that were able to come straightaway."
Guy, Auckland
"We were really happy with the service. It takes all the weight off our shoulders of having to organise a tradesperson."
Eric, Auckland
Frequently asked questions
If you can't find the answer you're looking for, please contact us.
You’ll continue to receive AA Home Response at no cost for the life of your home or landlord policy.
Yes, you can easily opt out by calling us on 0800 500 213.
We’re giving you the AA Home Response subscription at no cost for as long as your home or rental property is insured with us. When you use the AA Home Response service you’ll need to pay the AA Home tradesperson directly for the work they do. AA Home tradespeople offer competitive rates for emergency and scheduled services. Find out more here.
Any home or property insured with us (in the available area) will be gifted AA Home Response, regardless of occupancy. The cover is based on the insured address.
Your AA Home Response subscription is based on the property that’s insured, not an individual. Therefore, tenants can use the service, however as a landlord you will need to authorise them to do so. You can arrange this by calling us on 0800 500 213.
The caller will always be security checked, prior to using the service.
It’s easy to upgrade your subscription. Simply call 0800 AA Home (0800 224 663) and the team at AA Home will arrange this for you. This subscription usually costs $199, but all AA Insurance home and landlord customers get a special discounted price of $147. Please note, cover is not available for a period of 24 hours after you purchase AA Home Response Plus.
You’ll get six one-hour callouts per year included in the cost of your subscription (only one callout per incident). You also have unlimited additional callouts on a pay per use basis. These callouts can be requested within the one-hour targeted response time, or at a later time that suits you.
The gifted subscription is only for the home or homes that are currently insured with us. However, you can purchase another subscription for any other homes that we don’t insure by calling 0800 AA Home (0800 224 663).
As AA Home tradespeople aim to be at your home within the hour, they need to use their contracted suppliers.
The following home emergencies are covered subject to service exceptions:
- Internal leak
- Broken or damaged ventilated heating / cooling system
- Blocked pipe
- Blackout or power failure in the house
- Broken tap or showerhead
- Locked out of the house
- Burst pipe
- Broken glass
- Broken or burst hot water system
- Gas leak
Service exceptions include natural disasters, major structural damage and repairs requiring specialist brand knowledge, equipment or components. For a full description of service inclusions and exclusions please refer to the Terms and Conditions.
Can’t find the answer you’re looking for? Check out AA Home’s FAQs.
Why choose AA Insurance?
NZ's most trusted insurer
Thanks for voting us New Zealand's Most Trusted General Insurance provider for nine years running. Earning your trust is one thing. But keeping it is everything.
We put you first
We put our customers' needs first and pride ourselves on working with them to eliminate stress and uncertainty. Just one reason why we have NZ's most satisfied customers.
Easy, stress-free claims
One of our Customer Managers will guide you through the entire process. They'll keep you fully informed, making sure things stay on track and hassle-free.
