Chief Executive, AA Insurance
Chris is charged with managing the company’s growth, profitability and return on shareholders’ investments. Chris holds responsibility for AA Insurance’s reputation and for ensuring that all staff are focused on providing an outstanding customer experience.
Chris managed AA Insurance’s transition, in 2002, to a joint venture between the New Zealand Automobile Association Incorporated and Promina Direct Group, which became Suncorp when Promina merged with Suncorp Australia in 2007. He also oversaw the amalgamation of AA Insurance and SIS Insurance.
Head of Claims, Pricing & Underwriting, AA Insurance
Simon is responsible for the sustainable and profitable growth of AA Insurance and leads the company’s drive to provide customers with superior insurance protection. He also manages all claims activity within AA Insurance.
Simon has 17 years experience in the New Zealand insurance industry. He first joined AA Insurance in 1997 as part of the company’s graduate programme, starting in customer service before working in a variety of other roles within the company. In July 2004, he moved to Australia to work at AAMI, returning to AA Insurance in August 2005 as Innovation Manager. From there he moved into the role of Contact Centre Manager as part of the leadership team. From 2007 until June 2009, Simon led the organisations’ Pricing, Planning and Analysis function and in July 2009 moved into the role of Motor Product Manager. He moved into his current role in 2011.
Head of Finance, Risk and Compliance, AA Insurance
Jacqui is responsible for managing the areas of Finance, Risk and Compliance, which includes all aspects of financial reporting and risk management, as well as ensuring AA Insurance complies with its obligations as a licenced insurer.
Jacqui joined AA Insurance in 2007 and has had a variety of roles within the business including Business Analyst, Competitor Analyst, Training Manager and Risk Manager. Prior to working at AA Insurance, Jacqui worked in accountancy roles for companies within the financial sector, principally KPMG, both in New Zealand and London.
Head of Distribution and Business Systems, AA Insurance
Justine is responsible for implementing strategies for AA Insurance’s Distribution areas and Business Systems. Justine has oversight for AA Insurance’s business systems and solutions including digital systems, programme management, lean, continuous improvement, and information technology and communications. Distribution includes sales and service across all channels of communication, workforce planning, distribution solutions and the NZAA Centre network.
Justine has been in the insurance industry for eight years, starting her career with AA Insurance as a Strategic Project Manager in 2007. Prior to working at AA Insurance, she worked for a number of top companies from all over the world including BBC Television and Daily Mail Group, providing expertise in areas focusing on organisational change and IT.
Justine holds a Bachelor of Business Studies, majoring in Management, from Massey University. She is also a certified project management professional through Project
Head of People and Capability, AA Insurance
Nikki is responsible for managing people development, talent management, health and wellbeing, resourcing and recruitment within AA Insurance, ensuring that all employee relations are handled in a professional and timely manner. Accountabilities outside the typical HR domain include the Switchboard Team, responsible for first call resolution for inbound customers calling AA Insurance, and the working environment across multiple sites in Auckland and Hamilton.
Nikki has worked in the insurance industry for 14 years now and joined AA Insurance as Human Resources Manager in 2003. Since then, her role has grown and her responsibilities broadened. Nikki’s career prior to joining AA Insurance is varied. Originally from the United Kingdom, she was part of the British Royal Navy, serving two tours with the Royal Marines, before working in a lobbying organisation, then immigrating to New Zealand and working in Human Resources at the National Women’s Hospital.
A Chartered Fellow of the Chartered Institute of Personnel and Development (UK), Nikki holds a post-graduate Diploma in Personnel Management and a Masters Degree in Human Resource Management from the University of Westminster. She also holds a Bachelor of Arts, majoring in Humanities, from The Open University (UK).
Head of Marketing and Communications, AA Insurance
Richard’s responsibilities are focused on customer outcomes and ensuring that AA Insurance’s brand promise is fulfilled. He is also responsible for managing all corporate affairs issues, ensuring they are handled in a timely manner.
Richard has over 20 years experience in the insurance industry, joining AA Insurance in 2011 where he started in his current role. Prior to working at AA Insurance, Richard worked in similar roles at AMI and Southern Cross Health Insurance.
Head of Strategy, Product & Data, AA Insurance
Aaron is responsible for developing strategy at AA Insurance and collaborating widely within the organisation to drive the changes needed to ensure AA Insurance continues to provide exceptional service at a great price. He also manages the development of new and existing products and the business intelligence used to inform and drive the organisation.
Aaron has 20 years varied experience, gained in NZ and in the UK, across insurance, banking, finance, software development, retail and the music industry. Aaron joined AA Insurance in 2005 and has managed home and motor claims, product development, pricing, underwriting, analytics, customer insights and business