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New Zealand's most trusted insurer

We’re proud to say New Zealanders voted us Most Trusted General Insurer for nine years running in the Reader’s Digest Trusted Brands survey. Our goal is always to provide exceptional service. And it seems the way we’re working, is working for our customers.

Trust is important when it comes to insurance. After all, when you pay your premiums you expect your insurer to be there for you when you make a claim. At AA Insurance, we genuinely care about our customers and will do our utmost to help, whether you're making a claim or simply updating your address.

New Zealand’s most satisfied customers

We're proud to be the current overall winner of the Canstar Blue ‘Most Satisfied Customers Award for Home and Contents Insurance’. This is the sixth year running that AA Insurance has received this award for home and contents insurance.

Our performance for 2018 continues to be strong in the home and contents category, receiving five star ratings across six satisfaction categories including quality of service, communication, ease of claim, speed of response, process and overall satisfaction.

Quality Service for Car Insurance

We’re delighted to be recognised by New Zealanders with the gold award for delivering exceptional customer service for Car Insurance.

This is the fifth consecutive year (2015-2019) we’ve won gold for Car Insurance in the Reader’s Digest Quality Service Awards. 

Colmar Brunton Corporate Reputation Index 2019

We’re proud to be recognised by the Colmar Brunton Corporate Reputation survey for the fifth year running, ranking fifth among 100 of New Zealand’s most successful companies.

Our reputation is very important to us, and we love looking after our customers’ insurance needs. We’re here for you, when you need us. Whether it’s updating your address or helping you make a claim, we’re here to make it as easy and stress free as possible.

So, it means a lot to be recognised for the way we’ve been doing things, and makes us proud of our people, who are there for you everyday.

Companies are ranked on the four pillars of reputation: leadership and success, fairness, social responsibility and trust. The inaugural Corporate Reputation Index survey was released in 2015.

New Zealand’s Direct Insurer of the Year 

It’s great to be recognised as New Zealand’s Direct Insurer of the Year for 2018. We love talking to our customers and helping get your insurance needs sorted!

Being a direct insurer means a few things for us at AA Insurance. We love talking directly to our customers about your insurance needs, whether you’re making a claim or changing your address. We’re here to make it easy for you.  

So, it means a lot to be recognised for the way we’ve been doing things and makes us proud of our people, who speak directly to you, our customers, everyday. 

As voted by insurance industry leaders in the Direct Insurer category of the 2012, 2013, 2014, 2015 and 2018 New Zealand Insurance Industry Awards.

Ready to make the switch?

Protect your car, home and contents with AA Insurance. You don’t need to wait until your current policy renews, you can switch at any time.

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We've got your insurance covered

Providing insurance options for New Zealanders. From car insurance to home and contents, we offer various options so that you can stay covered.

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