Award Winning Insurer
At AA Insurance, we put the customer’s needs first and pride ourselves on working with them to eliminate stress and uncertainty. And these independent awards endorse just that!
We’re proud to say New Zealanders voted us Most Trusted General Insurer for eight years running in the Reader’s Digest Trusted Brands survey. Our goal is always to provide exceptional service. And it seems the way we’re working, is working for our customers.
Trust is important when it comes to insurance. After all, when you pay your premiums you expect your insurer to be there for you when you make a claim. At AA Insurance, we genuinely care about our customers and will do our utmost to help, whether you're making a claim or simply updating your address.
We're proud to be the current overall winner of the Canstar Blue ‘Most Satisfied Customers Award for Home and Contents Insurance’. This is the sixth year running that AA Insurance has received this award for home and contents insurance.
Our performance for 2018 continues to be strong in the home and contents category, receiving five star ratings across six satisfaction categories including quality of service, communication, ease of claim, speed of response, process and overall satisfaction.
Canstar Blue is an independent agency that provides customer satisfaction ratings across a wide range of products and services. For this award, they conducted a Customer Satisfaction Survey that involved questioning Kiwis about their satisfaction across a number of areas.
Canstar Blue Awards are based on a survey of customers across a number of satisfaction categories, including overall satisfaction. For more information visit Canstar Blue.
Home and Contents Insurance 2018
We’re delighted to be recognised by New Zealanders with two gold awards for delivering exceptional customer service for Home & Contents Insurance and Car Insurance.
This is the third year we’ve won gold for Home & Contents Insurance (2015, 2016 and 2018) in the Reader’s Digest Quality Service Awards and the fourth consecutive year we’ve won gold for Car Insurance (2015-2018).
We’re proud to be recognised by the Colmar Brunton Corporate Reputation survey for the fourth year running, ranking fourth among 100 of New Zealand’s most successful companies.
Our reputation is very important to us, and we love looking after our customers’ insurance needs. We’re here for you, when you need us. Whether it’s updating your address or helping you make a claim, we’re here to make it as easy and stress free as possible.
So, it means a lot to be recognised for the way we’ve been doing things, and makes us proud of our people, who are there for you everyday.
Companies are ranked on the four pillars of reputation: leadership and success, fairness, social responsibility and trust. The inaugural Corporate Reputation Index survey was released in 2015.
It’s great to be recognised as New Zealand’s Direct Insurer of the year from 2012 to 2015. We love talking to our customers and helping get your insurance needs sorted!
Being a direct insurer means a few things for us at AA Insurance. We love talking directly to our customers about your insurance needs, whether you’re making a claim or changing your address. We’re here to make it easy for you.
So, it means a lot to be recognised for the way we’ve been doing things and makes us proud of our people, who speak directly to you, our customers, everyday.
As voted by insurance industry leaders in the Direct Insurer category of the 2012, 2013, 2014 and 2015 New Zealand Insurance Industry Awards.