Make a Claim

We want to make claiming on your policy as stress-free as possible. Give us a call on 0800 500 216, and we’ll get the process started for you.

1. Record what’s happened

Take photos of any damage to vehicles, property or stock that you plan to claim on. 

Gather as many details as you can and be ready to provide them.

If you’re the victim of a crime or involved in a serious motor vehicle accident, report the incident to the police as soon as possible. You may need the report details for your claim.

2. Contact our claims team

Call the AA Small Business Insurance claims team on 0800 500 216. We recommend having your policy number on hand, plus as much information as possible about the incident you’re claiming for. 

It’s also worth taking a look at the policy wording, to make sure you’re covered for that type of incident. Make a list of any property that’s been affected.

3. Work with us

We’ll lodge your claim over the phone, and assess whether your claim meets the terms of your policy.

We may need extra information or documents; if that happens, we’ll let you know.

At the end of this process, your claim will either be accepted or declined. You’ll receive notice of the outcome in writing, and if your claim has been declined we’ll explain our decision. 

Do:

  • take prompt steps to minimise the loss, damage or liability and avoid any further loss, damage or liability
  • take reasonable steps to obtain details of any other person, property or vehicle involved and any witnesses
  • notify us immediately
  • lay a complaint with the police if you suspect burglary, theft, arson or intentional damage

Do not:

  • start any repairs without our permission unless it is necessary to prevent further loss, damage or liability;
  • admit responsibility for any loss, damage or liability
  • make or give any admission (of fault or fact), offer, promise, payment or indemnity or say or do anything that prejudices our ability to defend, negotiate or settle any claim made against you or make recovery for the loss or damage from any other person who may be responsible for it; whether or not any such action or statement is ultimately relied upon in determining any issue of liability
  • dispose of or abandon any property for which you intend to make a claim
©AA Insurance 2020