Manage your Small Business policy

We think managing your AA Small Business Insurance policy should always be straightforward, which is why we’re here to help you do it all by phone. Call us on 0800 500 231 between 8am - 4pm on Monday to Friday.

Make a claim

If it’s time to make a claim, simply call us on 0800 500 216 to get the process started. Our claims team is available 8am - 4pm Monday to Friday. We recommend having your policy number on hand, plus as much information as possible about the incident you’re claiming for.

Order your policy documents

If you’d like copies of your policy wording, just ask and we’ll send them to you.

Update your details

It’s important to notify us if your details change. If you have a new name, address, bank account or other info to share, including changes to your business or its turnover, please call us as soon as you can.

Make a payment

Save time by having your policy details on you when you call to pay your premiums. If you can’t find them, that’s OK — we’ll just need to ask a few security questions to verify your identity and protect your information. Setting up a direct debit can make keeping up with your payments even faster and easier.

Cancel your policy

Cancelling your policy is easy. Call us any time between 8am - 8pm Monday to Friday and 8am - 6pm on weekends and public holidays with your policy details and the date you’d like your cover to end on. We’ll calculate any refunds you’re owed, or any outstanding premiums you need to pay.

Policy management FAQs

All of our insurance products are detailed in a single policy wording, which contains all of the information relating to each type of cover. We recommend reading the sections that apply to you before buying any policy, and keeping a copy for future reference. The AA Small Business Insurance policy wording can be found here.

We offer a 21-day cooling-off period, during which you can cancel and receive your premium back in full. After the cooling-off period, you can still cancel at any time with immediate effect and receive a pro-rata refund of your premium. However, if you have already made a claim, this may affect the amount you get back.

It’s a good idea to gather as much information as you can before contacting our claims centre, so we can get started as soon as possible. Having your policy number is always helpful, although if you can’t find it that’s OK. Make a list of any lost, damaged or destroyed property you’ll be claiming for, and, if you’ve been the victim of a crime, make sure you get a copy of the police report.

There are a few different ways to reduce your AA Small Business Insurance premiums. One is to choose a higher excess on some or all parts of your policy, meaning you’ll have lower premium payments but will pay more at the time if you need to make a claim. Another way to save is to pay your premiums annually, rather than fortnightly or monthly. Call us to discuss our full range of premium payment options.

AA Small Business Insurance is designed to be flexible. That’s why you’re able to increase and decrease the amount that you’re insured for, add new products or cancel old ones. Contact us as early as possible if you need to make a change.

If you miss a payment, you may not be covered from the date your payment was due. Your policy will be cancelled if you don’t pay within 30 days of that due date. If you’re concerned about missing a payment, contact us as soon as possible and we’ll help you find a solution.