Manage your Small Business policy
We think managing your AA Small Business Insurance policy should always be straightforward, which is why we’re here to help you do it all by phone. Call us on 0800 500 231 between 8am - 4pm on Monday to Friday.
If it’s time to make a claim, simply call us on 0800 500 216 to get the process started. Our claims team is available 8am - 4pm Monday to Friday. We recommend having your policy number on hand, plus as much information as possible about the incident you’re claiming for.
If you’d like copies of your policy wording, just ask and we’ll send them to you.
It’s important to notify us if your details change. If you have a new name, address, bank account or other info to share, including changes to your business or its turnover, please call us as soon as you can.
Save time by having your policy details on you when you call to pay your premiums. If you can’t find them, that’s OK — we’ll just need to ask a few security questions to verify your identity and protect your information. Setting up a direct debit can make keeping up with your payments even faster and easier.
Cancelling your policy is easy. Call us any time between 8am - 8pm Monday to Friday and 8am - 6pm on weekends and public holidays with your policy details and the date you’d like your cover to end on. We’ll calculate any refunds you’re owed, or any outstanding premiums you need to pay.
All of our insurance products are detailed in a single policy wording, which contains all of the information relating to each type of cover. We recommend reading the sections that apply to you before buying any policy, and keeping a copy for future reference. The AA Small Business Insurance policy wording can be found here.
We offer a 21-day cooling-off period, during which you can cancel and receive your premium back in full. After the cooling-off period, you can still cancel at any time with immediate effect and receive a pro-rata refund of your premium. However, if you have already made a claim, this may affect the amount you get back.
It’s a good idea to gather as much information as you can before contacting our claims centre, so we can get started as soon as possible. Having your policy number is always helpful, although if you can’t find it that’s OK. Make a list of any lost, damaged or destroyed property you’ll be claiming for, and, if you’ve been the victim of a crime, make sure you get a copy of the police report.
AA Small Business Insurance is designed to be flexible. That’s why you’re able to increase and decrease the amount that you’re insured for, add new products or cancel old ones. Contact us as early as possible if you need to make a change.