Portable Contents and Stock Policy Module

Welcome to AA Insurance

Thank you for choosing AA Insurance. When you need us, we’ll get things sorted for you.

This policy document explains your insurance cover, your responsibilities and how to make a claim. Please read it carefully and keep it in a safe place.

How to contact us

For sales, service and general queries:

  • Call us on 0800 500 213

For claims enquiries:

  • Call us on 0800 500 216 

Your insurance contract

Your insurance contract consists of this policy document and your policy schedule. Your policy document and policy schedule are designed to be read together. If there is a conflict between the information in this policy document and your policy schedule, your policy schedule takes priority.

This cover is subject to the limits, terms and conditions which are set out within this policy document. We agree to provide this cover as long as you have paid the premium due.

If you have any questions or need more information, please contact us.

If you have a concern

We value our customers and aim to deliver the best service possible. We also appreciate and encourage your feedback – the good and the bad. If you’re not satisfied with one of our policies, our service or a decision we make, please tell us. Often a quick conversation with one of our representatives can help resolve things.

If we can’t agree or if you are still unhappy, please let us know. We can explain our complaints procedure to you and we have a Customer Resolution Service in place to assist you if needed.

Reading your policy

Headings

Headings in this policy document are there to help guide you. You shouldn’t rely on headings to interpret the policy. To understand your policy, the full text should be read.

Words with specific meaning

We have coloured some words blue. These words have a specific meaning and are explained in the ‘Definitions’ section at the end of this policy document.

We also use the following common terms throughout this policy document which have the below meanings:

  • ‘we’, ‘us’ or ‘our’ means AA Insurance Limited
  • ‘you’ or ‘your’ means the insured and any other persons insured.

Cancelling your policy

If you change your mind

We provide you with a 21 day cooling-off period. You can cancel your policy within 21 days from the day cover began, provided you have not made a claim. We will then refund in full any premium you have paid.

Cancellation by you

You may cancel your policy at any time. If you cancel outside the cooling-off period and you have not made a claim, we will refund you any amount we owe after the cancellation date, less any cancellation fee shown on your policy schedule.  

Cancellation by us

We may cancel your policy at any time by sending you a notice to this effect. The cancellation will take effect on the 7th day after the notice has been sent. We will refund you any amount we owe after the cancellation date.

What you are covered for

We will cover you for damage to any of the insured property located anywhere in New Zealand during the period of insurance.

Limits on what we will pay

The most we will pay for all insured property is the total Sum Insured.

However, the most we will pay for individual specified items is the corresponding Sum Insured and the most we will pay for any unspecified items is $5,000.

Sub limits

If any sub limit in this policy document is higher than the Sum Insured for the applicable item of insured property shown in your policy schedule the sub limit does not apply, and the most we will pay is the Sum Insured

Property insured under any other policy module

If you have cover under this Portable Contents and Stock policy module and any other policy module for the same item of property, you are only entitled to cover under one policy module for any one event.

Reinstatement of amount of insurance

In the event of damage for which a claim is payable under this policy, the amount of insurance cancelled by such damage will be automatically reinstated from the date of damage.

You must undertake to pay such pro-rata premium at the rate applicable to the insured property concerned as may be required for the reinstatement. There will be no automatic reinstatement of insurance in the case of natural disaster damage.

Automatic extensions

The following extensions are automatically included in your cover.

Money

We will cover you for the physical loss of money as set out below.

Section A

We will cover you:

The most we will pay for any one event is $1,000.

Section B

We will cover you for:

The most we will pay for any one event is $1,000.

Additional cover

We will cover you for loss of money directly resulting from theft accompanied by violence or threat of violence to you.

The standard excess shown on your policy schedule will apply to claims under this part of this extension.

We will cover you for theft of money that is not excluded from cover under this extension. The burglary excess shown on your policy schedule will apply to claims under this part of this extension.

We will cover you for loss of money directly caused by or resulting from natural disaster.

Additional exclusions

We will not cover you for any of the following:

  • loss due to errors in receiving or paying out
  • loss occurring while the money is entrusted to any person other than you, or any agent, or any professional money carrier
  • financial loss resulting from payment of money in exchange for any cheque that is subsequently dishonoured
  • loss occurring while the money is in an unlocked and unattended vehicle
  • financial loss resulting from theft of money or fraud by any of your employees, however, this exclusion does not apply to loss discovered within 72 hours of the act of theft or fraud.

Burglary

We will cover you for damage directly resulting from burglary or any attempt at burglary accompanied by:

  • forcible entry to or exit from any enclosed building; the burglary excess shown in your policy schedule will apply to claims under this part of this extension, or
  • violence or threat of violence to persons; the standard excess shown in your policy schedule will apply to claims under this part of the extension.

Theft

We will cover you for damage resulting from theft, or any attempt at theft, of insured property but not theft from any of the below:

  • by you or by any of your employees
  • by any fraudulent scheme or device or false pretence practised on you or on any other person having care of the insured property
  • from any motor vehicle that is not securely locked
  • of items specifically excluded from cover on your policy schedule.


The most we will pay is $25,000 for any one event. The theft excess shown in your policy schedule will apply. 

Redundant stock

We will cover you for unavoidable permanent loss of the value of undamaged stock resulting from damage to other insured property

Removal costs

We will cover you for costs necessarily incurred for any of the following purposes as a result of damage to insured property:

The cover provided under this extension does not include any amounts you become legally liable to pay by way of compensation or other damages resulting from pollution or contamination of property by any of the debris.

Protection costs

We will cover you for any costs you reasonably incur for the purpose of, and for damage directly resulting from, controlling any cause of damage that involves or threatens to involve insured property.

However, this extension does not apply to costs or damage that would be covered in the absence of this extension. 

The most we will pay is $10,000 for any one event

Electronic data

We will cover you for the loss of electronic data resulting from electronic equipment covered by this policy suffering damage which is covered by this policy.

Cover under this extension excludes the value to you of any electronic data.

We will not pay for the cost of recreating, gathering or assembling any electronic data

Software

We will cover you for the cost of resetting, reprogramming, or restoring software resulting from electronic equipment covered by this policy suffering damage.

The most we will pay is $50,000 for any one event.

Cell phone, tablet or laptop impact excess

We will cover you for damage to your cell phone, tablet or laptop caused by accidental impact while the device is protected by a reputable shock and drop-proof case, and your excess for that event is reduced to $250.

Portable computer equipment while away from New Zealand

We will cover you for portable computer equipment (such as a laptop, notebook, electronic diary, video data projector or similar) and cell-phones anywhere in the world including while in transit.

The most we will pay under this extension is the lesser of:

The most we will pay is $10,000 for any one event.

Rewards

We will cover you for the costs of a reward offered and paid by you for the protection or recovery of insured property provided the reward contributes to the protection or recovery of the insured property and you have obtained our prior approval to offer the reward.

Employee's effects

We will cover you for damage to the personal effects of any persons insured. We will cover this property as if it were insured property provided the property is at the premises or elsewhere while being worn, carried or used by any persons insured while acting in the course of their duties or employment.
The most we will pay under this extension is $5,000 per person insured per event.

Other interests

We will cover you and any person or corporate body where you are under an obligation to insure their interest in any of the insured property.

However:

  • we will not provide cover for any person or corporate body whose interest has not been declared to us by the time cover becomes payable
  • the most we will pay to any other person or corporate body will be no more than what we would have paid to you
  • any such person or corporate body is not an insured or person insured under the policy and has no right to claim under the policy.

At our sole discretion, any amount payable on account of a valid claim may be paid to the other person or corporate body. This will meet our obligations under this policy. 

Expediting costs

Where your claim has been accepted for the cost of reinstating any insured property we will also cover you for such additional costs of express freight within New Zealand and overtime labour as are reasonably incurred to expedite that reinstatement.

Release of liability

Where legislation or contractual agreement requires you to release:

  • Fire and Emergency New Zealand, or
  • any oil company, or
  • any other party to an agreement that has been declared to and accepted by us,

from liability arising from damage covered by this policy, the release is allowed without prejudice to your cover and notwithstanding the subrogation condition of this policy.

Notwithstanding any provisions of this extension, your cover will not be prejudiced by any disclaimer clause in any contract entered into by you for:

  • the storage of goods, or
  • the leasing of property,

whether the storage and leasing contracts are declared to us or not.

Additional extensions

If any of the following extensions apply, they will be shown on your policy schedule.

Natural disaster

The word damage extends to include natural disaster damage.

Deep frying equipment

If, at the premises, there is any deep frying with oil or fat you warrant that:

  • each vat is fitted with a close-fitting steel lid that is shut when the vat is not in use, and the lid is readily available to cover the vat in the event of a fire
  • a fire blanket with minimum dimension of 1.8m by 1.8m is installed in a conspicuous place close to, but not less than 2m from, the frying operation and that the fire blanket is readily accessible for immediate use during any deep-frying operation
  • notwithstanding the need for any other fire extinguishers a fully charged fire extinguisher with a minimum 4F rating is installed in a conspicuous place close to, but not less than 2m from, the frying operation and is accessible for immediate use during any deep frying operation
  • all thermostats, pans, blankets and extinguishers are always maintained in good working order
  • extraction filters are cleaned weekly and extraction flues and ducting inspected monthly and cleaned as necessary
  • where the fryer is an electric fryer a separate non-adjustable manual reset thermostat is fitted to it and set to disconnect the power supply when the temperature of the cooking liquids reaches 220 degrees centigrade, and
  • all cooking liquids for disposal are always stored in a metal bin with a close-fitting metal lid until removal from the premises.

If you are not the occupier of the premises or operator of the equipment you will in writing instruct the occupier and operator to carry out all the requirements above to ensure that the terms of this extension are always met.

Making a claim

This section explains what you need to do when you make a claim.

Claims conditions

You must co-operate with us and give us any information or help we ask for in relation to your claim.

As soon as you are aware of an event, circumstance or occurrence you must comply with the following conditions:

  • take all reasonable steps to minimise the damage and prevent further loss
  • tell the police in the case of theft, burglary, vandalism or arson, or the attempt at these
  • do not admit responsibility for any loss, damage or liability
  • do not, without our consent, incur any expense or negotiate pay, settle, or make any agreement in relation to any claim.

As soon as possible you must also:

  • tell us of the event and give full details and circumstances of what has happened, including details of everyone involved
  • send us all relevant communications which you receive
  • obtain our permission before you incur any expense, other than the reasonable cost of urgent work to prevent further loss or damage
  • keep damaged property for our inspection and allow us to inspect any building or other property where loss or damage has occurred
  • provide a detailed description of the lost, damaged or stolen items, proof of ownership and any other information or evidence that we may require
  • let us at our expense and in your name to take any action necessary against any other party and to take over and conduct the defence and settlement of any claim against you
  • provide all reasonable assistance and co-operate with us and our assessors, investigators, lawyers or anyone else we appoint to assist, in the making of your claim, its settlement and any defence of a potential claim against you or any action against anyone else. 

If you do not comply with these conditions

If you do not comply with any of these conditions, we can:

  • decline your claim
  • recover from you what we have already paid.

After your claim is accepted

If any lost or stolen property for which we have paid a claim is later found or recovered, you must:

  • tell us immediately, and
  • if we request it, hand the property over to us.

We have the right to keep any property, including any proceeds from its sale, for which we have paid a claim under this policy subject to adjustment if you have not been fully indemnified for your loss.

If any person is ordered to make or otherwise makes reparation to you for loss or damage to any property for which we have paid a claim under this policy you must reimburse us for that payment as soon as any reparation is made, subject to adjustment if you have not been fully indemnified.

You will have to pay an excess

An excess is the amount you must pay for each individual event. We may deduct your excess from the total settlement amount. 

The total excess is determined by the circumstances of your claim. You might have to pay more than one type of excess when you make a claim. The excesses will be noted in this policy document and/or in your policy schedule.

If you claim under more than one policy with us for loss, damage, or liability caused by a single event or occurrence at the same location, you will only have to pay one excess. This will be the highest total applicable excess. This does not apply to any loss caused by natural disaster damage.

A series of events arising from any one cause during any period of 72 consecutive hours will be treated as one event for the purposes of determining the excess you need to pay.

How we will settle your claim

We will choose to settle your claim in any of the following ways:

  • Repairing the item
  • Replacing the item
  • Paying the Market Value.

Repairing the item

We can repair, or pay for the repair of the item using a supplier of our choice.

Replacing the item

Where we consider that there is a nearest equivalent item available we can:

  • replace the item with the nearest equivalent item, or
  • make a payment to you in the form of cash, voucher or store credit for the replacement value of the item

Electronic data

For electronic data we will pay the cost of blank media, plus the cost of copying the electronic data from backups or originals.

Paying the Market Value

We may determine that there is no suitable nearest equivalent item available and we can settle those items on the basis of the Market Value of the item.

Laptops, notebooks, electronic diaries, video data projectors or similar will always be settled at Market Value where the item is more than two years old at the time of the damage.

Where we settle your claim at Market Value we will make a payment to you in the form of cash, voucher or store credit for the Market Value of the item.

Natural disaster claims

The most we will pay for natural disaster damage in any one period of insurance will not exceed the total Sum Insured for natural disaster. Where more than one premises, item and/or category of insured property is included in your policy schedule the most we will pay is the natural disaster Sum Insured in respect of each premises, item and/or category of insured property.

The sum insured adjustment for existing damage provided for the in Policy condition ‘Sum insured adjustment for existing damage’ will apply to all Sums Insured for natural disaster

Any one event, or a series of events arising from any one cause during any period of 72 consecutive hours, for each natural disaster loss, or series of losses will be adjusted separately net of salvage and other recoveries for each premises

Progress claim payments

We will make progress claim payments on production of acceptable evidence of insured loss where damage occurs that gives rise to a claim. If the aggregate of progress payments exceeds the total amount of the adjusted loss you will immediately refund the difference.

Classifying your insured property as a total loss

We will classify your insured property as a total loss if the total value of your claim exceeds the Sum Insured.

If we classify your insured property as a total loss we will choose to settle your claim in any of the following ways:

  • Repairing the item
  • Replacing the item
  • Paying the Market Value

Salvage

Where insured property is damaged, we may:

  • enter any building or other place where the insured property is located and take all reasonable and necessary steps to take and keep possession of the damaged insured property; and
  • deal with the salvage in any reasonable manner.

However:

  • you are not entitled to abandon any insured property to us; and
  • we are not entitled to sell or otherwise dispose of salvaged branded goods without your prior consent. Should you decline to give consent you will retain possession of the salvaged goods and their reasonable salvage value will be deducted from the amount of claim that would otherwise be payable. Where it is practical to remove brands, labels or other marks that identify the goods as supplied by you, the salvage value of the goods will be determined after such removal at our expense.

What you are not covered for

This section explains what your policy does not cover. These exclusions apply to all sections of this policy.

Property not covered

This policy does not cover any of the following:

  • property undergoing installation, construction, demolition, erection, or testing following any of them
  • money, except where cover is provided under Automatic extension – ‘Money’
  • jewellery, precious stones, furs, precious metals or bullion, other than as stock of the business or as part of any plant
  • motor vehicles, other mechanically or electrically propelled vehicles (including but not limited to railway locomotives and rolling stock), that are registered for use on the road, watercraft and aircraft of every kind, and accessories contained in them or on them, other than as stock of the business
  • standing timber, growing crops, pastures, livestock, trees, hedges, dams, canals, reservoirs (but not tanks), road or railway tunnels, road or railway bridges, docks, piers, wharves, mining property located beneath the surface of the ground and and any land including topsoil and backfill
  • explosives, fireworks or any other items of that nature
  • property damaged as a result of it undergoing any process of producing, making, treating or servicing goods where the damage is directly caused by the normal operation of that process.

Computer virus and data corruption

This policy does not cover damage to insured property directly or indirectly caused by or resulting from any of the following:

  • computer virus
  • the gaining of access to your computer system via data communication media that terminate in your computer system
  • data corruption, amendment of data or erasure of data by electronic or non-electronic means.

Electronic data

Except where cover is provided under Automatic extensions – ‘Electronic data’, or ‘Software’, this policy does not cover any loss of or damage to electronic data and software.

This exclusion does not apply to damage to other insured property that results from that loss of or damage to electronic data.

Faulty workmanship, design and materials

This policy does not cover the cost of putting right, repairing or replacing any of the following:

  • faulty materials
  • faulty workmanship
  • work performed to a faulty or defective design, plan or design specification
  • faulty or defective work where the fault or defect results from an error or omission in design, plan or design specification. 

Moisture penetration

This policy does not cover damage to insured property resulting from or in connection with the failure of any building or structure to contain or incorporate:

  • materials, or
  • a design, or
  • a system, or
  • a standard of workmanship,

that effectively prevents or manages the presence or penetration of moisture or water to which the building or structure might reasonably be subjected.

Criminal acts and disappearance

This policy does not cover damage to insured property directly resulting from:

  • theft, except where cover is provided under Automatic extensions – ‘Burglary’, ‘Theft’ and/or ‘Money’, or
  • any fraudulent scheme or device or false pretence practised on you or on any other person having care of the insured property.

This policy does not cover damage to insured property arising from any of the following:

  • unexplained disappearance
  • shortages revealed only by the taking of an inventory
  • shortages due to clerical or accounting errors.

Natural events

This policy does not cover damage to insured property directly or indirectly caused by or resulting from any of the following:

  • action or effects of micro-organisms, mildew, or rot, other than direct damage by fire as a result of any of these
  • natural disaster, unless you have chosen Additional extension – ‘Natural disaster’
  • subsidence, landslip, erosion, settling, cracking or movement of the premises
  • gradual deterioration or decay, other than direct damage by fire as a result of this. 

Other damages

This policy does not cover damage to insured property directly or indirectly caused by any of the following:

  • fumes, gas, dust, smoke, or soot unless caused by a sudden single identifiable event
  • normal working, maintenance, wear and tear, erosion, corrosion, slowly developing deformation or distortion, marring or scratching
  • action of vermin, or insects
  • the inherent nature of the insured property
  • the action of light, atmospheric or climactic conditions
  • changes in artificially controlled temperature or atmosphere
  • exposure to weather conditions where the insured property is not normally left in the open unless reasonable precautions have been taken to protect the insured property from those conditions
  • interruption of the supply to the premises of water, gas, electricity or any fuel
  • total or partial cessation of work, retarding or interruption or cessation of any process.

Pollution or contamination

This policy does not cover damage to insured property, directly or indirectly caused by contamination or pollution, or damage consisting of, or costs or expenses arising from, contamination or pollution from any cause whatsoever.

We will not cover damage to insured property arising from the manufacture, supply, storage, possession or use of any controlled drug as defined in the Misuse of Drugs Act 1975, including methamphetamine, or any pre-cursor chemicals or materials used in any of these activities in or near the insured property. This does not apply to damage to insured property caused by fire or explosion, including resulting smoke damage.

Consequential loss or incurred costs

This policy does not cover any of the following:

  • loss of use
  • consequential losses of any kind
  • costs or expenses you may incur in order for you to prove or assist us with your claim.

This includes any loss of income, loss of or reduction in value, additional costs or expenses, compensation for your time or anyone else’s time or materials used, and any other liability incurred.

Excesses and other insurance

This policy does not cover your excess on this or any other policy.

This policy does not provide cover where cover is provided by other insurance or by a warranty or guarantee. We will not contribute towards any claim made under any other policy.

Transmission and distribution lines

This policy does not cover any above ground transmission and distribution lines, including wire, cables, poles, pylons, standards, towers, other supporting structures and any equipment of any type which is related to such installations.

This exclusion applies both to damage to the equipment and all business interruption, consequential loss, and/or other contingent losses related to transmission and distribution lines.

Confiscation

This policy does not cover any loss, damage, injury, liability or prosecution of any type directly or indirectly caused by, arising from, or involving confiscation, nationalisation, requisition or destruction of, or damage to property by order of government, public or local authority (unless the order is given to control any loss or damage that is covered by this policy).

War, terrorism or nuclear incidents

This policy does not cover any loss, damage, injury, liability or prosecution of any type directly or indirectly caused by, arising from, or involving:

  • war, invasion, act of foreign enemy, hostilities, civil war or warlike operations (whether war is declared or not)
  • mutiny, civil commotion assuming proportions of or amounting to a popular uprising, military uprising, rebellion, revolution, insurrection, military or usurped power
  • any act, including but not limited to the threat, or use of violence, which from its nature and context is done for, or in connection with, political, religious, ideological, ethnic, or similar purposes including the intention to influence any government and/or to put the public or any member of the public in fear
  • nuclear weapons, ionising radiations, or contamination by radioactivity from nuclear fuel or the combustion of waste from nuclear fuel.

Unlawful or otherwise prohibited to insure

This policy does not cover any loss, damage, injury, liability or prosecution of any type, directly or indirectly caused by, or arising from any act, event, occurrence or thing against which insurance is either:

  • unlawful, or
  • prohibited by any sanction, prohibition or restriction under the laws or regulations of any jurisdiction applicable to us or our parent company or its ultimate controlling entity.

You must tell us about certain things

Some parts of this policy may cover other people or companies or entities as well as you. To gain the benefit of any cover under this policy they must meet all the same conditions and obligations you are required to meet.  No claim will be payable where any person covered under this policy does not meet any of the terms and conditions.

Nothing in this policy affects the common law rights of either party, including our right to avoid your policy for non-disclosure. This means your policy will be treated as if it never existed and any claim payments must be returned to us.

You must disclose material information and give full and accurate statements

Your policy with us relies on the accuracy of the information supplied by you, or any person on your behalf. You must advise us of all material information before the start of this policy and before each renewal or variation of the policy.

You must also give us full and accurate information and answer honestly, correctly and completely all questions we ask you. Failure to do so entitles us to deny any claim and to cancel this and any other policy you have with us from the date the information should have been provided.

Misdescription

Your cover will not be prejudiced by:

  • any innocent and inadvertent misdescription of property, your business or occupancy in the proposal or submission, or
  • any act of the occupier of the premises whereby the risk of damage to insured property not in your control is increased without your authority or knowledge, 

provided you notify us immediately on becoming aware of any of the above happenings. However, we may require you to pay an additional premium if the risk of loss has changed as a result.

You must tell us if there is a change of circumstances

You must tell us immediately of any change in circumstances that have happened after the start of this policy or that you know is going to happen and which may increase any of the following:

  • the amount of the risk
  • the risk of loss, damage, or liability
  • the risk of insuring you.

As a result of these changes in circumstances, or if you fail to tell us immediately of any change in circumstances, we may:

  • change your policy terms and make alterations to your premium
  • reduce cover or change limits
  • not insure you for any loss, damage or liability that happens after the date of the change in circumstances
  • cancel your policy.

However, your cover will not be prejudiced by any of the following:

  • such changes in the use or occupancy of the premises as are usual or incidental to your business
  • the performance of any alterations or repairs to insured property, providing the circumstances are reported to us in writing within a reasonable time after you become aware of them, and you agree to pay an additional premium for the increased risk if required
  • such changes in your business, nature of occupation or other circumstances that you innocently failed to report to us, provided notice is given to us immediately after you become aware of the failure and you agree to pay an additional premium if required.

Sum insured adjustment for existing damage

If there was existing damage to insured property at the commencement of the period of insurance which has not been repaired, replaced or reinstated at the time of damage covered by this section, the amount of that existing damage will be deducted from the total Sum Insured and from any Sum Insured declared to us or otherwise specified in your policy schedule in respect of that item or category of insured property. The amount payable by us to indemnify you for the damage will be reduced accordingly.

The amount of existing damage is to be calculated as the cost that would have been incurred to repair, replace or reinstate that existing damage if it had been repaired, replaced or reinstated by you. This Sum Insured adjustment for existing damage will apply for all purposes of this policy and all automatic and additional extensions.

You must comply with certain conditions

You must avoid loss, damage or liability

You must take all reasonable care to avoid doing anything that could result in a claim, and at your cost and expense, must take reasonable steps to:

  • ensure all property covered by this insurance is kept safe and protected from possible loss or damage
  • maintain any protective devices, including but not limited to sprinkler systems and alarms, in an operational condition
  • keep closed during non-working hours any fire resisting doors and shutters and maintain them in efficient operating order
  • maintain any security protection in efficient operating order and activated during non-working hours
  • avoid any loss, damage or personal injury to any person or thing for which you could be held legally liable
  • comply with all legal requirements for the safety of people or property
  • comply with all statutory, regulatory, or local authority requirements pertaining to your business and the ownership, occupation, and use of insured property
  • keep any dangerous goods in accordance with the provisions of the Hazardous Substances and New Organisms Act 1996, and the Health and Safety at Work (Hazardous Substances) Regulations 2017.

Inspection

We are entitled to inspect insured property at any reasonable time and you must provide such information as may be reasonably required by us in respect of the subject matter of this insurance. Neither this condition, nor any inspection performed by us, nor any report arising from such an inspection, are to be regarded as an undertaking by us to determine or warrant that any operations or premises are safe.

You must not transfer your legal rights

You must not assign or transfer or attempt to assign or transfer this policy or your interest in this policy to any other party.

How we administer your policy

Paying premiums

If your premium is overdue, we may refuse to make any claim payments until your overdue premiums have been paid.

If there is a change to your premium which remains unpaid, or you do not pay the full amount of your premium, we may reduce the period of insurance in line with the proportion of the unpaid premium.

If your premium remains unpaid for 28 days, your policy will automatically be cancelled and you will not be sent a cancellation notice. 

Sending notices

We will send any notice, policy schedule or other written documents to your last known physical, postal or email address.

Noting interested parties

By noting an Interested party on your policy schedule, you are authorising us to disclose your information to them. If your policy schedule shows an Interested party, we may partially or fully settle your claim by making a payment to them, fulfilling our obligations under this policy. Anyone noted as an Interested party is not covered by this policy and cannot make a claim under this policy.

You are jointly insured

All those listed as insured are jointly insured and are considered to act with the expressed authority of each other. This means that if anyone does or fails to do anything so that there is no cover, there will be no cover for any of the insureds.

Each insured has the right to:

  • make a change to the policy
  • make a claim under the policy
  • receive claim proceeds under the policy, and 
  • cancel the policy.

Currency

All amounts referred to in your policy are expressed in New Zealand currency and include Goods and Services Tax (GST).  We will pay all claims in New Zealand currency. 

Governing law

This policy is governed by New Zealand law, and the New Zealand courts have exclusive jurisdiction over any legal proceedings about it.

Definitions

Business

The business and occupation described in your policy schedule.

Business hours

Any hours during which you are or are usually on the premises for the purpose of your business.

Contents

Contents of buildings, chattels, tenant’s improvements and all other tangible property not more specifically described for buildings, stock and specified items.

Computer virus

A set of corrupting, harmful or otherwise unauthorised instructions or code, including a set of maliciously introduced unauthorised instructions or code, programmatic or otherwise, through a computer system or network.

Damage

Sudden, unforeseen, accidental physical loss, or sudden, unforeseen, accidental physical damage.

Electronic data

Facts, concepts and information converted to a form useable for communications, display, distribution, interpretation or processing by electronic and electromechanical data processing or electronically controlled equipment.

Employee

Any of the following while working for any insured in connection with the business:

  • a person under a contract of service or apprenticeship with any insured
  • a person hired or borrowed by any insured
  • a labour only sub-contractor.

Event

A sudden, accidental and unforeseen occurrence that causes loss or damage that is not intended or expected by you.

Insured

The person, company, or entity listed as ‘Who’s insured’ on your policy schedule domiciled in New Zealand.

Insured property

Tangible property that is easily transported or conveyed of every description not expressly excluded, all being your own, or held by you jointly, or on commission and for which you are legally responsible within the following categories:

Machine

Any contrivance for the conversion and direction of motion or energy, or for the performance of any electronic process, and includes any protective device in connection with that contrivance.

Market Value

The reasonable retail value of the item immediately before the loss occurred, as determined either by us or by an independent valuer. 

Material information

Any information which might influence the decision we make as to whether to provide insurance and if so on what terms and at what premium.

Micro-organisms

Living things such as amoeba, bacteria, fungi, mould, protozoa, and any similar or like forms.

Money

Current coin, bank and currency notes, cheques, traveller’s cheques, postal notes, money orders, unused postage stamps, redeemable vouchers and tokens, franking machine credits, and other negotiable instruments.

Natural disaster

Earthquake, tsunami, volcanic activity, hydrothermal activity, geothermal activity, or subterranean fire, or fire occasioned by, through or in consequence of any of these.

Natural disaster damage

Any of the following:

  • damage directly or indirectly caused by or resulting from natural disaster
  • damage occurring (whether accidentally or not) as the direct result of measures taken under proper authority to avoid the spreading of, or otherwise to reduce the consequences of, any such damage but does not include any damage for which compensation is payable under any Act.

Period of insurance

When your policy starts, to when it ends. It is shown on your policy schedule, unless the policy is ended earlier.

Personal injury

Any of the following:

  • death, or physical external or internal bodily injury
  • illness, sickness, disease, debilitating or degenerative condition, or disability
  • mental injury, mental anguish, shock, or fright.


Persons insured

Any of the following:

  • any person who holds the position of or performs the duties of director, executive officer, trustee, secretary, manager, partner, or who holds any other position as an employee of the insured while acting in that capacity
  • the officers, committees and members of the insured’s own canteen, social sports and child care facilities or welfare organisations, first aid, fire and ambulance services, pension fund management and administrative committees in their respective capacities as such
  • any subsidiary company

Policy schedule

The most recent policy schedule we have sent you which includes, who’s insured, business description, business address and the policy modules you have selected.

Premises

The business address shown in your policy schedule.

Reparation

An amount ordered by a New Zealand Court under Section 32 of the Sentencing Act 2002 to be paid to the victim of an offence. Reparation does not include:

  • damages, court costs, fines, penalties, any other form of criminal sanction, non-pecuniary relief, taxes, any payment deemed to be unlawful to insure against; or
  • your defence costs in relation to an offence.


Software

Programmes, procedures and routines associated with the operation of electronic or electromagnetic data processing  or electronically controlled equipment including any operating system.

Specified items

Other property as specifically described in your policy schedule.

Stock

Stock and materials in trade.

Subsidiary company

Any of the following:

  • any company that, at the inception of the period of insurance, by any applicable legislation, was or is deemed to be a subsidiary of the insured
  • any company in which the company named in your policy schedule:
    • owns or directly or indirectly controls more than fifty percent of the issued share capital
    • controls the composition of the board of directors
    • exercises effective management and control, either directly or through one or more of its subsidiary companies
  • any other company whose accounts are consolidated into those of the company named in your policy schedule in accordance with the relevant New Zealand Accounting Standard.

Sum Insured

The applicable Sum Insured shown on your policy schedule. The Sum Insured is the amount determined when your policy begins and at each renewal.

You can discuss the value with us at any time. By paying the premium you have accepted the Sum Insured.

Undamaged

Not damaged physically and directly by an insured event.

Unspecified items

Unspecified portable contents and stock, within the categories generally described in your policy schedule.

Vehicle

Any type of machine on wheels or on self-laid tracks made or intended to be propelled by other than manual power and any trailer made or intended to be drawn by any such machine while attached to it.

Business

Business

Any hours during which you are or are usually on the premises for the purpose of your business.

Contents

Contents of buildings, chattels, tenant’s improvements and all other tangible property not more specifically described for buildings, stock and specified items.

Computer virus

A set of corrupting, harmful or otherwise unauthorised instructions or code, including a set of maliciously introduced unauthorised instructions or code, programmatic or otherwise, through a computer system or network.

Damage

Sudden, unforeseen, accidental physical loss, or sudden, unforeseen, accidental physical damage.

Electronic data

Facts, concepts and information converted to a form useable for communications, display, distribution, interpretation or processing by electronic and electromechanical data processing or electronically controlled equipment.

Employee

Any of the following while working for any insured in connection with the business:

  • a person under a contract of service or apprenticeship with any insured
  • a person hired or borrowed by any insured
  • a labour only sub-contractor.

Event

A sudden, accidental and unforeseen occurrence that causes loss or damage that is not intended or expected by you.

Insured

The person, company, or entity listed as ‘Who’s insured’ on your policy schedule domiciled in New Zealand.

Insured property

Tangible property that is easily transported or conveyed of every description not expressly excluded, all being your own, or held by you jointly, or on commission and for which you are legally responsible within the following categories:

Machine

Any contrivance for the conversion and direction of motion or energy, or for the performance of any electronic process, and includes any protective device in connection with that contrivance.

Market Value

The reasonable retail value of the item immediately before the loss occurred, as determined either by us or by an independent valuer.

Material information

Any information which might influence the decision we make as to whether to provide insurance and if so on what terms and at what premium.

Micro-organisms

Living things such as amoeba, bacteria, fungi, mould, protozoa, and any similar or like forms.

Money

Current coin, bank and currency notes, cheques, traveller’s cheques, postal notes, money orders, unused postage stamps, redeemable vouchers and tokens, franking machine credits, and other negotiable instruments.

Natural disaster

Earthquake, tsunami, volcanic activity, hydrothermal activity, geothermal activity, or subterranean fire, or fire occasioned by, through or in consequence of any of these.

Natural disaster damage

Any of the following:

  • damage directly or indirectly caused by or resulting from natural disaster
  • damage occurring (whether accidentally or not) as the direct result of measures taken under proper authority to avoid the spreading of, or otherwise to reduce the consequences of, any such damage but does not include any damage for which compensation is payable under any Act.

Period of insurance

When your policy starts, to when it ends. It is shown on your policy schedule, unless the policy is ended earlier.

Personal injury

Any of the following:

  • death, or physical external or internal bodily injury
  • illness, sickness, disease, debilitating or degenerative condition, or disability
  • mental injury, mental anguish, shock, or fright.

Persons insured

Any of the following:

  • any person who holds the position of or performs the duties of director, executive officer, trustee, secretary, manager, partner, or who holds any other position as an employee of the insured while acting in that capacity
  • the officers, committees and members of the insured’s own canteen, social sports and child care facilities or welfare organisations, first aid, fire and ambulance services, pension fund management and administrative committees in their respective capacities as such
  • any subsidiary company.

Policy schedule

The most recent policy schedule we have sent you which includes, who’s insured, business description, business address and the policy modules you have selected.

Premises

Pressure vessel

A vessel that, in normal use, is subject to generated or applied fluid pressure.

Reparation

An amount ordered by a New Zealand Court under Section 32 of the Sentencing Act 2002 to be paid to the victim of an offence. Reparation does not include:

  • damages, court costs, fines, penalties, any other form of criminal sanction, non-pecuniary relief, taxes, any payment deemed to be unlawful to insure against; or
  • your defence costs in relation to an offence.

Software

Specified items

Programmes, procedures and routines associated with the operation of electronic or electromagnetic data processing or electronically controlled equipment including any operating system.

Stock

Stock and materials in trade.

Subsidiary company

Any of the following:

  • any company that, at the inception of the period of insurance, by any applicable legislation, was or is deemed to be a subsidiary of the insured
  • any company in which the company named in your policy schedule:
    • owns or directly or indirectly controls more than fifty percent of the issued share capital
    • controls the composition of the board of directors
    • exercises effective management and control, either directly or through one or more of its subsidiary companies
  • any other company whose accounts are consolidated into those of the company named in your policy schedule in accordance with the relevant New Zealand Accounting Standard.

Sum Insured

The applicable Sum Insured shown on your policy schedule. The Sum Insured is the amount determined when your policy begins and at each renewal.

You can discuss the value with us at any time.

By paying the premium you have accepted the Sum Insured. 

Undamaged

Not damaged physically and directly by an insured event.

Unspecified items

Not damaged physically and directly by an insured event.

Unspecified items

Vehicle

Any type of machine on wheels or on self-laid tracks made or intended to be propelled by other than manual power and any trailer made or intended to be drawn by any such machine while attached to it.