Car Insurance Claims

Making a claim is simple. Our team of dedicated Customer Managers will keep you up-to-date and make sure things stay on track, so you can get back on the road faster.

If your car is written off, we’ll pay the Agreed Value that’s in your most recent policy schedule, so there are no surprises. And with our Network of Quality Repairers, we can guarantee repairs for the life of the car – even after you sell it.

1. Get in touch with us

First, make sure that everyone is safe and out of danger – call an ambulance, the police or other emergency services departments if necessary. Then call us on 0800 500 216 if your claim is urgent or report your claim online. We’ll arrange for your car to be dropped off or picked up, assessed and repaired.

Find your nearest CSC or repairer

2. Drop off your car, or we'll pick it up

If you are in Auckland or Hamilton, you can drop your car off to one of our Customer Service Centres (CSC). They are your one stop-shop if your car is damaged to help you get back on the road again as quickly as possible. We'll get your car assessed, quoted on, repaired, painted and quality checked - so you can get on with life. For anywhere else in New Zealand, simply drop your car off at one of our AA Insurance Quality Repairers. If your car cannot be driven, and we’ve accepted your claim, we’ll cover the reasonable cost of towing or transporting your car to the nearest recommended repairer. 

3. Pick up your car

Once the repairs have been completed, all you have to do is collect your car.

What happens at our Customer Service Centres

Our Customer Service Centres and our network of quality repairers mean we can guarantee repairs for the life of your car - even if you sell it. And if your car is written off, we'll pay out the Agreed Value in your policy, so there are no surprises.

We assess the damage and get multiple quotes

Repair work is carried out by an AA Insurance Quality Repairer

We assess the repair work

Make a claim

We like to make claim time as easy and stress-free as possible, simply select the product you need to claim on in the drop-down box below.