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Car Insurance Claims

Making a claim is simple – just call us on 0800 500 216. A dedicated Customer Manager will keep you up-to-date and make sure things stay on track, so you can get back on the road faster.

If your car is written off, we’ll pay the Agreed Value that’s in your most recent policy schedule, so there are no surprises. And with our Network of Quality Repairers, we can guarantee repairs for the life of the car – even after you sell it.

Ways to claim


0800 500 216   

Our contact centre is open from 8am - 8pm Monday to Friday & 8am - 6pm on weekends & public holidays.

From overseas:

Call us on +64 9 927 2306

By post:

AA Insurance
P.O. Box 992
Shortland Street
Auckland 1140