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Online Claim Request

We like to make claim time as easy and stress-free as possible, so you can notify us of a claim any time online.

Simply complete the form below and we’ll get things underway. We’ll contact you within 48 hours to get a few more details so we can confirm if you’re covered and complete the lodgement of your claim.

If your claim is urgent – for example damage has occurred to your home that prevents you from living in it - please call us on 0800 500 216 so we can help you right now.

Send us a claim request:

If you would like to send us a claims request, please start by selecting a type of claim:


0800 500 216

Our contact centre is open from 8am - 8pm Monday to Friday & 8am - 6pm on weekends & public holidays.

Looking for more specific claims information?

View claims options

Contact us from overseas

Call us on +64 9 927 2306

Contact us by post

AA Insurance
P.O. Box 992
Shortland Street
Auckland 1140

Centre & Repairer Locator

The Centre & Repairer Locator will find AA Insurance Customer Service Centres in Auckland and Hamilton, and repairers approved by AA Insurance.

Find an AA Insurance repairer or centre

AA Centres

Find your local AA Centre which sells AA Insurance so you can sort out your car, home and contents insurance face to face.

Find an AA Centre near you