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Online Claim Request

We like to make claim time as easy and stress-free as possible, so you can notify us of a claim any time online.

Simply complete the form below and we’ll get things underway. We’ll contact you within 48 hours to get a few more details so we can confirm if you’re covered and complete the lodgement of your claim.

If your claim is urgent – for example damage has occurred to your home that prevents you from living in it - please call us on 0800 500 216 so we can help you right now.

Claim request form

Tell us about your claim

Type of claim: *

Car

Home

Contents

Other

Briefly describe what happened: *

Where did the incident take place?: *

What date did the incident occur?: *

What time did the incident occur?:

What type of incident is this?: *

Accidental damage

Damage to glass only

Fire

Burglary/Theft

Storm/flood damage

Malicious damage

Are you happy for AA Insurance to appoint Master Glaziers to attend?: *

Yes

Was another party involved?: *

Yes

Please provide their details if you have them:

Have you appointed any repairers/suppliers yourself?:

Yes

Vehicle registration number:

What is the nature of your claim?: *

Vehicle damaged while driving

Vehicle damaged while parked

Vehicle glass only

Vehicle stolen

Other

Were you driving the vehicle at the time?: *

Yes

Who was driving your vehicle at the time?: *

Please select the company that you would like to undertake your vehicle glass repairs:

AA Auto

Glass Novus

Smith & Smith

Other

No preference

Please state your preferred company & their business contact number. A quote will be required before repairs can proceed:

Is the home secure? *

Yes

Please describe the lost or damaged property: *

Your details

First name: *

Last name: *

Policy or customer number:

Postal Address:

Email: *

Contact phone: *

Best contact time: *

Before 1pm

After 1pm

Anytime

Any additional comments?:

Claims

0800 500 216

Our contact centre is open from 8am - 8pm Monday to Friday & 8am - 6pm on weekends & public holidays.

Looking for more specific claims information?

View claims options

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AA Insurance
P.O. Box 992
Shortland Street
Auckland 1140

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