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Earthquake Claims Information

Home and Contents Insurance

The process for making a home and contents claim for earthquake damage has changed. As your insurer we will be looking after your home and contents claim(s) in the first instance, instead of EQC. If you have any damage you can report your claim online or call us on 0800 500 216 if your situation is urgent – we can also arrange temporary accommodation or emergency repairs if you need.

If you have already lodged a claim with EQC, there is nothing more for you to do. They will let us know that you have lodged an insurance claim and we will be in touch with you shortly to let you know what the next steps are.

As you know, the EQC is responsible for the first $115 K (incl gst) for home claims, and the first $23 K (incl gst) for contents claims. We will recoup these costs from EQC at a later date.

What does AA Insurance cover and what does the EQC cover?

Car Insurance

If you have earthquake-related damage to your car, get in touch with us when you’re ready to make a claim and we’ll get it underway. You can report your claim online or call us on 0800 500 216.

FAQs and Tips

We hope you and your family are now safe after the recent earthquakes. We understand you may have some queries about your insurance, and making a claim, so we’ve put together some answers to commonly asked questions, as well as useful tips, to help you navigate your way.

Temporary Accommodation

AA Insurance will cover the reasonable cost of temporary accommodation if you can’t live in your home for up to 12 months or up to a limit of $20,000 as the result of an event subject to your policy wording.

The temporary accommodation option can be used at any time while your home is uninhabitable during repair or rebuild work - you don’t need to use it for a continuous period. Talk to us about what you are entitled to and how this benefit works.

Useful Links and Important Contact Details

For full details of our benefits and what is covered, please read your policy schedule and policy document. For further information or advice please call us on 0800 500 216.