COVID-19 updates for AA Insurance customers
The following information is current as at 15 May 2020, and we'll update as needed.
Things are a little unsettling right now as New Zealand takes steps to minimise the spread of the COVID-19 (coronavirus) pandemic.
At AA Insurance, it’s important to us that we’re available to help you as you need it. This event is unprecedented, and we are all dealing with an unknown and very different situation. But we want to give you some peace of mind that AA Insurance is still operating during this period.
We will continue to be available to help you if, and when, you need us.
Our contact information can be found on our Contact page.
During these unprecedented times, claims may take a little longer to get sorted and we might take a little longer to respond. We are doing everything we can with suppliers and repairers to ensure your claims run smoothly.
If you are experiencing hardship, don’t hesitate to get in touch. We’re here to help and support you so you can continue to focus on the safety and wellbeing of you and your family. We have introduced three key initiatives to support our customers, many of whom are feeling financially vulnerable. Just get in touch and together we can review the options available to you and ways that we can help you through these uncertain times.
More information on how we are supporting our customers and the community can be found below in our FAQs.
We understand you may have questions or concerns about your insurance with us. Rest assured, we’re here to help.
If you have a query or need to discuss a claim please get in touch with our Call Centre or Claims team. You can also contact us by email or by making a claim online and we will get back to you as soon as possible.
You can find all our contact details here. You can also manage your insurance online with My AA Insurance.
We will continue to update our FAQs below.
How is this affecting my insurance?
Making a claim
Important information: The AA Insurance Hardship Fund initiative is available to existing eligible AA Insurance customers who have taken out an eligible policy with a commencement date starting before 5 pm, 16 April 2020. The AA Insurance Premium Freeze initiative is available to existing AA Insurance customers who have an eligible policy that is renewed on or after 16 April 2020. The AA Insurance Hardship Fund and Premium Freeze initiatives are not available for new customers who take out a new policy after 5 pm, 16 April 2020. For full terms and conditions, see https://www.aainsurance.co.nz/hardship-terms. These terms and conditions are subject to revision and change by AA Insurance Limited without notice.