COVID-19 updates for AA Insurance customers

The following information is current as at 17 June 2020, and we'll update as needed.

Congratulations New Zealand, we’ve reached Alert Level 1!

We understand some things are still a little uncertain throughout the country, but rest assured we’re still here for you and operating as usual.

If you have any queries, feel free to check out some of our frequently asked questions below. Our contact information can also be found on our Contact page.

We're here for you

During these unprecedented times, claims may take a little longer to get sorted and we might take a little longer to respond. We are doing everything we can with suppliers and repairers to ensure your claims run smoothly.

If you are experiencing hardship, don’t hesitate to get in touch. We’re here to help and support you so you can continue to focus on the safety and wellbeing of you and your family. We have introduced three key initiatives to support our customers, many of whom are feeling financially vulnerable. Just get in touch and together we can review the options available to you and ways that we can help you through these uncertain times.

More information on how we are supporting our customers and the community can be found below in our FAQs.

Questions about Car, Vehicle, Home, Contents, Landlord or Small Business Insurance?

We understand you may have questions or concerns about your insurance with us. Rest assured, we’re here to help.

If you have a query or need to discuss a claim please get in touch with our Call Centre or Claims team. You can also contact us by email or by making a claim online and we will get back to you as soon as possible.

You can find all our contact details here. You can also manage your insurance online with My AA Insurance.

  • Login to your My AA Insurance here
  • Register for My AA Insurance here

Questions about Travel, Health or Life Insurance?

For AA Travel Insurance queries, please visit the AA Travel COVID-19 FAQs page, call AA Travel directly on 0800 630 115 or email

For any questions you may have about your AA Health Insurance, visit the AA Health COVID-19 FAQs page, call 0800 758 758 (+64 9 282 9633 if overseas) or email

For AA Life Insurance queries, please email AA Life directly at or phone 0800 808 234.


We will continue to update our FAQs below.


How is this affecting my insurance?


Supporting our customers and the community

Important information: The AA Insurance Hardship Fund initiative is available to existing eligible AA Insurance customers who have taken out an eligible policy with a commencement date starting before 5 pm, 16 April 2020. The AA Insurance Premium Freeze initiative is available to existing AA Insurance customers who have an eligible policy that is renewed on or after 16 April 2020. The AA Insurance Hardship Fund and Premium Freeze initiatives are not available for new customers who take out a new policy after 5 pm, 16 April 2020.  For full terms and conditions, see These terms and conditions are subject to revision and change by AA Insurance Limited without notice.