COVID-19 updates for AA Insurance customers

The following information is current as at 30 September 2020, and we'll update as needed.

We understand some things are a little uncertain throughout the country, but rest assured we’re still here for you and operating as usual.

If you have any queries, feel free to check out some of our frequently asked questions below. Our contact information can also be found on our Contact page

We're here for you

We’re doing what we can to keep our staff safe and healthy, so we can be here for you when you need us. Rest assured, we are following all Ministry of Health guidelines to keep you and our staff safe.

We are doing everything we can with suppliers and repairers to ensure your claims run smoothly and we appreciate your patience and understanding during this time.

Our Customer Service Centres for vehicle repairs remain open and we are following all Ministry of Health guidelines to keep you and our staff safe.

Our Call Centre is available 8am - 8pm Monday to Friday and 8am - 6pm on weekends and public holidays if you have any questions or concerns about your insurance.  You can also Live Chat with the team from 8am-6pm seven days a week.

With New Zealand at Level 2, AA Centres across the country remain open in compliance with Level 2 restrictions. This means the number of staff and customers in the Centre at any one time will be managed, contact tracing and social distancing will be in place.

More information on how we are supporting our customers and the community can be found below in our FAQs.

Questions about Car, Vehicle, Home, Contents, Landlord or Small Business Insurance?

We understand you may have questions or concerns about your insurance with us. Rest assured, we’re here to help.

If your query or claim isn’t urgent please contact the team by email or Live Chat or by making a claim online and we will get back to you as soon as possible.

Please get in touch with the AA Insurance team if you have any questions or concerns about your insurance with us. You can find all our contact details here. You can also manage your insurance online with My AA Insurance.

  • Login to your My AA Insurance here
  • Register for My AA Insurance here

Frequently asked questions

How is this affecting my insurance?

 

Making a claim

 

Supporting our customers and the community

 

Important information: The AA Insurance Hardship Fund initiative is available to existing eligible AA Insurance customers who have taken out an eligible policy with a commencement date starting before 5 pm, 16 April 2020. The AA Insurance Premium Freeze initiative is available to existing AA Insurance customers who have an eligible policy that is renewed on or after 16 April 2020. The AA Insurance Hardship Fund and Premium Freeze initiatives are not available for new customers who take out a new policy after 5 pm, 16 April 2020.  For full terms and conditions, see https://www.aainsurance.co.nz/hardship-terms. These terms and conditions are subject to revision and change by AA Insurance Limited without notice.