We're here for you

We understand things can be uncertain and stressful when the unexpected happens but, rest assured, we’re here to help to get things sorted as quickly as possible.

Our experienced team is ready to help

For urgent repairs to make your home safe, or emergency accommodation, call us on 0800 500 216. Our Call Centre is available 8am - 8pm Monday to Friday and 8am - 6pm on weekends and public holidays.

If you have any questions or concerns about your insurance, you can also Live Chat with the team from 8am-6pm seven days a week. In the event of an emergency such as flood, storm, earthquake, landslide, tsunami, volcanic activity or other major hazards, we advise our customers to:

  • Keep safe. Your safety should be the number one priority, stay calm and make sure you and all your love ones are safe, and stay safe. Refer to the getready.govt.nz for information on what to do before, during and after an emergency event.

  • Stay away. If you had to evacuate from your property do not return until it is announced safe to do so by the appropriate authorities. Call us on 0800 500 216 if you require temporary accommodation or urgent repairs to your home.

  • Stay informed. Tune in to your local radio station, news channels or the Civil Defence and NZTA website for event updates. Please follow safety advise and instructions from emergency services.

  • Inspect damage. Once it’s safe and you are allowed to return to your property, assess the damage to your home, contents or car. Taking photos of the damage will be a useful reference when confirming what needs replacing.

  • Get in touch. Once you have been able to assess the damage, get in touch with us if you need to make a claim on 0800 500 216. Remember there’s no rush to make a claim, but the sooner you get in touch the sooner we can help.