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Fair Insurance Code

AA Insurance is a member of the Insurance Council of New Zealand. The Insurance Council of New Zealand developed the Fair Insurance Code to set minimum service standards for insurance companies.

What is the Fair Insurance Code?

The Fair Insurance Code sets out the core principles to improve the standards of practice and service Insurance Council New Zealand (ICNZ) members provide to their customers.

The Fair Insurance Code is a code of practice that:

  • Sets minimum service standards for insurance companies
  • Describes the responsibilities that the customer and the insurance company have towards each other
  • Encourages professionalism in the insurance industry

How do I get a copy of the Fair Insurance Code?

You can access a copy of the Fair Insurance Code at any time by visiting or by contacting AA Insurance on 0800 500 213