What is the Fair Insurance Code?
The Fair Insurance Code sets out the core principles to improve the standards of practice and service Insurance Council New Zealand (ICNZ) members provide to their customers.
The Fair Insurance Code is a code of practice that:
Sets minimum service standards for insurance companies
Describes the responsibilities that the customer and the insurance company have towards each other
Encourages professionalism in the insurance industry
How do I get a copy of the Fair Insurance Code?
You can access a copy of the Fair Insurance Code at any time by visiting www.icnz.org.nz or by contacting AA Insurance on 0800 500 213