Your customer PRN (Payment Reference Number) can be found on your policy schedule, under the Payment information section. This number always starts with 20, followed by ten unique numbers.
If you need help locating your customer PRN, just get in touch.
If you started a new policy on or after 28/04/2025 or are renewing your policy with a start date on or after 21/10/2025, you no longer need to use a customer PRN. Simply use your policy number when making payments via internet banking.