What was the process for refunding customers who were impacted by the discounts error?

AA Insurance identified that some eligible customers may not have received, or may have been delayed in receiving, either a Multi Policy Discount, an AA Member Discount and/or No Claims Bonus benefit. We have contacted or attempted to contact all eligible customers who have been affected, to ensure that any overpaid premiums have been refunded and their AA Insurance policies are updated. If you received a letter, email or text from us about a refund but have not received it, or you are wondering whether you are owed a refund, please contact us on 0800 080 841 so we can check.