The scope of works will outline the individual items of work that need to be completed as part of your home insurance claim.
If a project manager, such as MPS (Morgan Project Services), has been assigned to your claim, they will prepare a scope of works on behalf of AA Insurance. An initial scope of works will first be completed to give us a high-level picture of the loss you’ve suffered and the severity of the damage. For example, an initial scope of works may capture that your oven has been damaged and include photos or measurements, but it will not yet capture the finer details such as the make, model etc. of your oven. Further into your claim, a more detailed scope of works will be completed. In this version, your MPS Project Manager will go into details and obtain quotes so that the cost of your repairs can be determined.
It's important to note that the scope of works is agreed to by you and AA Insurance. If you disagree with anything on your scope of works, let your Project Manager know so we can work through it. We want to understand what’s being disagreed with so we can ensure we’re getting it right. Repairs will not begin, or a cash settlement will not be determined, until the scope of works is signed off by you.
If we agree to a managed repair, rather than a cash settlement, your scope of works is used as a reference point over the course of your claim. It will identify key milestones which your Project Manager and any other builders or tradespersons will refer to throughout your repair.
Typically, a scope of works does not change, however if for example, we’re managing your repairs and we find more damage, we’ll assess this newly discovered damage and determine whether it can be included in your claim. If it’s found to be part of your claim, a variation to your scope of works may be completed. Any changes to your scope of works will always be communicated with you and agreed to by you before progressing.