Welcome to AA Insurance
Thank you for choosing AA Insurance. When you need us, we’ll get things sorted for you.
This policy document explains your insurance cover, the benefits you’ll receive, your responsibilities and how to make a claim. Please read it carefully and keep it in a safe place.
How to contact us
To contact us, please visit our website.
What your insurance contract consists of
Your insurance contract consists of this policy document and your policy schedule. Your policy document and policy schedule are designed to be read together. Your policy schedule takes priority if there is a conflict between the information in this policy document and your policy schedule.
This cover is subject to the limits, terms and conditions set out within this policy document. We agree to provide cover as long as you have paid your premium.
Please contact us if you have any questions or need more information.
If you have a concern
We value our customers and aim to deliver the best service possible. We also appreciate and encourage your feedback – the good and the bad. If you’re not satisfied with one of our policies, our service or a decision we make, please tell us. Often a quick conversation with one of our representatives can help resolve things.
If we can’t agree, or if you are still unhappy, please let us know. We can explain our complaints procedure to you, and we have a Customer Resolution Service to help you if needed.
Reading your policy
We have used the headings in this policy document to help guide you. These headings are purely descriptive in nature. You should not rely on headings to interpret the policy.
Words with specific meanings
We have coloured some words blue. These words have specific meanings. We have explained them in the ‘Definitions’ section at the end of this policy document.
We also use the following common terms throughout this policy document that have the below meanings:
- ‘we’, ‘us’ or ‘our’ means AA Insurance Limited
- ‘you’ or ‘your’ means the people listed as ‘Who’s insured’ on your policy schedule
- ‘your caravan or trailer’ means the caravan or trailer listed on your policy schedule.
Cancelling your policy
You have a cooling-off period if your change your mind
We provide you with a 21-day cooling-off period. You can cancel your policy within 21 days from the day your policy started, as long as you have not made a claim. We will refund you the full amount of any premium paid.
If you choose to cancel your policy after the cooling-off period
You may cancel this policy at any time unless you have made a claim for a total loss.
If you cancel your policy outside the cooling-off period and you have not made a claim, we will refund you any amount we owe after the cancellation date. We will deduct any cancellation fee shown on your policy schedule from the amount we refund you.
If we choose to cancel your policy
We may cancel your policy at any time by notifying you in writing. The cancellation will take effect on the 7th day after we have sent the notice. We will refund you any amount we owe after the cancellation date.
What you are covered for
We will insure you for loss to your caravan or trailer anywhere in New Zealand during the period of insurance.
Your caravan or trailer includes
Your caravan or trailer includes all of the following:
- the standard manufacturer's equipment and options
- any accessories
- any modifications that have been fitted to your caravan or trailer that we have agreed to cover.
Your caravan or trailer does not include
Your caravan or trailer does not include any of the following:
- modifications we have not agreed to cover
- personal effects and household contents (such as clothing, sporting or recreational equipment, tools, eyewear, cell phones, tablets, or laptops) in your caravan or trailer
- goods or items in your caravan or trailer that are used or carried for a business, profession or occupation.
Limits on what we will pay
The most we will pay for any one event is the total of:
- the Agreed Value of your caravan or trailer
- $20million for your legal liability
- the maximum you are entitled to under the standard benefits:
- ‘Towing, storage and transport’
- ‘Road clearing and emergency costs’
- ‘Temporary accommodation’
- ‘Caravan contents’.
We will reduce the amount we pay by the total applicable excess and any other deductions set out in this policy.
Making a claim
This section explains what you need to do when you make a claim.
You must comply with all the following conditions
What you must do immediately after an event
Immediately after an event, you or any driver must comply with all the following conditions:
- take all reasonable steps to prevent further loss
- make a complaint to the police in the case of theft, burglary or vandalism, or the attempt at these
- tell us if you or any person covered by this policy is charged with any offence that has resulted in bodily injury to another person.
What you must not do after an event
You must not do any of the following:
- admit liability
- incur any expense or negotiate, pay, settle, or make any agreement about any claim without our consent
- make any offer of reparation (including as part of any case management conference or sentencing hearing) without getting our consent in writing.
Information you must give us after an event
As soon as possible you or any driver must tell us:
- that the event happened, giving full details and circumstances of what has happened, including details of everyone involved
- if any of your lost or stolen property is recovered.
Other conditions you must comply with after an event
As soon as possible you or any driver must:
- get our permission before you incur any expense, other than the reasonable cost of urgent work to prevent further loss
- send us all relevant communications you receive
- make your caravan or trailer available for inspection and assessment before any repairs are carried out
- keep damaged property for our inspection
- provide proof of ownership, information and other evidence that we ask for, including proof of purchase.
What you must do to support the claims process
You must co-operate with us and give us any information or help we ask for about your claim.
You must also assist and co-operate with us, our assessors, investigators, lawyers or anyone else we appoint to help with your claim.
This includes all the following:
- activities associated with making your claim
- your claim settlement
- the defence of any potential claim against you
- any action against anyone else.
You must also allow us, at our expense and in your name, to:
- take any action necessary against any other party
- take over and conduct the defence and settlement of any claim against you.
What happens if you do not comply with any of the claims conditions
If you do not comply with any of the claims conditions, we can:
- decline your claim
- recover from you what we have already paid.
You will have to pay an excess
You must pay an excess for each individual event. We may deduct your excess from the total settlement amount.
The circumstances of your claim determine the value of the excess you need to pay. You might have to pay more than one type of excess for each claim. Your policy schedule tells you the amount and types of excess.
If you claim under more than one policy with us for loss caused by a single event at the same location, you will only have to pay one excess. This will be the highest total applicable excess.
What we need to reimburse your excess
We will reimburse your excess for an event if you have paid your excess and all the following criteria are met:
- you give us the correct name and contact details of the other driver
- you give us the correct registration number of the other vehicle
- the person responsible confirms their involvement in the event
- we agree the driver of your vehicle was not at fault and did not contribute to the event.
If your claim is for theft, you must make a complaint to the police. Your complaint must result in the offender being charged before we can reimburse your excess. If you withdraw your complaint against the offender, you must repay the excess.
How we will settle your claim
This section explains how we will settle your claim.
We will choose to settle your claim in any of the following ways:
- Repairing your caravan or trailer
- Paying the costs to repair your caravan or trailer
- Paying your claim as a total loss.
Repairing your caravan or trailer
When we choose to repair your caravan or trailer
We can choose to repair your caravan or trailer if it has been damaged, and we believe all the following:
- your caravan or trailer can be repaired safely
- your caravan or trailer is more cost-effective to repair than to pay the Agreed Value.
When we arrange to repair your caravan or trailer, we will ensure it is repaired to a standard comparable to the condition of your caravan or trailer immediately before the event.
If we repair your caravan or trailer to a better condition
If the repairs will put your caravan or trailer in a better condition than it was immediately before the event, we will discuss this with you before any repairs begin. If we agree to complete repairs that are unrelated to your claim, you must pay the extra costs.
When we repair or replace parts of your caravan or trailer
We will decide whether damaged parts on your caravan or trailer are repaired or replaced. We will use new, recycled or reconditioned parts. You must let us take ownership of any parts we have replaced that have been damaged, lost, or stolen and are recovered.
If we choose to replace any parts, we will use original manufacturer branded parts, except for windscreens and window glass. When available, windscreens and window glass will be replaced with compatible aftermarket glass that meets all Australasian safety standards.
Paying the costs to repair your caravan or trailer
We can choose to pay the cost to repair your caravan or trailer to a standard comparable to the condition of your caravan or trailer immediately before the event. We will pay the lowest of the:
- reasonable cost of the repairs as estimated by our assessor
- amount we would have paid if we had arranged the repair ourselves.
We will not be responsible for the quality of workmanship provided by the repairer. We will not provide any guarantee relating to the repair. For any part not available in New Zealand, the most we will pay is the lowest of the:
- manufacturer’s last known list price in New Zealand
- price of the part’s closest New Zealand equivalent
- cost of having a new part made in New Zealand.
We will not pay for the cost of freighting parts from overseas.
Paying your claim as a total loss
We can choose to determine your caravan or trailer as a total loss if we believe any of the following:
- it is not safe to repair the damage to your caravan or trailer
- the cost of repairing your caravan or trailer is more than the Agreed Value, or it is uneconomic to repair
- your caravan or trailer has been stolen and has not been found within 10 days.
What happens when your caravan or trailer is a total loss
We will pay you the Agreed Value when your caravan or trailer is a total loss. We will deduct your total applicable excess, and any on-road costs that are not fully paid or up to date, from your settlement payment.
Once your claim is settled, your caravan or trailer, including all accessories and modifications, becomes our property. We will also be entitled to any refund of on-road costs. This includes when your caravan or trailer is recovered after it has been stolen.
Your premium and policy when your claim is a total loss
When your claim is a total loss, you must pay the total premium for the period of insurance in full before we can settle your claim. If you are paying your premium by instalments, we will deduct any unpaid instalments from your settlement payment. Your policy will end on the date of the event. You will not receive any refund of your premium.
Standard benefits – cover automatically included
The following benefits are automatically included in your cover, if we have accepted your claim under this policy.
Towing, storage and transport
We will pay the reasonable costs for any of the following:
- moving your caravan or trailer to the nearest repairer or place of safety
- storing your caravan or trailer
- transporting you and your passengers to your home if your caravan or trailer cannot be towed.
Road clearing and emergency costs
We will pay the reasonable costs for any of the following:
- removal of debris from any road or parking area
- essential emergency repairs, so you can get your caravan or trailer to your destination or a repairer
- returning your caravan or trailer to your home following its repair, or following its recovery if it was stolen.
We will pay up to $500 for the reasonable costs of temporary accommodation for you and your passengers, if you are unable to return to the place you are currently living or staying.
Replacement caravan or trailer cover
We will automatically insure a replacement caravan or trailer for its Market Value for 30 days from the day you replaced or traded in your caravan or trailer. You will be covered as long as you do all the following:
- tell us within 30 days of the purchase date of the replacement caravan or trailer
- pay any extra premium that we may require.
The replacement caravan or trailer will be insured under the same terms that apply to your caravan or trailer.
Additional caravan or trailer cover
We will insure an additional caravan or trailer for up to 30 days from the purchase date for its Market Value or $100,000, whichever is the lowest value. You will be covered as long as you do all the following:
- tell us within 30 days of the purchase date of the additional caravan or trailer
- pay any extra premium which we may require.
The additional caravan or trailer will be insured under the same terms that apply to your caravan or trailer.
If your policy schedule shows ‘Caravan Insurance’, we will pay the necessary cost to replace your caravan contents where loss has occurred.
The necessary cost will be based on replacing the item with an equivalent item available in New Zealand, with due allowance for age, wear and tear, depreciation, and prior maintenance. This benefit does not cover clothing or personal effects.
The most we will pay is $2,000 for any one event.
Your legal liability
The most we will pay for legal liability is a total of $20million for any one event.
If you have cover for your legal liability under any other insurance policy with us, you can only claim this benefit under one policy per event.
We will pay up to $20million for your legal liability for damage to physical property arising from an event in New Zealand involving your caravan or trailer during the period of insurance.
Your cover under ‘Property damage’ includes related legal costs and expenses that we agree to.
We will pay up to $250,000 if you are ordered to pay a reparation order for bodily injury arising from an event in New Zealand involving your caravan or trailer during the period of insurance.
You are not covered under ‘Bodily injury’ for any related legal costs and expenses.
Additional liability cover
We will also cover legal liability for ‘Property damage’ and ‘Bodily injury’ where:
- the event was caused by items falling from your caravan or trailer
- another person is towing your caravan or trailer with your consent, and is not otherwise excluded from the policy cover
- you are using an uninsured caravan or trailer that does not belong to you. This caravan or trailer must not be a hire, rental or lease vehicle. No cover applies for any loss to the caravan or trailer being towed.
What we do not cover under legal liability
You are not covered for any of the following:
- exemplary or punitive damages awarded against you
- legal defence costs, court costs and any levy, fine or penalty (other than a reparation order) arising from a prosecution of any offence under any Act of Parliament including regulations, rules or by-laws, against you, your employer, or any person using your caravan or trailer
- legal costs incurred by any other party that you agree to or are ordered to pay
- legal liability that you assume by agreement, unless you would have been liable anyway, or are ordered to pay
- any loss to property belonging to you, or in your care, custody or control, unless that property belongs to the passengers in your vehicle.
We also do not cover the exclusions found under ‘What you are not covered for’.
What you are not covered for
This section explains what your policy does not cover. These exclusions apply to all sections of this policy.
This policy does not cover you, or any person using your caravan or trailer with your permission, for any loss, cost or liability, directly or indirectly caused by, arising from, or involving any acts or omissions that are intentional, reckless, deliberate, malicious or have criminal intent.
This policy does not cover any event that happened before your policy started.
Driving under the influence or leaving the scene of an accident
This policy does not cover you or any person using your caravan or trailer who, at the time of the event:
- was under the influence of alcohol, drugs or any other intoxicating substance
- had a blood or breath alcohol level more than the legal limit
- failed to stop, or left the scene of an accident when it is an offence to do so.
This policy also does not cover you or any person using your caravan or trailer who, after the event, fail or refuse to take any of the following tests when they are lawfully required to do so:
- alcohol content in the body, breath or blood
- drug content in the body, breath or blood.
This exclusion does not apply if the driver has stolen your caravan or trailer and you have made a complaint to the police.
Non-compliance with licence or driving conditions
This policy does not cover you or any person using your caravan or trailer who, at the time of the event was:
- not legally licenced to drive in New Zealand
- not complying with the conditions of their driver’s licence
- advised, directed or instructed not to drive by a medical or other professional.
This exclusion does not apply if the driver has stolen your caravan or trailer and you have made a complaint to the police.
Wear and tear or gradual damage
This policy does not cover any loss, cost or liability, directly or indirectly caused by, arising from, or involving any of the following:
- wear and tear, rust or corrosion
- action of micro-organisms, rot, mould, mildew, fungi, smoke, particles, and action of light
- atmospheric or climatic conditions.
There is no cover for any loss, cost or liability, directly or indirectly caused by, arising from, or involving gradual deterioration, blockage, or depreciation of your caravan or trailer.
This policy does not cover any loss, cost or liability associated with the cost of painting, repairing or replacing an area, set or part of your caravan or trailer that was not damaged in the event, or that is not related to your claim.
This policy also does not cover any loss, cost or liability arising because paint, features, fabrics, or other parts of your caravan or trailer cannot be matched.
Consequential loss or incurred costs
This policy does not cover any of the following:
- loss of use of your caravan or trailer
- consequential losses of any kind
- costs or expenses you may incur to prove or assist us with your claim
- repairs that are not related to your claim.
This exclusion includes all the following:
- loss of income
- loss of or reduction in value
- additional costs incurred
- your time or anyone else’s time or materials used
- expenses and liability incurred due to your caravan or trailer not being able to be used.
This policy does not cover damage to tyres caused by braking, punctures, cuts or bursts. However, we will pay for damage to tyres caused by malicious damage.
This policy does not cover any loss, cost or liability directly or indirectly caused by, arising from, or involving poor, sub-standard, defective or faulty workmanship, design or manufacture, structural or inherent defect.
Mechanical or electrical breakdown
This policy does not cover damage to, or failure of, mechanical, electrical or electronic parts of caravan or trailer.
This policy does not cover any damage resulting directly or indirectly from mechanical, electrical, electronic failure or breakdown of your caravan or trailer.
This policy does not cover any loss, cost or liability, directly or indirectly caused by, arising from, or involving insects, pests, vermin, rodents, or possums.
Excesses and other insurance
This policy does not cover your excess on this or any other policy.
This policy does not cover you if cover is provided by other insurance, or by a warranty or guarantee. We will not contribute to any claim made under any other policy.
Your caravan or trailer being used for certain activities
This policy does not cover your caravan or trailer when it is being used for any of the following:
- hire or carrying fare-paying passengers
- carrying, hauling or towing of goods or samples in connection with any trade or business
- protests, civil disruption, unlawful purpose or criminal activity
- racing, or being tested for racing of any kind including pace-making, trials, tests, demonstrations or similar events
- on any track, circuit, speedway, racing arena or any other similar surface or location
- off-road, including beaches, sand dunes, rivers or river beds, or for hill climbing, unless your caravan or trailer is being used on:
- a recognised boat ramp
- an unsealed surface usually used as a car park
- an unsealed surface to access a building.
This policy does not cover any loss, cost or liability connected in any way with your caravan or trailer being confiscated or seized by anyone with a financial interest in your caravan or trailer.
This policy does not cover any loss, cost or liability connected in any way with confiscation, destruction, acquisition, designation, or decision by government or local authorities.
Unsafe or unroadworthy condition
This policy does not cover your caravan or trailer when it is overloaded or used in an unsafe or unroadworthy condition.
This exclusion does not apply if you can prove all the following:
- you and the driver were unaware of such condition
- your lack of knowledge was reasonable
- you had taken all reasonable steps to maintain your caravan or trailer.
Pollution or contamination
This policy does not cover any loss, cost or liability caused by, arising from, or involving pollution or contamination.
The Accident Compensation Act 2001
This policy does not cover amounts that are covered under the provisions of the Accident Compensation Act 2001 (or any replacement Act) and any subsequent amendments.
This policy also does not cover:
- failure by a victim to claim any amount they would be entitled to claim under the Act within the time required under the Act, or for any other reason
- the Accident Compensation Corporation’s decision to decline a claim or limit its liability in whole or in part and for any reason.
War, terrorism or nuclear incident
This policy does not cover any loss, cost or liability, directly or indirectly caused by, arising from, or involving:
- war, invasion, act of foreign enemy, hostilities, civil war or warlike operations (whether war is declared or not)
- mutiny, civil commotion assuming proportions of or amounting to a popular uprising, military uprising, rebellion, revolution, insurrection, military or usurped power
- any act, including but not limited to the threat or use of violence, which from its nature and context is done for, or in connection with, political, religious, ideological, ethnic, or similar purposes, including the intention to influence any government and/or to put the public or any member of the public in fear
- nuclear weapons, ionising radiations, contamination by radioactivity from nuclear fuel, or the combustion of waste from nuclear fuel.
You must comply with our policy conditions
Some parts of this policy can cover other parties as well as you. You and any person covered by this policy must meet all the following conditions and obligations to benefit from any cover under this policy. We will not pay any claim where any person covered under this policy does not meet any of the terms and conditions.
Nothing in this policy affects the common law rights of either party, including our right to avoid your policy for non-disclosure. If we avoid your policy, your policy will be treated as if it never existed and you must return any claim payments to us.
You must tell us if your circumstances change
You must tell us immediately if any of the following happen:
- you, any driver, or anyone covered by this policy are convicted of any criminal or driving offence
- you, any driver, or anyone covered by this policy have a licence suspended, endorsed or cancelled
- you, any driver, or anyone covered by this policy have any insurance policy or claim avoided, declined, cancelled or not renewed
- you change the address where your caravan or trailer is kept
- you replace your caravan or trailer
- your caravan or trailer use changes from what is shown on your policy schedule
- there is a change to the drivers who tow your caravan or trailer
- you add, change or remove any modifications.
What happens if there is a change in your circumstances
If there is a change in these circumstances, or you fail to tell us about a change immediately and we become aware of this, we may:
- change your policy terms and make alterations to your premium
- reduce cover or change limits
- cancel your policy.
We will notify you of any changes to your policy by sending you a policy schedule. Your policy schedule will confirm the change and the date the change became effective.
You may choose to cancel the policy if you do not agree to the changes to your policy terms, cover, limits or premium. If you cancel your policy, we will refund you any unused portion of your paid premium.
You must give full and accurate information
Your policy with us relies on the accuracy of the information supplied by you, or any person on your behalf. You must provide full and accurate information. You must also answer all questions we ask you honestly, correctly and completely.
If you claim under this policy and give us any incorrect, incomplete or fraudulent information or statements, we may:
- refuse your claim
- end your policy from the date you supplied misleading information and statements
- end any other policy you have with us.
You must take reasonable care
You and any driver who tows your caravan or trailer must take reasonable care:
- while towing or using your caravan or trailer or any caravan or trailer where liability for damage to other property is covered by this policy
- to avoid circumstances that could result in loss.
Your claim will not be covered if you or any driver towing your caravan or trailer are reckless, grossly irresponsible or grossly negligent.
You must maintain and secure your caravan or trailer
You must, at your cost and expense, maintain your caravan or trailer in good repair, secure your caravan or trailer, and take all reasonable precautions to prevent loss occurring.
You must not transfer your legal rights
You must not assign or transfer, or attempt to assign or transfer, this policy or your interest in this policy to any other party.
How we administer your policy
Paying your premium on time
If your premium is overdue, we may refuse to make any claim payments until your overdue premium has been paid.
We may reduce the period of insurance in line with the proportion of the unpaid premium if either of the following occur:
- you make a change to your premium which remains unpaid
- you do not pay the full amount of your premium.
If your premium remains unpaid
We will automatically cancel your policy if your premium remains unpaid for 28 days. We will not send a cancellation notice.
How you will receive our documents
We will send any notice, policy schedule or other written documents to your last known physical, postal or email address.
If your policy schedule shows an 'Interested party'
An Interested party is not covered by this policy and cannot make a claim under this policy.
You give us permission to share your information with anyone noted as an Interested party on your policy schedule. We may partially or fully settle your claim by making a payment to an Interested party, fulfilling our obligations under this policy.
What happens when you are jointly insured
All people listed as ‘Who’s insured’ on your policy schedule are jointly insured and considered to act on behalf of each other. Actions done by one person can affect the cover for any of the people listed on your policy schedule. We will not cover any people listed on your policy schedule if any one of them act in a way that results in no cover.
Each person listed under ‘Who’s insured’ on your policy schedule has the right to:
- make a change to the policy
- make a claim under the policy
- receive claim proceeds under the policy
- cancel the policy.
Currency referred to in your policy
All amounts referred to in your policy are expressed in New Zealand currency and include Goods and Services Tax (GST). We will pay all claims in New Zealand currency.
This policy is governed by New Zealand law
This policy is governed by New Zealand law. The New Zealand courts have exclusive jurisdiction over any legal proceedings about it.
Items kept in or on your caravan or trailer that are not directly related to the function of your caravan or trailer. Accessories include, but are not limited to, any of the following:
- fitted entertainment, communications and navigation systems
- awnings, walls and poles, stabilisers
- tools and breakdown equipment permanently kept in your caravan or trailer, purchased by you to repair your caravan or trailer
- aftermarket wheels.
The Agreed Value shown on your policy schedule. The Agreed Value is the amount determined when your policy begins and at each renewal.
The Agreed Value is reviewed at each renewal and may be adjusted as the value of your caravan or trailer depreciates with age and use.
You can discuss the Agreed Value with us at any time. By paying your premium, you have accepted the Agreed Value.
The accidental bodily injury to another person including death, illness, disability, disease, shock, fright, mental anguish or mental injury.
The following items which are owned by you and permanently kept in your caravan:
- unfixed furniture, furnishings, rugs, lamps, blinds and curtains
- domestic appliances not permanently plumbed into or wired into your caravan
- crockery, cutlery, utensils
- bedding and linen.
A sudden, accidental and unforeseen occurrence that causes loss or damage that you do not intend or expect.
Sudden, unforeseen, accidental, physical loss and sudden, unforeseen, accidental, physical damage that occurs at a specific place and time.
The reasonable value of your vehicle immediately before the event, which an independent registered valuer will set.
Any change or alteration to your caravan or trailer beyond the manufacturer’s original specification. Modifications include, but are not limited to, any of the following:
- structural changes
- changes to the suspension or chassis
- custom paint work and cosmetic upgrades
- electrical equipment.
Vehicle registration fees or road user charges.
Period of insurance
When your policy starts and ends. The period of insurance is shown on your policy schedule, unless the policy has ended earlier.
The most recent policy schedule we have sent you, which includes Who’s insured, your cover type, your Agreed Value, and excesses.
Any amount ordered by a New Zealand court under Section 32 of the Sentencing Act 2002, and any subsequent amendments, to be paid to the victim of an offence.
Reparation does not include any of the following:
- court costs, fines, penalties, any other form of criminal sanction, non-pecuniary relief, or taxes
- any payment which is unlawful to insure against
- any legal defence costs or expenses in relation to an offence.