Our natural world is changing rapidly; what we do now will determine our future and that of all following generations. To help raise public awareness about protecting the planet, Earth Day is celebrated on April 22 each year.Read more
International Women’s Day: choose to challenge
This year’s International Women’s Day is all about challenging the status quo to help make changes for a gender equal world. I don’t know about you but this and last year has had a different set of challenges going on, which could push gender issues off the radar.Read more
AAI's staff Support Network turns one
A year ago, we launched our Support Network at AAI. As the network lead, I’m one of a team of volunteers trained in supporting colleagues experiencing domestic violence as well as those experiencing poor mental health.Read more
What's in a name?
We recently launched our new Limited Contents insurance product, designed for those starting out in life like students and renters, those who are downsizing, or those looking for a more affordable option. The tricky part came when we tried to convey what that new product was in its name.Read more
Finding 2020's shining light
Helping people into roles with meaning and purpose is what attracts recruiters like me to our craft in the first place. But when we first went into lockdown back in March, my team - like most Kiwis - started to worry about our employment future.Read more
Purpose in a crisis
The Covid-19 crisis highlighted the importance of adapting to the rapidly changing needs of New Zealanders. At AA Insurance, we were one of the first insurers to announce our customer response to Covid-19.Read more
Just like a first date, customers trust you until they don’t
If you want to earn trust on your first date, you wouldn't try building it with a folder of written testimonies about your reliability from friends and family. In fact, it would be the opposite, because people inherently trust one another until the trust is eroded.Read more
Creating change…one shimmy at a time!
AA Insurance is the first New Zealand insurer, and largest organisation in the country, to take part in the 2020 International Shimmy Mob that helps raise awareness of domestic violence and supports victims of abuse.Read more
Finding the lockdown silver linings
While we all adjust to the new normal of the COVID-19 lockdown, it may seem a bit optimistic to say there are some silver linings, but optimism is what we need right now, especially as we face the unknown.Read more
What do CFOs and climate change have in common?
It’s like a joke without a punchline, really; what do a room full of Chief Financial Officers have in common with climate change? At first glance, not a lot. But we do have an important role and, unsurprisingly, it involves something we’re all passionate about - finance.Read more
A milestone to be proud of
We are proud to announce that AA Insurance has been accredited the DVFREE Tick from Shine, a leading New Zealand specialist domestic abuse service provider.Read more
Australian bushfires a stark reminder of the value we place in home
Given that so much of our past, present and future is gathered in the place we call home, I can’t help but think of those who face the daunting prospect of creating that place all over again.Read more
Businesses should take a role in reducing domestic violence
Family violence is a delicate subject to broach, and isn’t always physical with obvious marks, but if an employer takes an explicit, pro-active and supportive stance, there is more chance of people being open about their circumstances and getting the support they need.Read more
Hope is not a plan. Assumption is not a strategy.
Last week's devastating fire at the SkyCity Convention Centre is a reminder of the importance of having a robust Business Continuity Plan in place and certainty about who’s responsible for what.Read more
Avoid using the 'B' word this World Mental Health Day
I have been making a big effort to refrain from using the ‘B’ word lately; busy. Busy is such an easy word to use, and one we hear a lot day-to-day. It has such a negative connotation, doesn’t it?Read more
Who does personalised service better? people vs technology
I’m fortunate to have worked a few years in claims at AA Insurance so I felt like I could contribute a little to the conversation at the recent InsurTech NZ’s event on claims —or more specifically “Creating better customer outcomes across the claims journey.”Read more
The importance of growing our talent
These days most companies are committed to career development, and rightly so, as it makes complete financial sense to retain great staff and recruit from within. At AA Insurance, we call it ‘’growing our own talent’’. We know it’s incredibly important to enhance our people’s careers and improve our performance, by supporting the development of every individual.Read more
The Cycle of Progress
Last year, I highlighted the need to raise awareness for gender equality around the world, particularly when there were several stories in the media featuring harassment and pay inequality at that time.Read more
Smart strategies for going green
As a company, we’re focused on ensuring that we’re doing our part for the environment, especially with a team of over 700 staff. Moving our Auckland head office, including over 500 people, gave us the opportunity to look at what’s working, what isn’t and what we can focus on in the future.Read more
Keeping the wheels of business turning during the festive break
Like other businesses, our motor claims team is fast approaching the Christmas break, but still has much to do to help get our customers back on the road.Read more
Apprenticeship schemes are a long-term business decision that can really pay off
To provide support to the collision repair and refinishing industry, AA Insurance introduced the Apprentice Sponsorship scheme in 2017. A year on in, we’ve come away with some great learnings.Read more
Why electric vehicles (EVs) are here to stay
To understand what motivates people to move to electric vehicles, we must look at what drives changes in human behaviour across the modern world.Read more
Staff engagement is more than giving away 'free stuff'
When a PR colleague asked me the secret to driving staff engagement through internal communications at AA Insurance, I half-jokingly shot back: free stuff. Yet in reality engagement is about good communication, which takes time, effort and skill.Read more
Women in leadership: making it happen
The percentage of women in senior teams has almost halved over the last 14 years. When we consider that 125 years ago New Zealand became the first nation in the world to give women the right to vote, it seems we’ve taken a step back. How can we turn this around?Read more
Domestic violence - it affects us all
According to a 2017 report by New Zealand Family Violence Clearinghouse,, one in three women have reported experiencing physical and/or sexual intimate partner violence (IPV) in their lifetime. When psychological/emotional abuse is included, the percentage jumps to 55%. Given these figures, most Kiwis will know someone who has been subjected to this.Read more
Checklist for leading change
The number and rate of changes coming at us is like nothing we’ve seen before in human existence. It's one of the few constants to be found in all companies, big and small. So, leading change is going to be crucial.Read more
Who's sexy enough for social media?
I’m not sure if you’ve looked at your social media accounts this morning, but if you’re awake and are within arm’s length of your device, then you probably have.Read more
Will our kids need to learn to drive, let alone buy insurance?
Change is changing faster they say, and has a profound effect on our lives. How do people keep up? How do businesses and teams keep pace? Are we going to be driving cars in five years’ time? Perhaps we’ll all get hoverboards?Read more
It's just not cricket: how cheating reflects team culture
It seems clear that cheating in the Australian cricket team reflects their culture, with these behaviours not only being acceptable, but appear to have become the norm.Read more
International Day of Happiness: It's the little things that count
It takes a bit of getting used to, but the trick is to notice and be grateful for all the little things that make your life a better.Read more
Why do we need an International Women's Day?
New Zealand is the first to welcome each new day, which means today we’re also first to welcome in International Women’s Day. There will be those muttering why do we need an International Women’s Day at all? and you would have thought by 2018 it should be a moot point and unnecessary.Read more
AA Insurance announces new Head of Finance
We have a history of developing and promoting our own people at AA Insurance. So it won't be surprising to learn Martin Chisholm is no stranger to our finance team. He takes up his new role as Head of Finance from March 5.Read more
How luck and New Year’s resolutions can influence your career
Luck, resolutions and change; they all occupy a similar space.Read more
How to keep staff engaged over Christmas
As we head into the Kiwi summer, most of us are looking forward to spending time with family this Christmas, but give a thought to those who work through the silly season.Read more
Why personal work development opportunities shouldn’t be based on gender
Until writing this blog I’d never really given gender diversity a lot of thought. Why? Because I’ve never seen or felt any sort of judgement as a woman at AA Insurance that restricted my development or limited my opportunities.Read more
What makes a great youth employer?
After AA Insurance won the industry awards for Youth Insurance Professionals Employer in 2016, and was recognised as a finalist this year, Home Claims Manager Tom Bartlett reflects on what makes a great employer for those aged 35 and under.Read more
Workplace harassment: enough is enough
Harassment covers a wide range of behaviours of an offensive nature. It is commonly described as behaviour that disturbs or upsets, and can be repetitive. It can come in many guises in workplaces and is unacceptable in any circumstance.Read more
Motor repair trades are crying out for skilled workers: what's the solution?
Like some New Zealand industries at the moment, motor repair trades are having a tough time finding skilled workers. So, we’ve introduced a programme designed to support new apprentices within our Quality Repairer Network.Read more
Saying no: the secret to innovation
Steve Jobs once said the secret to innovation is "saying no to 1,000 things". We should all reflect on what we choose not to do as much as the things we decide to pursue.Read more
What makes a good leader?
Investing in our people includes providing effective leadership aligned with our vision, values, purpose and strategy. I’ve seen many organisations with the fundamentals of vision and purpose in place, yet they still underperform and even fail.Read more
How are you, really? Discussing mental health in the workplace
It’s Mental Health Awareness Week and today is World Mental Health Day. This year’s theme is Mental health in the workplace and as the Head of People and Capability at AA Insurance, it’s a very important matter to me.Read more
Crystal ball gazing: what will insurance look like in the future?
I just signed up for superannuation. I'm sure I'll look back on this one day and remember it was a good decision. I was sitting there yesterday, in the bank up on Constellation Drive, and I'm tapping away on the keyboard looking at some imaginary dollar figure that's supposedly going to protect me in the future, come what may.Read more
Sharing is caring – why businesses should talk to each other
At AA Insurance we’re all about learning and sharing ideas. In the past, we’ve mainly kept this in-house, but just recently we hosted 50 fellow Contact Centre leaders from around New Zealand, and across various industries, to see what we do.Read more
Different strokes for different folks
Remembering customer needs aren't all the same.Read more
Be.Employed internship at AA Insurance
There are more ways to be a responsible corporate citizen than having your people plant trees or volunteer for charities. While giving time, and raising money is amazing, often it can be about opening the company’s doors and inviting others in to be part of the business for a period of time.Read more
Things I wish I could have told my 17-year-old self about driving
It wasn't until I started working at AA Insurance in Claims that I realised just how important that little bit of insurance actually was.Read more
How working from home benefits staff, and the company too!
Traditionalists and critics may argue that staff working from home cannot be trusted to remain productive, or that their lack of physical team presence will dilute company culture. Well, I’m pleased to report that AA Insurance’s foray into offering a flexible work environment has proven to be just the opposite.Read more
Giving people a reason to care…about insurance
There are things in life that we care about more than others. Like most people I care most about family, including our two puppies – Baxter and Harry.Read more
How to rent your place out on Airbnb hassle free
Whether you’re a rugby fan or not, you’ll be hard pressed to avoid the thousands of British and Irish Lions fans descending on the country for the June tour.Read more
Success in a time of flux: how to build an award-winning contact centre
We decided to enter the CRM Contact Centre Awards, in 2015, in the midst of transformation and it was a real eye opener.Read more
Money can’t buy a good reputation, you earn it
On a personal level it can take time and effort to build a good reputation before people trust you. A company’s reputation is no different.Read more
Gaining inspiration from others
As this blog coincides with International Women’s Day, I thought I’d talk about how inspirational business leaders have helped me be a better colleague, leader and person.Read more
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