Who does personalised service better?
I’m fortunate to have worked a few years in claims at AA Insurance so I felt like I could contribute a little to the conversation at the recent InsurTech NZ’s event on claims —or more specifically “Creating better customer outcomes across the claims journey.”Read more
The importance of growing our talent
These days most companies are committed to career development, and rightly so, as it makes complete financial sense to retain great staff and recruit from within. At AA Insurance, we call it ‘’growing our own talent’’. We know it’s incredibly important to enhance our people’s careers and improve our performance, by supporting the development of every individual.Read more
The Cycle of Progress
Last year, I highlighted the need to raise awareness for gender equality around the world, particularly when there were several stories in the media featuring harassment and pay inequality at that time.Read more
Smart strategies for going green
As a company, we’re focused on ensuring that we’re doing our part for the environment, especially with a team of over 700 staff. Moving our Auckland head office, including over 500 people, gave us the opportunity to look at what’s working, what isn’t and what we can focus on in the future.Read more
Keeping the wheels of business turning
Like other businesses, our motor claims team is fast approaching the Christmas break, but still has much to do to help get our customers back on the road.Read more
Apprenticeship schemes: long-term business decisions
To provide support to the collision repair and refinishing industry, AA Insurance introduced the Apprentice Sponsorship scheme in 2017. A year on in, we’ve come away with some great learnings.Read more
Why electric vehicles are here to stay
To understand what motivates people to move to electric vehicles, we must look at what drives changes in human behaviour across the modern world.Read more
Staff engagement is more than giving away ‘free stuff’
When a PR colleague asked me the secret to driving staff engagement through internal communications at AA Insurance, I half-jokingly shot back: free stuff. Yet in reality engagement is about good communication, which takes time, effort and skill.Read more
Women in leadership: making it happen
The percentage of women in senior teams has almost halved over the last 14 years. When we consider that 125 years ago New Zealand became the first nation in the world to give women the right to vote, it seems we’ve taken a step back. How can we turn this around?Read more
Domestic violence - it affects us all
According to a 2017 report by New Zealand Family Violence Clearinghouse,, one in three women have reported experiencing physical and/or sexual intimate partner violence (IPV) in their lifetime. When psychological/emotional abuse is included, the percentage jumps to 55%. Given these figures, most Kiwis will know someone who has been subjected to this.Read more
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