Hope is not a plan. Assumption is not a strategy.  


Justine Burn

Head of Technology, Digital Capability & Transformation, AA Insurance

Last week we all witnessed firsthand the devastating fire at the SkyCity Convention Centre and the disruption to staff working in the Auckland CBD. 

Thankfully no-one was hurt and the work of the fearless firefighters who serve our community was amazing. It is at the worst of times that we can fully appreciate their courage.

Following the fire, SkyCity has said that it will carry out a review of its crisis management plan. Incidents like this remind us of the importance of having a robust Business Continuity Plan in place and certainty about who’s responsible for what. 

It reminded me that everyone at AA Insurance is responsible for our business continuity management, and as our head office is only a couple of blocks away from SkyCity, last week’s fire has given us another opportunity to talk about our BCP with staff and ensure that they:  

  • keep their contact details up-to-date 
  • have the BCP information contact number saved as a contact in their phone
  • participate in any required BCP training and testing and,
  • update their tools/equipment as far as their ability to work from home

While our business continuity plan wasn’t activated, we took steps to ensure the safety of our staff including:

  • switching off the fresh air intake into Sale Street to avoid toxic smoke entering the aircon system
  • providing face masks for those who wanted to venture outside
  • contacting staff who were possibly sensitive to the smoke–asthmatics, pregnant women–and made work from home or alternate site arrangements

Next month, managers will complete a quarterly review of their department plans. This is an opportunity to continue to build on our ability to absorb, respond to and recover from disruptions so that we can ensure staff safety and continue to be there for our customers, regardless of any business interruption we experience.

If you haven’t already, now’s the time to consider your company’s BCP and how you would keep the doors open should something significant happen in your neighbourhood. 


About AA Insurance

AA Insurance is an independently operated, New Zealand-based joint venture between the New Zealand Automobile Association (NZAA) and Vero Insurance New Zealand Limited (VINZL). Since 1994 we have demonstrated trusted expertise in home, contents and car insurance in New Zealand, and in 2018 introduced commercial small business insurance. We underwrite our own policies and sell direct to New Zealanders. Our 750+ staff look after 430,000 customers with nearly 850,000 policies.

We proudly partner with Eden Park, support youth charity Blue Light, and have been consistently recognised by: Reader’s Digest Most Trusted Brands (10 consecutive years since 2011) and Quality Service Award for Car Insurance (since 2015), Canstar Blue Most Satisfied Customers (2013-2018), and the Colmar Brunton Corporate Reputation Index (since 2015) that recognises New Zealand’s most successful companies. Last year, AA Insurance was also named Consumer’s 2019 People’s Choice award winner for car, home and contents.

AA Insurance has an A+ (Strong) Insurer Financial Strength Rating given by Standard and Poor’s (Australia) Pty Ltd. For further information visit aainsurance.co.nz.

For more information please contact:

Nicole Steven, Botica Butler Raudon Partners, (09) 303 3862, 021 025 31886 or email nicoles@botica.co.nz

Amanda Fifield, AA Insurance Limited, 027 406 1787 or email Amanda_Fifield@aainsurance.co.nz

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