Money can’t buy a good reputation, you earn it
Chief Executive, AA Insurance
On a personal level it can take time and effort to build a good reputation before people trust you. A company’s reputation is no different - it’s simply on a bigger scale. Instead of colleagues and friends, a company is endeavoring to build trust with the wider public.
It’s taken us decades to build our reputation through hard work and customer care. The public has come to trust that AA Insurance will always behave in a genuine manner and, if we don’t, our reputation can potentially unravel. If we continue to behave genuinely, we not only retain customer loyalty, but they also act as our advocate, telling others about us.
Nowadays customers have a lot of choice when it comes to product and service providers including insurers, so our reputation has a huge impact on their decision. With a somewhat intangible purchase like insurance, consumers are essentially buying a promise, so they need to trust that we’ll be here when they need us.
With this in mind, it’s great to say AA Insurance has been recognised for the third year running in Colmar Brunton Corporate Reputation Survey from among 100 of New Zealand’s most successful companies. Kiwis once again ranked AA Insurance in the top five (4th to be accurate), alongside known and trusted household names like Air New Zealand, Toyota, Z Energy and Pak’nSave; it speaks volumes about our reputation and lets us know we’re getting things right!
While this is a humbling achievement, it’s not the actual awards that are important, but what they mean. We don’t actively pursue this recognition, but it’s a great way to take the company’s temperature and gauge how we’re doing and what our customers, the industry, and our people think of us – in other words, measure our reputation.
About AA Insurance
AA Insurance is an independently operated, New Zealand-based joint venture between the New Zealand Automobile Association (NZAA) and Vero Insurance New Zealand Limited (VINZL). Since 1994 we have demonstrated trusted expertise in home, contents and car insurance in New Zealand, and in 2018 introduced commercial small business insurance. We underwrite our own policies and sell direct to New Zealanders. Our 800+ staff look after over 450,000 customers with more than 900,000 policies.
We proudly partner with Eden Park and have been consistently recognised by: Reader’s Digest Most Trusted Brands (10 consecutive years since 2011) and Quality Service Awards for Car, and Home and Contents Insurance (since 2015), Kantar Customer Leadership Index (since 2019), Canstar Blue Most Satisfied Customers (2011-2018), and the Colmar Brunton Corporate Reputation Index (since 2015) that recognises New Zealand’s most successful companies. Last year, AA Insurance was also named Consumer NZ People’s Choice award winner for car, home and contents (since 2019).
For more information please contact:
Nicole Steven, Botica Butler Raudon Partners, (09) 303 3862, 021 025 31886 or email firstname.lastname@example.org