Finding 2020's shining light

Have you ever noticed how the word ‘busy’ is engrained in the way many of us respond to common greetings? “How are you, how’s business?” “Oh, busy! Rushed off my feet, not enough hours in the day!”

As a recruiter in a COVID-19 world, I’ve certainly come to feel for the number of people who would love to respond to questions like these with “busy” - let alone have the opportunity to talk with people face-to-face in a workshop, factory or office.

Helping people into roles with meaning and purpose is what attracts recruiters like me to our craft in the first place. But when we first went into lockdown back in March, my team - like most Kiwis - started to worry about our employment future.

We watched the six-o’clock news, saw the doom and gloom, heard the terrible stories of mass job cuts, industry losses and the rise in unemployment, which we’ve followed ever since. Seven months on and the stories keep coming, backed up with unemployment statistics predicted to rise above 8%.

The team and I know all too well what it’s like for people looking for employment - and we have true empathy for those on the other side, especially those doing it hard. If you are seeking work right now, there is a small light in these dark times - some businesses, like us here at AA Insurance, are fortunate enough to be doing okay and still hiring, offering opportunities for a new and different career than you might have been forced to leave behind.

In fact, after an initial lull, we’ve been able to resume recruitment. It brings me and my team great joy to share that we’ve been incredibly fortunate to buck the trend so harshly inflicted on others. So far this year, we’ve been thrilled to offer 168 new jobs in our business. If creating new opportunities wasn’t rewarding enough, we are humbled that 79% of our new employees had previously been made redundant and have now begun a new career journey with us.

Few have had experience working in insurance, but that doesn’t matter. We hire on values and transferable skills, such as in customer service. And new starters from other industries bring different perspectives into our business.

With this kind of ‘busy-ness’, it fills me with hope that we can help support our economy through our own small contribution in these unprecedented times. Like many people out there in this time of uncertainty, I look to my employer to provide me with some stability and assurance for the future.

The last seven months have allowed me to take stock and be grateful for where my career has led me and the difference I can make. If you’re looking for work, please check out our careers page for our latest opportunities - even if you’ve never thought of working in insurance before! As I’ve come to realise, busy might be the new kind of happy right now.

Victoria Dunkin

Talent Acquisition Manager, AA Insurance

About AA Insurance

AA Insurance is an independently operated, New Zealand-based joint venture between the New Zealand Automobile Association (NZAA) and Vero Insurance New Zealand Limited (VINZL). Since 1994 we have demonstrated trusted expertise in home, contents and car insurance in New Zealand, and in 2018 introduced commercial small business insurance. We underwrite our own policies and sell direct to New Zealanders. Our 930+ staff look after over 480,000 customers with 970,000 policies.

We proudly partner with Variety NZ and Eden Park and have been consistently recognised by: Reader’s Digest Most Trusted Brands (since 2011) and Quality Service Awards for Car, and Home and Contents Insurance (since 2015), Kantar Customer Leadership Index (since 2019), Canstar Blue Most Satisfied Customers (2011-2018), and the Colmar Brunton Corporate Reputation Index (since 2015) that recognises New Zealand’s most successful companies. AA Insurance was also named Consumer NZ People’s Choice award winner for car, home and contents (2019 and 2020).

AA Insurance has an AA- (Very Strong) Insurer Financial Strength Rating given by Standard and Poor’s (Australia) Pty Ltd. For further information visit

For more information please contact:

Rachael Joel, Botica Butler Raudon Partners, (09) 303 3862, 021 403 504 or

Amanda Fifield, AA Insurance, 027 406 1787,

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