Press Releases

Shaun Rees appointed Chief Product and Marketing Officer
28/02/2024
AA Insurance is pleased to announce the permanent appointment of Shaun Rees to the role of Chief Product and Marketing Officer.
Giving New Zealand’s littlest athletes a chance for their primary schools to score big
19/02/2024
The AA Insurance Big Little Sponsorship is back with two primary schools set to win $10,000 towards school sports – helping our littlest athletes reach their sporting dreams.
Lock-up before you leave: Home security a major concern for Kiwis this summer
18/12/2023
AA Insurance is reminding Kiwis to lock up before they leave this summer, after the insurer’s recent survey revealed more than half of Kiwis (52%) are concerned about break-ins.
AA Insurance helping to prepare and build more resilient communities with Student Volunteer Army
07/12/2023
AA Insurance has announced it is partnering with Student Volunteer Army to help prepare and build more resilient communities across Aotearoa New Zealand.
AA Insurance Claims Team takes the crown at the New Zealand Insurance Industry Awards
24/11/2023
Striving to do right by its customers and people has proven to be a successful formula for AA Insurance, after winning Claims Team of the Year at the 2023 New Zealand Insurance Industry Awards.
Eyes on the road! National survey reveals top causes for car accidents!
06/11/2023
AA Insurance’s latest motor survey estimates 267,000 Kiwis have been in a car accident in the past year, with our youngest drivers – those aged 18-29 years old – most likely to have had a collision.
National survey reveals Kiwis want backyard fireworks banned
03/11/2023
The tradition of Guy Fawkes may be losing its appeal, with new research commissioned by AA Insurance revealing the majority of Kiwis think fireworks should be banned in our backyards.
AA Insurance announces changes to Board of Directors
20/09/2023
AA Insurance has today announced two changes to its Board of Directors.
Top insurance tips for home buyers
31/08/2023
Along with street appeal and school zones, there’s a lot to consider when you’re looking to buy a house, so AA Insurance has released top tips for buyers to check off before signing on the dotted line.
Gisborne family who lost everything in Cyclone Gabrielle gifted a car by local panel beaters
09/08/2023
Six months on from the devastation caused by Cyclone Gabrielle, a local Gisborne family has had their spirits lifted, thanks to the generosity of Phil and Maria Wilkens – owners of the local panel beaters, DJ Mac Panel & Paint, with support from AA Insurance.
Six primary schools across the country receive funding boost towards school sport
06/07/2023
Playground equipment to support neurodiverse children and additional goal post to make a full game of rugby possible, The Big Little Sponsorship is making sporting dreams come true.
AA Insurance responds to FMA proceedings
08/06/2023
The Financial Markets Authority (FMA) has filed proceedings against AA Insurance in relation to historical issues concerning its Multi Policy Discount, AA Membership discount and No Claims Bonus Benefit.
Angela Nash appointed GM – Digital, Data and Technology
16/05/2023
AA Insurance is pleased to announce the appointment of Angela Nash to the role of General Manager – Digital, Data and Technology, effective August 2023.
Big Little is back – calling all primary schools nationwide for a chance to win big
17/04/2023
The AA Insurance Big Little Sponsorship is back with two primary schools set to win $10,000 towards school sports – helping tamariki have fun, dream big and play a little freer in 2023 and beyond.
AA Insurance teams up with AA New Zealand offering in-person support to customers in Hawke’s Bay
26/02/2023
AA Insurance will be basing its Hawke’s Bay cyclone support teams out of the Napier and Hastings AA Centres from Monday through Friday next week (27 February – 3 March).
Cyclone Gabrielle Update: AA Insurance standing by to assist as power and services gradually return
18/02/2023
As the tragic and devastating impacts of Cyclone Gabrielle become clearer AA Insurance is reassuring customers it is standing by to assist, as power and telecommunications services gradually return to communities across the North Island.
Cyclone Gabrielle: AA Insurance reminds customers of support available as National State of Emergency declared
14/02/2023
As Cyclone Gabrielle continues its destructive path across the North Island – AA Insurance is reminding customers of the support available to them if their property is impacted by high winds, flooding and power outages.
Tropical Cyclone Gabrielle: AA Insurance is here to help
10/02/2023
As the North Island continues the clean-up from recent flooding, and with Auckland and Coromandel's State of Emergency extended as Tropical Cyclone Gabrielle approaches New Zealand, AA Insurance is reassuring customers it is here to help.
AA Insurance settles close to 60% of motor claims linked to January floods
04/02/2023
Just over one week after the devastating rainfall and flooding event wreaked havoc across the North Island, AA Insurance can report it has either settled – or made an offer to settle – close to 60% of the record 1500 vehicle claims it has received from its customers.
Severe Weather Event: One event, extra damage, one excess
31/01/2023
As the Auckland Anniversary storm continues to wreak havoc across the North Island, AA Insurance is reminding customers that all damage incurred by this weather event will be covered under the same claim.
Severe Weather Event: Latest Update
29/01/2023
As the wild weather system continues to make its way across the country, AA Insurance is reassuring customers its claims teams are here to help. To date, AA Insurance has received close to 2,000 claims relating to storm damage across home, contents and motor. The full extent of the damage is expected to become clearer over the coming days and the insurer has extra team members on deck to support all customers who need help.
Auckland State of Emergency: AA Insurance is here to help
28/01/2023
As Auckland wakes up to a state of emergency caused by the wild weather of the past 24 hours, AA Insurance is reassuring customers its claims teams are here to help.
Prepare and protect before ex-Cyclone Hale
09/01/2023
The weather patterns of the last week have not been what many were anticipating for the summer holidays and now, with more bad weather approaching in the form of ex-Cyclone Hale, AA Insurance is reminding those in the North Island to check their properties and prepare for heavy rain and severe gales.
‘Tis the season – AA Insurance reflects on the most memorable Christmas mishaps
14/12/2022
Wrapping paper woes, accidents caused by new Christmas gifts, and valuables being lost or damaged in a flurry of festivity have led to some of the most memorable Christmas Day insurance claims, according to AA Insurance.
CEO Chris Curtin recognised with a Lifetime Achievement Award following 28 years in the insurance industry
07/12/2022
Leaving a significant imprint on the industry after 28 years leading AA Insurance, outgoing Chief Executive Officer, Chris Curtin, was recognised with a Lifetime Achievement Award at the 2022 New Zealand Insurance Industry Awards last Wednesday.
Road rage and distractions on the rise: AA Insurance calls on drivers to stay cool this summer
25/11/2022
AA Insurance has released data showing road rage is on the rise and highlighting the country's worst driving distractions in a bid to help holidaymakers arrive safely at their destinations.
Michelle James appointed Chief Executive Officer of AA Insurance
15/11/2022
AA Insurance’s Board of Directors is pleased to announce the appointment of Michelle James to the role of Chief Executive Officer, effective February 2023.
Wild Weather Warning for Westland and Buller – AA Insurance advises customers to prepare in case of flooding
28/10/2022
In light of the Orange Civil Defence warning for Westland and Buller for heavy rain on Friday and into the weekend, AA Insurance is advising customers in the area to prepare their properties in case of flooding.
Now is a great time to check the amount your home is insured for
27/10/2022
AA Insurance is welcoming calls for Kiwi homeowners to check their sum insured after survey data from CoreLogic revealed almost 30% of respondents are not confident their property has enough cover.
Hospitals admit 77 children every day due to illnesses caused by inadequate bedding
14/10/2022
AA Insurance has been announced as lead partner of Variety’s Beds for Kids programme, which provides beds and bedding to thousands of New Zealand children with inadequate, mouldy bedding, or no bed of their own. Beds for Kids was established to support children who are suffering from preventable illnesses caused by consistently sleeping in cold, damp, mouldy conditions.
AA Insurance reports car thefts increased by 36.5% nationally, encourages car owners to be vigilant
29/08/2022
AA Insurance has today released data showing motor vehicle theft and attempted theft has increased by more than a third (36.5%) nationally and by 43% in Auckland for the year ending 30 June 2022, compared with the previous year.
AA Insurance CEO Chris Curtin to retire in December 2022
15/08/2022
After 28 years at the helm of AA Insurance, Chief Executive Chris Curtin is set to retire at the end of 2022, concluding nearly three decades of exceptional service.
AA Insurance has maintained its position in the top 10 of most trusted brands in New Zealand
29/06/2022
AA Insurance has maintained its position in the top 10 of most trusted brands in New Zealand in June 2022, proving once again the customer comes first.
AA Insurance voted most trusted general insurer 12th year in a row
27/04/2022
Kiwi consumers have voted AA Insurance the Reader’s Digest Most Trusted General Insurer for the 12th consecutive year.
AA Insurance on stand-by for West Coast customers
04/02/2022
While heavy rain continues to batter the West Coast and many Westport residents prepare to evacuate, the claims team at AA Insurance is on stand-by for affected customers over the long weekend, with additional staff on-call.
New office opens for Hamilton AA Insurance staff after lockdown delay
01/02/2022
After a three-month delay, over 100 of AA Insurance’s Hamilton staff moved into new offices at the Union Square development last month.
AA Insurance wins Consumer NZ People’s Choice award for car insurance for third consecutive year
14/12/2021
AA Insurance has been named Consumer NZ’s People’s Choice award winner for car insurance for the third year running.
Burglars look to bag bargains during December and January
13/12/2021
Don’t be tempted to drop your guard during December and January, warns AA Insurance. They’re the busiest months in the year for thieves, regardless of lockdown levels.
AA Insurance staff choose five charities to support with $70k this Christmas
01/12/2021
Charities and organisations important to staff at AA Insurance were surprised with a $70k pre-Christmas donation this year.
Windscreen claims and costs are on the rise – especially during Covid-19
29/11/2021
With more Kiwis likely to be on the roads this summer, AA Insurance is preparing for more windscreen claims, and the costs that come with them.
AA Insurance announces Variety partnership
24/11/2021
AA Insurance is delighted to announce its new partnership with Variety - the Children’s Charity, to help more children and young people enjoy a happy and healthy childhood.
Double gold for outstanding customer service in 2022 Reader’s Digest Quality Service Awards
22/11/2021
Outstanding customer service has helped AA Insurance secure two golds in the 2022 Reader's Digest Quality Service Awards (QSA).
Looking after customers and staff pays off twice for AA Insurance in industry awards
18/11/2021
Doing the right thing by customers and staff has paid off two-fold for AA Insurance, after winning General Insurance Company of the Year and Insurance Learning Program of the Year at the 2021 New Zealand Insurance Industry awards.
AA Insurance wins gold for ‘Live a Little Freer’ campaign
12/11/2021
Following the success of AA Insurance’s ‘Live a Little Freer’ campaign last year’s the APAC and New Zealand Effie Awards, the insurer’s winning streak continues.
Second winning primary school of Big Little Sponsorship announced
20/10/2021
Christchurch’s Bromley School was today named South Island winner of a second $10,000 sports grant in AA Insurance’s Big Little Sponsorship.
Winning remake of Dinosaur vs Unicorn ad announced
04/10/2021
Kirsty Cameron was named as the winner of the TVNZ 1’s Seven Sharp competition, ‘Kiwis Take a Break’, for their interpretation of AA Insurance’s Dinosaur vs Unicorn television commercial.
First winning primary school of Big Little Sponsorship announced
29/09/2021
Northland’s Oromahoe School was today named as the first winner of a $10,000 sports grant in AA Insurance’s Big Little Sponsorship.
AA Insurance a finalist for two insurance industry awards
21/09/2021
AA Insurance has been shortlisted in two categories of the 2021 New Zealand Insurance Industry Awards; General Insurance Company of the Year, and Insurance Learning Program of the Year.
AA Insurance receives top marks in customer satisfaction
10/08/2021
AA Insurance has taken the top spot in Canstar’s 2021 Award for Most Satisfied Customers in Home & Contents Insurance, recording a 5-star rating in five of seven categories.
Doing the right thing helps AA Insurance retain top reputation
20/05/2021
AA Insurance continues to feel the love of Kiwis for the seventh consecutive year according to the 2021 Colmar Brunton Corporate Reputation Index, once more ranking fifth among 50 of New Zealand’s most successful consumer facing companies.
Most trusted general insurer for the past 11 years
27/04/2021
Kiwis have voted AA Insurance the Reader’s Digest Most Trusted General Insurer for the 11th year in a row.
Double win at prestigious industry research awards
15/04/2021
AA Insurance has won twice at the prestigious industry Research Association Effectiveness Awards (RAEAWARDS) for its effective use of insights in decision making, including initiatives in response to Covid-19.
Car accident could cost more than a year at university
24/02/2021
Last year there were 320 claims involving uninsured drivers who caused car accidents worth more than a year of tertiary study, according to AA Insurance claims data.
AA Insurance kick starts year with inaugural Corporate Social Responsibility Report
26/01/2021
AA Insurance has just announced the publication of its first Corporate Social Responsibility (CSR) Report.
AA Insurance wins Consumer NZ People’s Choice award for second consecutive year
16/12/2020
AA Insurance has been named Consumer NZ’s People’s Choice award winner for car, home and contents for the second year running.
Kindness, courtesy and caution on the road this Christmas
09/12/2020
Road rage, break ins and stolen vehicles can all contribute to a stressful Christmas, so it’s time to exercise some kindness, courtesy and caution, says AA Insurance.
Two golds for AA Insurance in 2021 Reader’s Digest Quality Service Awards
04/12/2020
Two golds for AA Insurance in 2021 Reader’s Digest Quality Service Awards
Fewer Kiwis drive daily than one year ago
25/11/2020
If you’re male, aged 60+ or live in Wellington then you’re significantly more likely to be driving less than a year ago, according to the latest AA Insurance Lifestyle and Driving Survey.
AA Insurance’s new Limited Contents cover designed to support customers
16/11/2020
Contents insurance has just become more affordable with the introduction of AA Insurance’s new Limited Contents product.
AA Insurance leads customer experience survey among NZ’s strongest brands
11/11/2020
AA Insurance has been recognised as New Zealand’s top brand for customer experience, according to the annual Kantar Customer Leadership Index. The insurer ranked number one over more than 50 of the country’s strongest brands.
Napier flooding a mixed bag of claims
10/11/2020
Flooding in Napier from Monday’s deluge is keeping AA Insurance’s claims team busy with a wide range of home, contents and car claims.
AA Insurance surprises four charities with $40k prior to Christmas
05/11/2020
Four New Zealand charities have each received a $10k early Christmas gift from AA Insurance.
Three silvers for ‘Live a Little Freer’ campaign in NZ awards
02/11/2020
AA Insurance has taken gold at the 2020 APAC Effie Awards in the David vs Goliath category for the incredible results achieved in the first year of its Live A Little Freer campaign.
AA Insurance wins gold for ‘Live a Little Freer’ campaign
05/10/2020
AA Insurance has taken gold at the 2020 APAC Effie Awards in the David vs Goliath category for the incredible results achieved in the first year of its Live A Little Freer campaign.
AA Insurance highly commended in 2020 Diversity Awards NZ with first-time entry
17/09/2020
Having a culture that allows people to bring their whole selves to work has paid off for AA Insurance, after being highly commended for the Emerging Diversity and Inclusion Award at last night’s Diversity Awards.
AA Insurance wins two global learning development awards
01/09/2020
AA Insurance has won twice for learning development at the 2020 Brandon Hall Group Excellence Awards, scoring gold for its Sales Training Program and bronze for its Claims Assist Inductions.
AA Insurance to provide over $19m in rebates to motor insurance customers
06/08/2020
AA Insurance has begun issuing $19.5 million in rebates to customers because of the reduced likelihood of motor insurance claims during the COVID-19 lockdown period.
Insurance claims rise after Northland flooding
20/07/2020
Flooding in Northland over the weekend has kept AA Insurance’s claims team busier than normal. A 46 per cent increase in claims from the previous weekend including four large property claims, meant calling in more staff to handle the influx.
AA Insurance a finalist in 2020 Diversity Awards NZ
08/07/2020
AA Insurance has been shortlisted for this year’s Diversity Awards with its first-time entry.
Automotive technology increasing the cost of ‘simple’ car repairs
22/06/2020
Advances in automotive technology and high-tech extras are making car repairs a lot trickier – and more expensive.
Like-for-like premium comparisons coming for AA Insurance customers
11/06/2020
AA Insurance customers will be able to see what they paid for last year’s cover on premium renewal notices issued from early 2021, making it far easier to compare premiums from year to year.
New business investment ‘breaking ground’ in Hamilton
02/06/2020
Over 100 of AA Insurance’s Hamilton staff are set to move into the new Union Square development next year, which is located within the Anglesea, Hood and Alexandra Street blocks at the south end of the city’s CBD.
AA Insurance supports Women’s Refuge with $30,000 donation
19/05/2020
AA Insurance has donated $30,000 to the Women’s Refuge in Auckland, North Shore and Waikato, following the recent International Shimmy Mob where staff danced to help raise awareness of domestic violence and support victims of abuse.
AA Insurance upholds top reputation says Colmar Brunton survey
08/05/2020
AA Insurance continues to feel the love of Kiwis for the sixth consecutive year according to the 2020 Colmar Brunton Corporate Reputation Index, once more ranking fifth among 50 of New Zealand’s most successful companies.
Maintaining the trust of New Zealanders
28/04/2020
AA Insurance has been voted the Reader’s Digest Most Trusted General Insurance Brand by New Zealanders for the 10th consecutive year.
Supporting our customers
16/04/2020
AA Insurance believes that in extraordinary times such as these during COVID-19, we need to do more to support our customers, many of whom are feeling more financially vulnerable as they deal with job losses, reduced incomes and businesses with uncertain futures.
Personalised car-shopping service gets customers back on the road faster
26/02/2020
The daunting task of buying a new car has been solved by a new partnership between AA Insurance and Turners used-car dealer network, which can offer hassle-free car replacement instead of cash in the bank.
Insurer prepares for Southland flooding customers
05/02/2020
AA Insurance is urging Southland customers requiring emergency repairs from this week’s flood to call as soon as possible.
AA Insurance wins 2019 Consumer People’s Choice award for car, home and contents
19/12/2019
AA Insurance was a top performer in Consumer NZ’s annual insurance provider customer satisfaction survey and has been named its 2019 People’s Choice award winner for car, home and contents.
Christmas car park collisions
16/12/2019
Beware the shopping centre car park this holiday season, when dents, dings and scratches increase because of higher volumes of trolleys and traffic.
Preventing Christmas car park break-ins
16/12/2019
We’ve got you covered should the worst happen, but no one wants the added stress if your car is broken into and your Christmas presents are stolen.
AA Insurance named one of top 10 companies delivering on brand promise
29/11/2019
AA Insurance has been recognised for providing a customer experience that lives up to its brand promise, according to research by Kantar New Zealand. The insurer ranked eighth equal from among 100 of New Zealand’s strongest brands.
Doing the right thing pays off twice for AA Insurance
28/11/2019
Having integrity and doing the right thing by customers and staff has paid off two-fold for AA Insurance, after winning Direct General Insurance Company of the Year and Innovation of the Year at the 2019 New Zealand Insurance Industry awards last night.
AA Insurance scores two Reader’s Digest Quality Service Awards
25/11/2019
AA Insurance has won twice for customer service at the 2019 Reader's Digest Quality Service Awards (QSA), scoring gold for its car insurance and silver for home and contents insurance.
Why you shouldn't settle claims yourself
18/11/2019
Don’t be tempted to settle a car claim yourself, cautions AA Insurance – you could be risking costly repairs, shoddy workmanship and the right help from your insurer.
Kid-created chaos and contents claims
04/11/2019
Kids may do the darndest things, but occasionally they accidentally bump, drop or smash darned expensive things, which can result in some significant insurance claims.
AA Insurance scores award for ‘Live a Little Freer’ campaign
25/10/2019
Doing something different continues to pay off for AA Insurance. Last night the company scored a win at the Commercial Communications Council Effie Awards, this time for its ‘Live a Little Freer’ campaign.
One in four Kiwis driving less
16/09/2019
One quarter of Kiwis have cut back on the throttle and are driving less than they did a year ago, according to a new AA Insurance survey.
AA Insurance a finalist for two industry awards
13/09/2019
AA Insurance has been shortlisted in two categories of the 2019 New Zealand Insurance Industry Awards; Direct General Insurance Company of the Year, and Innovation of the Year.
Uninsured tenants practising a false economy
10/09/2019
Tenants saving money by not being insured are living in a false economy, according to the 2019 AA Insurance Lifestyle Survey.
NZ’s most stolen cars – and how to stop car thieves
19/07/2019
Honda Torneo tops the list for the fourth consecutive year Auckland, 6 July, 2015 – The Honda Torneo could be considered the unluckiest car in the country, after topping the most frequently stolen car list for the fourth consecutive year, according to AA Insurance.
AA Insurance maintains its top reputation says Colman Brunton survey
12/04/2019
AA Insurance maintains its top reputation for the fifth consecutive year according to the latest Colmar Brunton Corporate Reputation Index, ranking fifth among 100 of New Zealand’s most successful companies.
Security, safety and Santa - how to survive the silly season
03/12/2018
Santa may be welcome in your home, but don’t tempt any ‘uninvited’ guests this Christmas, warns AA Insurance.
Double win for AA Insurance at industry awards
30/11/2018
A strategy focused on customers, the learning and development of its staff, and company performance has paid off two-fold for AA Insurance after winning Learning Program and Direct General Insurance Company of the Year at the 2018 New Zealand Insurance Industry Awards.
Tool time: thieves continue to look for opportunities to steal business equipment
26/11/2018
Growth in the building industry is matched only by growth in business tool thefts from vehicles, garages and building sites. Over the last 12 months to the end of September, AA Insurance paid out almost half a million dollars for tool claims, including business tools, with the average claim cost around $1,400.
AA Insurance collects two awards for ‘Reasons to Care’ campaign
19/10/2018
Doing something different has paid off for AA Insurance. Last night the company won twice at the New Zealand Effie Awards in association with TVNZ, for its ‘Reasons to Care’ campaign.
One in seven Airbnb hosts experience property damage or theft
08/10/2018
Homeowners and landlords using their properties as an Airbnb have found some tenants more trouble than they are worth, according to a recent AA Insurance survey, yet most plan to carry on.
Taking care of (small) business
03/10/2018
Small businesses generally don’t enjoy the same built-in resilience that larger ones do, so when trouble strikes it can hit them harder. To help small businesses be more resilient, they need insurance that’s tailored to fit them, not something cut down, pinned up and tucked in like a hand-me-down suit.
Storage units – out of sight shouldn’t be out of mind
24/09/2018
One in five Kiwis with belongings kept in storage don’t know if they are insured.
AA Insurance shortlisted for four industry awards
18/09/2018
AA Insurance has been named as a finalist in four categories of the 2018 New Zealand Insurance Industry Awards; Direct General Insurance Company of the Year, Young Insurance Professionals Employer, Women’s Employer and Insurance Learning Program of the Year.
AA Insurance and AA scoop top marketing award with AA Home
14/09/2018
Collaboration has paid off for AA Insurance and the AA. Last night the partners took the Supreme Award at the annual TVNZ-NZ Marketing Awards for their AA Home Response campaign.
Kiwis make it easy for thieves to steal jewellery
21/08/2018
Poor security is a worrying trend among customers with high-value jewellery, says AA Insurance.
Papakura Normal School wins Big Little Sponsorship
13/08/2018
The 650 pupils at Papakura Normal School discovered today they have received a major sporting boost from AA Insurance.
AA Insurance wins Customer Satisfaction award for 6th year
13/06/2018
AA Insurance has taken the top spot in customer satisfaction for home and contents insurance for the sixth year running.
A big deal for little teams: The Big Little Sponsorship
12/06/2018
Former All Black Keven Mealamu is getting behind a campaign to give a sporting boost to one lucky Auckland primary school – helping to shape some of our sporting heroes of the future.
Most claims due to tree damage after Auckland storm
29/05/2018
The majority of claims from Auckland’s recent storm were related to falling trees and branches, says AA Insurance.
AA Insurance remains in Kiwi hearts for reputation says Colmar Brunton survey
13/04/2018
AA Insurance maintains its top reputation for the fourth consecutive year according to the latest Colmar Brunton Corporate Reputation Index, ranking fourth among 100 of New Zealand’s most successful companies.
Insurance claims soar after Auckland takes a weather hit
11/04/2018
Hurricane force gusts and heavy rain in Auckland overnight has kept AA Insurance’s claims team busy, with over a week’s work of claims in just one evening.
Honda Torneo parks up in the top spot for most stolen car
14/03/2018
The Honda Torneo remains parked up in the number one spot as the most frequently stolen car, since its debut on the list in 2010, according to AA Insurance.
Windscreen and glass claims rise in one fowl swoop
27/02/2018
Pūkekos, ducks and hawks have all made an impact on widescreen claims this summer, but thankfully were only a small percentage of factors responsible for causing damage, according to AA Insurance.
AA Insurance named finalist for IBM Kenexa Best Workplaces Award for tenth year
01/02/2018
AA Insurance celebrated its tenth consecutive year as a finalist in the IBM Kenexa Best Workplaces Awards, this year for the Best Large Workplace category (400-750 employees).
Smash, cash and carry - avoiding theft this Christmas
12/12/2017
The theft before Christmas could be coming to a doorstep near you, warns AA Insurance.
AA Insurance enters Ten-Year League Award of IBM Kenexa Best Workplaces
01/12/2017
AA Insurance has won the Ten-Year League Award of the IBM Kenexa Best Workplaces Awards, after being named a finalist for the tenth consecutive year.
AA Insurance remains an industry leader delivering digital experience
29/11/2017
AA Insurance is one of the top performing brands in digital experience for the second year running, according to SAP’s New Zealand Digital Experience Report.
AA Insurance scores two golds for outstanding customer service
27/11/2017
AA Insurance has taken away two golds for customer service at the 2018 Reader's Digest Quality Service Awards, scoring top ratings in both car, and home and contents insurance.
Shoddy workmanship warning for DIYers and Weekend Warriors
17/10/2017
Reality DIY shows may inspire would-be weekend warriors to get stuck into their own renovations, but shoddy workmanship may not only cost you money to fix, but also invalidate your insurance cover warns AA Insurance.
The great Kiwi shed - loved by many, insured by few
25/09/2017
Mad about man caves, silly about sheds, or wild about workshops? Well, you’re not alone - two thirds of Kiwis use their garage or shed for more interesting things than parking a car.
AA Insurance named one of New Zealand’s most ‘enchanting’ companies.
21/09/2017
AA Insurance shares the top honours for providing the ‘most enchanting’ customer experience, according to research by Kantar TNS New Zealand.
AA Insurance scoops industry award finalist trifecta!
15/09/2017
AA Insurance has been named as a finalist in three categories of the 2017 New Zealand Insurance Industry Awards.
Lingering customer misconceptions drive new sum insured tool
04/09/2017
Customers who risk underinsuring their homes because they’re uncertain how to calculate its rebuild cost have spurred AA Insurance to invest in the next generation of online calculators.
AA Insurance wins Customer Satisfaction award fifth year in a row.
07/06/2017
AA Insurance has scooped the top spot in customer satisfaction for home and contents insurance for the fifth year running.
AA Insurance partners with Eden Park in long-term deal
01/06/2017
Installation of the largest in-stadium sign in the Southern Hemisphere has marked the launch of a significant, long-term partnership between Eden Park and AA Insurance.
One in seven major fires start in garages
23/05/2017
AA Insurance is warning Kiwis to take care with electrics in garages - especially if they’ve been converted into extra rooms and sleepouts - after a number of significant fires.
Two cyclones in two weeks causes surge in insurance claims
13/04/2017
AA Insurance says that the two cyclones to hit New Zealand in the last two weeks – Cyclone Debbie and now Cyclone Cook – have caused a big surge in insurance claims.
Insurance claims ramping up as the remnants of Cyclone Debbie sweep across New Zealand
05/04/2017
AA Insurance says that it has received more insurance claims so far for the remnants of Cyclone Debbie than from the last major flooding in March.
AA Insurance’s reputation one of the best says Colmar Brunton survey
28/03/2017
AA Insurance has earned a place in Kiwi hearts for the third consecutive year according to the latest Colmar Brunton Corporate Reputation Index, ranking fourth among 100 of New Zealand’s most successful companies.
Young Kiwi drivers at risk of accidental debt
28/03/2017
Young Kiwi drivers are more likely to have a car accident, yet they are less likely to have insurance according to a new AA Insurance Driver Safety Survey.
Cheeky burglars holiday in home before ransacking it
22/03/2017
Burglars are becoming more brazen, not only stealing from empty homes but holidaying in them too, says AA Insurance.
Insurance claims spike as a result of Auckland flooding, says AA Insurance
13/03/2017
We handled almost 160 flood-related claims over the weekend, mainly from customers living in low-lying areas, with the most common types of damage being flooded houses, including much of their contents, as well as flooded car claims.
Unexpected risks for uninsured renters
18/01/2017
The new year brings a new lifestyle for many Kiwis as they start new jobs, begin university and go flatting for the first time.
12 Days of Christmas...safety
13/12/2016
Christmas holidays can either be fabulous or fraught, so here are 12 ways to keep your belongings safe and yourself stress-free from AA Insurance.
Top 10 techy toys for Christmas – AA Insurance
30/11/2016
If you struggle finding the perfect gift for the techy type in your life then take a look at AA Insurance’s ultimate gift guide for those who love the latest and greatest in technology.
Isolation causing delays in lodging insurance claims - AA Insurance
17/11/2016
Claims from those living in areas most affected by the recent earthquakes are expected to take some time because of their geographical isolation, says AA Insurance.
Looking after yourself and your home as bad weather rolls in - AA Insurance
15/11/2016
As severe weather hits the country AA Insurance is urging customers with earthquake damaged homes to look after themselves first, and only attempt to secure their properties against the storms if it is safe to do so.
What to do if you need to leave your home after the earthquake - AA Insurance
14/11/2016
AA Insurance is urging customer affected by this morning’s earthquake activity to focus on keeping themselves, their family and pets safe before making a claim.
Keep safe, no rush to make a claim - AA Insurance
14/11/2016
AA Insurance is urging customers affected by this morning’s earthquake activity to focus on keeping themselves, their family and pets safe before making a claim.
What to do if your home is damaged in the earthquake - AA Insurance
14/11/2016
While customers affected in this morning’s earthquake are being advised to look after their own safety first, AA Insurance is ready to help with temporary accommodation and urgent repairs to make homes safe.
How to make a claim after the November 2016 earthquake - AA Insurance
14/11/2016
If your home or contents has been damaged there is no rush to make a claim – the first priority is the safety and welfare of you, your family, and your pets, says AA Insurance.
AA Insurance announced as an industry award winner – twice!
11/11/2016
A people strategy that focuses on the equality of all employees has paid off for AA Insurance as it was presented with the Women’s Employer and Youth Development Employer of the Year at the 2016 New Zealand Insurance Industry Awards last night.
AA Insurance takes IBM Kenexa Large Workplace Award
04/11/2016
AA Insurance has won, for the first time since 2011, the Large Workplace category (400-750 employees) of the IBM Kenexa Best Workplaces Awards.
AA Insurance announced as finalist for Best Places to Work for the 9th time!
26/09/2016
Auckland, 26 September 2016 – AA Insurance has been named a finalist in the Large Workplace Category (400-750 employees) of the IBM Kenexa Best Workplaces Awards for the ninth year running.
AA Insurance takes out NZ Contact Centre Supreme Award for customer service
19/09/2016
Auckland, 19 September 2016 – Ambitious goals set by the Distribution team at AA Insurance have paid off this year as the company was presented with the Supreme Award for customer service at the annual New Zealand CRM Contact Centre Awards on Friday.
AA Insurance announced as an industry award finalist – twice!
15/09/2016
Auckland, 15 September 2016 – AA Insurance has been named as a finalist in two categories of the 2016 New Zealand Insurance Industry Awards.
AA Insurance introduces Replacement Cover to protect customers
12/09/2016
Auckland, 12 September 2016 – AA Insurance is introducing full home replacement cover for damage caused by things like fire, flood or storm. It’s a significant move, and a timely one as recent data shows there has been a leap in fire claims.
Landlords’ biggest concern about tenants is unfounded
19/07/2016
Concerns about malicious damage by tenants may be keeping landlords awake at night, but their fears are unfounded.
AA Insurance among top brands delivering digital experience
11/07/2016
Auckland, 11 July, 2016 – AA Insurance is one of the top performing brands in digital experience, according to SAP’s inaugural New Zealand Digital Experience Report.
AA Insurance wins Customer Satisfaction award fourth year in a row
05/07/2016
AA Insurance has claimed the Canstar Blue customer satisfaction award for home and contents insurance for the fourth year running.
Beware the domino effect of not maintaining your home
08/06/2016
AA Insurance is warning Kiwi home owners against the domino effects of a poorly maintained home, where the consequences can get expensive.
AA Insurance scores two golds for quality service
02/05/2016
AA Insurance has taken away two golds at this year’s Reader's Digest Quality Service Awards, scoring top ratings in both car, and home and contents insurance.
The Renovation Game - a hazardous hobby
11/04/2016
The most common DIY-related home and contents claims from AA Insurance
Jade cabbages and foldable skateboards
14/03/2016
A damaged jade cabbage sculpture, a stolen horse massager and foldable electric skateboard. They’re just some of the interesting, quirky, and downright unusual claims the team at AA Insurance has covered over the past few years.
Summary of AA Insurance’s EQC review submission
02/02/2016
A full copy of AA Insurance’s September 2015 submission is available online here. This submission is our response at that time to the Government’s proposed changes to the Earthquake Commission Act 1993 (the EQC Act).
Burglars, BBQs and braziers – avoiding holiday hazards
21/12/2015
Burglary might seem like the big risk when people go on holiday, but it’s actually holiday time accidents at home that are the biggest hazard, according to AA Insurance.
Tis the season for Christmas car park crooks
20/11/2015
Don’t advertise to thieves - remove valuables from your car
AA Insurance wins Most Improved Workplace Award
06/11/2015
AA Insurance has been ranked New Zealand’s Most Improved Large Workplace in the IBM Kenexa Best Workplaces survey.
Kiwis not alarmed by alarms
19/10/2015
Only one in three Kiwis agree they would investigate a triggered burglar alarm, or call the police when they hear one, says a new AA Insurance survey.
Clarification regarding NBR article
18/09/2015
Auckland, 18 September 2015 – An article printed in today’s National Business Review (NBR) magazine with the headline “Vero subsidiary ordered to pay up” has created confusion for some.
New Zealand’s Top 10 Stolen Cars
06/07/2015
Honda Torneo tops the list for the fourth consecutive year Auckland, 6 July, 2015 – The Honda Torneo could be considered the unluckiest car in the country, after topping the most frequently stolen car list for the fourth consecutive year, according to AA Insurance.
Claims double as a result of flooding
22/06/2015
AA Insurance says that claims doubled over the weekend as a result of the flooding in the North Island. The company is ready and waiting to help lower North Island customers with their flood-related claims, and is urging those requiring emergency repairs to call as soon as possible.
April showers replaced by storms, claim spikes
31/03/2015
Easter’s a time for bunnies, buns and chocolate but it also marks the start of prime storm season, and with it damage to Kiwi homes, says AA Insurance.
Almost half of all Kiwis risk losing precious digital memories
09/03/2015
Images and videos are only protected if you save them and back them up properly.
Holiday home hazards revealed, AA Insurance
18/12/2014
Auckland, 18 December 2014 – Burglars aren’t the only threat to your home during the holiday season, says AA Insurance. It’s more likely to be broken water pipes, burst hot water cylinders and power outages that cause headaches for homeowners.
Common sense curbs Christmas car park crime
09/12/2014
Auckland, 9 December 2014 – Over a third of Kiwis say they leave valuable possessions in their car, where they are vulnerable to opportunistic thieves, according to a recent AA Insurance survey.
Kiwi drivers get a ‘D’ in Car Insurance 101
17/11/2014
Auckland, 17 November 2014 – How much do you know about your car insurance? Chances are not as much as you think. According to a recent survey by AA Insurance, the average score of 1,000 Kiwi drivers who were quizzed about car insurance was only 40% – or a ‘D’ grade.
86 per cent of drivers causing damage don’t leave details
29/10/2014
Auckland, 29 October 2014 – Most Kiwis don’t leave a note if they damage a parked car, according to AA Insurance.
Burglars busy 24/7
15/09/2014
Auckland, 15 September 2014 – Burglars are nearly four times more likely to break-in to Kiwi homes when people are at work or home than while they are away on holiday, according to AA Insurance.
Driving uninsured continues to be risky business
04/08/2014
More uninsured Kiwis face debt as the number of crash claims increase
Tie down trampolines, fasten outdoor furniture
09/07/2014
Auckland, 9 July 2014 – AA Insurance is urging homeowners to tie down their trampolines, and fasten their outdoor furniture to prevent damage or injury as high winds and heavy rain continue to lash the country.
Storm claims flood in, says AA Insurance
11/06/2014
Auckland, 11 June 2014 – AA Insurance is urging customers requiring emergency repairs after last night’s storm to call as soon as possible.
New Zealand’s Most Stolen Cars – according to AA Insurance
27/05/2014
Auckland, 27 May 2014 – Third time unlucky for the Honda Torneo, after it topped the most frequently stolen car list for the third consecutive year.
Top 10 Driver Distractions – according to AA Insurance
30/10/2013
Auckland, 30 October 2013 – Despite being illegal, texting while driving remains the number one distraction for drivers, according to the AA Insurance 2012-2013 Drivers Index survey.

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