10/08/2021
Auckland, 10 August 2021 – AA Insurance has taken the top spot in Canstar’s 2021 Award for Most Satisfied Customers in Home & Contents Insurance, recording a 5-star rating in five of seven categories.*
Canstar is a consumer comparison site that provides customer satisfaction ratings across a wide range of products and services, including home and contents insurance. Categories in this survey were: value for money, ease of claim, cost, comprehensiveness of cover, customer service and communication.
Richard Park, GM Marketing for AA Insurance, says the award shows how important the role of every individual and team is to AA Insurance’s overall success.
“This award is a reflection of our team’s hard work and the emphasis we place on providing the best customer experience possible, from Sales and Service to Claims,” he says. “We’re really proud to receive this recognition, and of our people who are there for our customers every day.”
*AAI received a 4-star rating for ease of claim and communication.
About AA Insurance
AA Insurance is a New Zealand-based joint venture between Vero Insurance New Zealand Limited and the New Zealand Automobile Association Limited ('NZAA'). Vero is owned by Suncorp Group Limited, a listed Australian company. NZAA is an incorporated society that is governed by a National Council and Board. Since 1994 we have provided home, contents and car insurance in New Zealand and in 2018 we introduced small business insurance.
We underwrite our own policies and sell direct to New Zealanders. Our New Zealand-based teams looks after 560,000+ customers with more than 1,100,000 policies. S&P Global Ratings has given us an Insurer Financial Strength Rating of AA- (Very Strong).
We are consistently recognised in industry awards and honours, including being voted the Reader’s Digest Most Trusted General Insurer for 16 years running (since 2011) and named Canstar's 2024-2025 Outstanding Value Car Insurance winner. We have also been recognised in the Kantar Customer Leadership Index (since 2019) and the Kantar Corporate Reputation Index (since 2015) currently ranked 3rd amongst 100 of New Zealand’s most successful companies.
Find out more at www.aainsurance.co.nz
For more information please contact:
AA Insurance Media Team
