Double gold for outstanding customer service in 2022 Reader’s Digest Quality Service Awards

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Auckland, 22 November 2021 – Outstanding customer service has helped AA Insurance secure two golds in the 2022 Reader's Digest Quality Service Awards (QSA).

With scores of 74 out of 100 for its home and contents insurance (three points up from 2021), and 73 for its car insurance, the general insurer topped the rankings in the insurance category for these products.

“This is the eighth consecutive year we have won gold for car insurance, and our second consecutive year in the top spot for home and contents insurance, after winning gold and silver in equal measure since 2015,” says AA Insurance Chief Executive, Chris Curtin. “It’s a reflection of our team’s absolute commitment to providing exceptional customer outcomes with every interaction.”

The awards highlight companies that go above and beyond their customers’ expectations, asking respondents to score (out of 10) their experience across different industry categories based on five key pillars of service: personalisation, simplicity, consistency, understanding and satisfaction.

“Our focus at AA Insurance is on caring for and looking after our customers, so to be recognised and appreciated by them in this way is incredible,” says Chris.

About AA Insurance

AA Insurance is an independently operated, New Zealand-based joint venture between the New Zealand Automobile Association Limited (NZAA) and Vero Insurance New Zealand Limited (VINZL). Since 1994 we have demonstrated trusted expertise in home, contents and car insurance in New Zealand, and in 2018 introduced commercial small business insurance. We underwrite our own policies and sell direct to New Zealanders. Our 1000+ employees look after 500,000+ customers with more than 1,000,000 policies.

We proudly partner with Variety New Zealand – the Children’s Charity (as the lead partner of its Beds for Kids programme), Student Volunteer Army and support grassroot school sports via our Big Little Sponsorship sports grant in partnership with Eden Park. We are consistently recognised in industry awards and honours, including being voted the Reader’s Digest Most Trusted General Insurer for 13 years running, named Canstar’s 2023 Home and Contents Insurer of the Year and Outstanding Value Award winner, and currently ranked 7th amongst 100 of New Zealand’s most successful companies in the Kantar Corporate Reputation Index (since 2015).

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