Auckland, 5 July 2016 - AA Insurance has claimed the Canstar Blue customer satisfaction award for home and contents insurance for the fourth year running.
The company recorded a 5-star rating across the board, and was the only provider to excel in communication, the top driver of customer satisfaction, as well as speed of response.
The survey asked respondents to rate their insurance provider across seven variables:
Communication
Quality of service
Value for money
Ease of claim
Speed of response
Process
Overall satisfaction
Canstar Blue surveyed 2,500 New Zealand consumers across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers who currently have a home and contents insurance policy and have made a claim in the last three years, in this case 641 New Zealanders.
“They provide a Home and Contents package where if both your home and your contents are covered, customers will pay less for each policy,” says Canstar New Zealand General Manager Jose George.
"These kind of package deals make AA Insurance an attractive insurer, especially for the 63% of Kiwis who like to put all of their insurance under the same provider.”
AA Insurance Chief Executive, Chris Curtin, says the award reinforces the dedication the team at AA Insurance has for helping its customers protect their homes and its contents, and ensuring they get the best service possible.
About AA Insurance
AA Insurance is an independently operated, New Zealand-based joint venture between the New Zealand Automobile Association (NZAA) and Vero Insurance New Zealand Limited (VINZL). Since 1994 we have demonstrated trusted expertise in home, contents and car insurance in New Zealand, and in 2018 introduced commercial small business insurance. We underwrite our own policies and sell direct to New Zealanders. Our 930+ staff look after over 480,000 customers with 970,000 policies.
We proudly partner with Variety NZ and Eden Park and have been consistently recognised by: Reader’s Digest Most Trusted Brands (since 2011) and Quality Service Awards for Car, and Home and Contents Insurance (since 2015), Kantar Customer Leadership Index (since 2019), Canstar Blue Most Satisfied Customers (2011-2018), and the Colmar Brunton Corporate Reputation Index (since 2015) that recognises New Zealand’s most successful companies. AA Insurance was also named Consumer NZ People’s Choice award winner for car, home and contents (2019 and 2020).
AA Insurance has an AA- (Very Strong) Insurer Financial Strength Rating given by Standard and Poor’s (Australia) Pty Ltd. For further information visit aainsurance.co.nz.
For more information please contact:
Media Team, AA Insurance, 027 406 1787, mediacontact@aainsurance.co.nz
