AA Insurance wins Customer Satisfaction award fourth year in a row

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Auckland, 5 July 2016 - AA Insurance has claimed the Canstar Blue customer satisfaction award for home and contents insurance for the fourth year running.

The company recorded a 5-star rating across the board, and was the only provider to excel in communication, the top driver of customer satisfaction, as well as speed of response.

The survey asked respondents to rate their insurance provider across seven variables:

  1. Communication

  2. Quality of service

  3. Value for money

  4. Ease of claim

  5. Speed of response

  6. Process

  7. Overall satisfaction

Canstar Blue surveyed 2,500 New Zealand consumers across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers who currently have a home and contents insurance policy and have made a claim in the last three years, in this case 641 New Zealanders.

“They provide a Home and Contents package where if both your home and your contents are covered, customers will pay less for each policy,” says Canstar New Zealand General Manager Jose George.

"These kind of package deals make AA Insurance an attractive insurer, especially for the 63% of Kiwis who like to put all of their insurance under the same provider.”

AA Insurance Chief Executive, Chris Curtin, says the award reinforces the dedication the team at AA Insurance has for helping its customers protect their homes and its contents, and ensuring they get the best service possible.

About AA Insurance

AA Insurance is an independently operated, New Zealand-based joint venture between the New Zealand Automobile Association Limited (NZAA) and Vero Insurance New Zealand Limited (VINZL). Since 1994 we have demonstrated trusted expertise in home, contents and car insurance in New Zealand, and in 2018 introduced commercial small business insurance. We underwrite our own policies and sell direct to New Zealanders. Our 1000+ employees look after 500,000+ customers with more than 1,000,000 policies.

We proudly partner with Variety New Zealand – the Children’s Charity (as the lead partner of its Beds for Kids programme), Student Volunteer Army and support grassroot school sports via our Big Little Sponsorship sports grant in partnership with Eden Park. We are consistently recognised in industry awards and honours, including being voted the Reader’s Digest Most Trusted General Insurer for 13 years running, named Canstar’s 2023 Home and Contents Insurer of the Year and Outstanding Value Award winner, and currently ranked 7th amongst 100 of New Zealand’s most successful companies in the Kantar Corporate Reputation Index (since 2015).

Find out more at www.aainsurance.co.nz

For more information please contact:
AA Insurance Media Team
027 406 1787
mediacontact@aainsurance.co.nz