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AA Insurance wins Customer Satisfaction award fourth year in a row

05/07/2016

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Auckland - AA Insurance has claimed the Canstar Blue customer satisfaction award for home and contents insurance for the fourth year running.

The company recorded a 5-star rating across the board, and was the only provider to excel in communication, the top driver of customer satisfaction, as well as speed of response.

The survey asked respondents to rate their insurance provider across seven variables:

  1. Communication
  2. Quality of service
  3. Value for money
  4. Ease of claim
  5. Speed of response
  6. Process
  7. Overall satisfaction

Canstar Blue surveyed 2,500 New Zealand consumers across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers who currently have a home and contents insurance policy and have made a claim in the last three years, in this case 641 New Zealanders.

“They provide a Home and Contents package where if both your home and your contents are covered, customers will pay less for each policy,” says Canstar New Zealand General Manager Jose George.

"These kind of package deals make AA Insurance an attractive insurer, especially for the 63% of Kiwis who like to put all of their insurance under the same provider.”

AA Insurance Chief Executive, Chris Curtin, says the award reinforces the dedication the team at AA Insurance has for helping its customers protect their homes and its contents, and ensuring  they the get the best service possible.

ENDS

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About AA Insurance

AA Insurance is an independently operated, New Zealand-based joint venture between the New Zealand Automobile Association (NZAA) and Suncorp Group. We have demonstrated trusted expertise in home, contents and car insurance in New Zealand since 1994. We underwrite our own policies and sell direct to New Zealanders. Our more than 700 staff look after nearly 375,000 customers with over 710,000 policies.

We proudly partner with Eden Park, support youth charity Blue Light, and have been consistently recognised by: Reader’s Digest Most Trusted Brands (since 2011), NZ Insurance Industry Awards (since 2012), IBM Kenexa Best Workplaces Survey (since 2008), Canstar Blue Most Satisfied Customers (2011-2016), and the Colmar Brunton Corporate Reputation Index (since 2015) that recognises New Zealand’s most successful companies.

AA Insurance has an A+ (Strong) Insurer Financial Strength Rating given by Standard and Poor’s (Australia) Pty Ltd. For further information visit aainsurance.co.nz.

For more information please contact:

Nicole Steven, Botica Butler Raudon Partners, (09) 303 3867, 021 025 31886 or email nicoles@botica.co.nz

Amanda Fifield, AA Insurance Limited, (09) 927 2085 or email Amanda_Fifield@aainsurance.co.nz

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Media contacts

Amanda Fifield
Corporate Communications Specialist (Public Relations), AA Insurance

DDI: (09) 927 2085
Mobile: 021 406 1787
Email: mediacontact@aainsurance.co.nz

Lizzie Furnell
Corporate Communications Specialist (Corporate Affairs), AA Insurance

DDI: (09) 927 2077
Mobile: 021 023 60262
Email: mediacontact@aainsurance.co.nz

Nicole Steven
Account Manager, Botica Butler Raudon Public Relations

DDI: (09) 303 3867
Mobile: 021 025 31886
Email: nicoles@botica.co.nz

Marketing and sponsorship enquiries
Email: brandteam@aainsurance.co.nz