How to make a claim after the November 2016 earthquake - AA Insurance

Auckland, 14 November 2016 – If your home or contents has been damaged there is no rush to make a claim – the first priority is the safety and welfare of you, your family, and your pets, says AA Insurance.

However, if you need urgent repairs to make your home safe, or if you need temporary accommodation call us on 0800 500 216. We’re waiting to help.

For customers not in immediate need, there’s no rush to make a claim. EQC will be taking care of the first $115k of house and $23k of contents damage (inc gst).

Follow these steps to make a claim:

  • Ring your insurer first if you need temporary accommodation or urgent repairs.

  • Then, if you have minor or moderate earthquake-related damage to your home or contents, you should contact EQC.

  • You can lodge a claim by contacting EQC directly, or make a claim online via the EQC website.

  • EQC will then let us know that you’ve made a claim with them.

  • You have three months to make your claims with EQC for any non-urgent repairs, so you have time to look after any critical matters first.

About AA Insurance

AA Insurance is an independently operated, New Zealand-based joint venture between the New Zealand Automobile Association Limited (NZAA) and Vero Insurance New Zealand Limited (VINZL). Since 1994 we have demonstrated trusted expertise in home, contents and car insurance in New Zealand, and in 2018 introduced commercial small business insurance. We underwrite our own policies and sell direct to New Zealanders. Our 1000+ employees look after 500,000+ customers with more than 1,000,000 policies.

We proudly partner with Variety New Zealand – the Children’s Charity (as the lead partner of its Beds for Kids programme), Student Volunteer Army and support grassroot school sports via our Big Little Sponsorship sports grant in partnership with Eden Park. We are consistently recognised in industry awards and honours, including being voted the Reader’s Digest Most Trusted General Insurer for 13 years running, named Canstar’s 2023 Home and Contents Insurer of the Year and Outstanding Value Award winner, and currently ranked 7th amongst 100 of New Zealand’s most successful companies in the Kantar Corporate Reputation Index (since 2015).

Find out more at www.aainsurance.co.nz

For more information please contact:
AA Insurance Media Team
027 406 1787
mediacontact@aainsurance.co.nz