How to make a claim after the November 2016 earthquake - AA Insurance

Auckland, 14 November 2016 – If your home or contents has been damaged there is no rush to make a claim – the first priority is the safety and welfare of you, your family, and your pets, says AA Insurance.

However, if you need urgent repairs to make your home safe, or if you need temporary accommodation call us on 0800 500 216. We’re waiting to help.

For customers not in immediate need, there’s no rush to make a claim. EQC will be taking care of the first $115k of house and $23k of contents damage (inc gst).

Follow these steps to make a claim:

  • Ring your insurer first if you need temporary accommodation or urgent repairs.

  • Then, if you have minor or moderate earthquake-related damage to your home or contents, you should contact EQC.

  • You can lodge a claim by contacting EQC directly, or make a claim online via the EQC website.

  • EQC will then let us know that you’ve made a claim with them.

  • You have three months to make your claims with EQC for any non-urgent repairs, so you have time to look after any critical matters first.

About AA Insurance

AA Insurance is an independently operated, New Zealand-based joint venture between the New Zealand Automobile Association (NZAA) and Vero Insurance New Zealand Limited (VINZL). Since 1994 we have demonstrated trusted expertise in home, contents and car insurance in New Zealand, and in 2018 introduced commercial small business insurance. We underwrite our own policies and sell direct to New Zealanders. Our 930+ staff look after over 480,000 customers with 970,000 policies.

We proudly partner with Variety NZ and Eden Park and have been consistently recognised by: Reader’s Digest Most Trusted Brands (since 2011) and Quality Service Awards for Car, and Home and Contents Insurance (since 2015), Kantar Customer Leadership Index (since 2019), Canstar Blue Most Satisfied Customers (2011-2018), and the Colmar Brunton Corporate Reputation Index (since 2015) that recognises New Zealand’s most successful companies. AA Insurance was also named Consumer NZ People’s Choice award winner for car, home and contents (2019 and 2020).

AA Insurance has an AA- (Very Strong) Insurer Financial Strength Rating given by Standard and Poor’s (Australia) Pty Ltd. For further information visit

For more information please contact:

Media Team, AA Insurance, 027 406 1787,