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AA Insurance wins Customer Satisfaction award fifth year in a row.

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Auckland, 7 June 2017 – AA Insurance has scooped the top spot in customer satisfaction for home and contents insurance for the fifth year running.  

The company recorded a 5-star rating across the board for the 2017 Canstar Blue Most Satisfied Customers Award for Home & Contents Insurance. It was the only provider to excel in communication, the top driver of customer satisfaction, as well as speed of response.

The survey asked respondents to rate their insurance provider across seven variables:

  1. Communication

  2. Quality of service

  3. Value for money

  4. Ease of claim

  5. Speed of response

  6. Process

  7. Overall satisfaction

Canstar Blue surveyed 626 New Zealand customers who currently have a home and contents insurance policy and have made a claim in the last three years.

AA Insurance Chief Executive, Chris Curtin, says the award reinforces the dedication the team at AA Insurance has for helping its customers protect their homes and its contents, and ensuring they get the best service possible.

“At AA Insurance our focus is on providing a great product and exceptional service to our customers, to help them protect what is often their most valuable assets. I’m extremely proud of our dedicated team who consistently offer the best service possible, and this award acknowledges that dedication.

About AA Insurance

AA Insurance is an independently operated, New Zealand-based joint venture between the New Zealand Automobile Association (NZAA) and Vero Insurance New Zealand Limited (VINZL). Since 1994 we have demonstrated trusted expertise in home, contents and car insurance in New Zealand, and in 2018 introduced commercial small business insurance. We underwrite our own policies and sell direct to New Zealanders. Our 860 staff look after almost 470,000 customers with 930,000 policies.

We proudly partner with Eden Park and have been consistently recognised by: Reader’s Digest Most Trusted Brands (11 consecutive years since 2011) and Quality Service Awards for Car, and Home and Contents Insurance (since 2015), Kantar Customer Leadership Index (since 2019), Canstar Blue Most Satisfied Customers (2011-2018), and the Colmar Brunton Corporate Reputation Index (since 2015) that recognises New Zealand’s most successful companies. Last year, AA Insurance was also named Consumer NZ People’s Choice award winner for car, home and contents (since 2019).

AA Insurance has an A+ (Strong) Insurer Financial Strength Rating given by Standard and Poor’s (Australia) Pty Ltd. For further information visit aainsurance.co.nz.

For more information please contact:

Nicole Steven, Botica Butler Raudon Partners, (09) 303 3862, 021 025 31886 or email nicoles@botica.co.nz

Media contacts

Customer enquiries

Call us on 0800 500 231 or contact us


Journalist only enquiries

Amanda Fifield

Corporate Communications Specialist, AA Insurance

Mobile: 027 406 1787 Email: mediacontact@aainsurance.co.nz

Lizzie Johnston

Corporate Communications Team Leader, AA Insurance

Mobile: 021 023 60262 Email: mediacontact@aainsurance.co.nz

Rachael Joel

Group Account Director, Botica Butler Raudon

DDI: (09) 303 3862 Mobile: 021 403 504 Email: rachaelj@botica.co.nz

Marketing and sponsorship enquiries

Email: brandteam@aainsurance.co.nz