Auckland, 7 June 2017 – AA Insurance has scooped the top spot in customer satisfaction for home and contents insurance for the fifth year running.
The company recorded a 5-star rating across the board for the 2017 Canstar Blue Most Satisfied Customers Award for Home & Contents Insurance. It was the only provider to excel in communication, the top driver of customer satisfaction, as well as speed of response.
The survey asked respondents to rate their insurance provider across seven variables:
Communication
Quality of service
Value for money
Ease of claim
Speed of response
Process
Overall satisfaction
Canstar Blue surveyed 626 New Zealand customers who currently have a home and contents insurance policy and have made a claim in the last three years.
AA Insurance Chief Executive, Chris Curtin, says the award reinforces the dedication the team at AA Insurance has for helping its customers protect their homes and its contents, and ensuring they get the best service possible.
“At AA Insurance our focus is on providing a great product and exceptional service to our customers, to help them protect what is often their most valuable assets. I’m extremely proud of our dedicated team who consistently offer the best service possible, and this award acknowledges that dedication.
About AA Insurance
AA Insurance is a New Zealand-based joint venture between Vero Insurance New Zealand Limited and the New Zealand Automobile Association Limited ('NZAA'). Vero is owned by Suncorp Group Limited, a listed Australian company. NZAA is an incorporated society that is governed by a National Council and Board. Since 1994 we have provided home, contents and car insurance in New Zealand and in 2018 we introduced small business insurance.
We underwrite our own policies and sell direct to New Zealanders. Our New Zealand-based teams looks after 560,000+ customers with more than 1,100,000 policies. Standard and Poor's (Australia) Pty Ltd has given us an Insurer Financial Strength Rating of AA- (Very Strong).
We are consistently recognised in industry awards and honours. This includes being voted the Reader's Digest Most Trusted General Insurer for 14 years running, named Canstar's 2023-2024 Outstanding Value Award winner for Home and Contents insurance and ranked 6th among 50 of New Zealand's top consumer-facing corporates in the Kantar Corporate Reputation Index in 2024.
Find out more at www.aainsurance.co.nz
For more information please contact:
AA Insurance Media Team
mediacontact@aainsurance.co.nz
