What to do if your home is damaged in the earthquake - AA Insurance

Auckland, 14 November 2016 – While customers affected in this morning’s earthquake are being advised to look after their own safety first, AA Insurance is ready to help with temporary accommodation and urgent repairs to make homes safe.

For customers not in immediate need, there’s no rush to make a claim. EQC will be taking care of the first $115k of house and $23k of contents damage (inc gst).

Take these steps in order to help with your EQC claim, and to keep your home safe after damage has occurred.

  • Keep or take photos of any damaged items, including spoilt food if your power has gone off

  • If possible, pack fragile items away until the aftershocks subside

  • Keep clear of broken windows or roofs

  • Take care when cleaning up broken glass or securing roofing

  • Remove any fallen debris from footpaths and walkways, if you can do this safely

  • If your vehicle has been severely damaged do not attempt to drive it

  • AA Insurance customers should call 0800 500 216 for any further information

About AA Insurance

AA Insurance is an independently operated, New Zealand-based joint venture between the New Zealand Automobile Association (NZAA) and Vero Insurance New Zealand Limited (VINZL). Since 1994 we have demonstrated trusted expertise in home, contents and car insurance in New Zealand, and in 2018 introduced commercial small business insurance. We underwrite our own policies and sell direct to New Zealanders. Our 930+ staff look after over 480,000 customers with 970,000 policies.

We proudly partner with Variety NZ and Eden Park and have been consistently recognised by: Reader’s Digest Most Trusted Brands (since 2011) and Quality Service Awards for Car, and Home and Contents Insurance (since 2015), Kantar Customer Leadership Index (since 2019), Canstar Blue Most Satisfied Customers (2011-2018), and the Colmar Brunton Corporate Reputation Index (since 2015) that recognises New Zealand’s most successful companies. AA Insurance was also named Consumer NZ People’s Choice award winner for car, home and contents (2019 and 2020).

AA Insurance has an AA- (Very Strong) Insurer Financial Strength Rating given by Standard and Poor’s (Australia) Pty Ltd. For further information visit aainsurance.co.nz.

For more information please contact:

Rachael Joel, Botica Butler Raudon Partners, (09) 303 3862, 021 403 504 or rachaelJ@botica.co.nz

Amanda Fifield, AA Insurance, 027 406 1787, amanda_fifield@aainsurance.co.nz