Jade cabbages and foldable skateboards

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Quirky contents claims from AA Insurance

Auckland, 14 March 2016 – A damaged jade cabbage sculpture, a stolen horse massager and foldable electric skateboard. They’re just some of the interesting, quirky, and downright unusual claims the team at AA Insurance has covered over the past few years.

Simon Hobbs, Head of Claims for AA Insurance says that they see a wide range of contents claims for damaged, lost or stolen property every single day.

“Some customers don’t make a claim because they don’t realise that their more unusual items are covered under their contents insurance, or they’re a little shy in telling us what’s happened. But they really should get in touch with us. In the last 12 months to 30 September 2015 we paid out $23 million for contents claims.

“While claims for the really unusual items happen rarely, we’re often asked by customers  if we cover certain items like heirloom or inherited pieces such as artwork, jewellery and furniture, as well as things related to a certain hobby such as collections of McDonald’s, Barbie doll and Star Wars toys. We’ve also been asked about autographs such as those signed on a bank notes, and other memorabilia.”

Simon says that he’s keen to help Kiwis understand how to make their insurance work for them, and ensure they contact their insurer if they’re uncertain about any of their items, because contents insurance covers more than just TVs, mobile phones and jewellery.

“That’s why we’ve put a list of claims together, based on our own data, to let people know that more often than not they’re not the only ones with an unusual claim, and that we’re here to help.”

Quirky Contents Claims from AA Insurance

  • Jade cabbage sculpture – $1,500 worth of damage was caused when the leaf of a Burmese jade cabbage sculpture was accidently broken while being cleaned. The metre high sculpture is valued up to $80,000 and is one of seven jade sculptures purchased in the USA, and specified on our customer’s contents policy. The claim was covered so the leaf could be repaired.

  • Foldable electric skateboard – One customer accidentally knocked his foldable electric skateboard off the table, causing enough damage to prevent him from using it as his transport. He’d purchased it overseas for almost $1,600. As it wasn’t available in New Zealand, it could not be replaced, nor repaired, so he was given a cash payment.

  • Horse massager – Six horses benefited from the performance enhancing powers of a horse massage rug before it was stolen from their owners’ vehicle. The massager, which looks like a horse cover, was left in the customer’s car at a rural property, while he was out. When he returned, the $12,250 massager had been stolen along with other items including a saddle. As it was used for a hobby, rather than business purposes, it was covered in full.

  • Yike Bike – Irreparable flood damage was caused to one customer’s contents during a flood, including his Yike Bike (electric folding bike). Up to 60cm of black water, containing sewerage submerged his contents during a storm.  The bike was replaced for $5,000.

“Whether you’re renting, in your first home or your forever home, if you’re not sure that your more unusual possessions are covered then talk to your insurer. It’s recommended you specify items like art and jewellery, and for unusual items and collections it's important to have some kind of valuation or evidence of these items, to make any claims process easier.

“It’s also a good idea to consider where you store these items, and to take the necessary precautions to keep them safe especially if they’re unique,” continues Simon.

About AA Insurance

AA Insurance is an independently operated, New Zealand-based joint venture between the New Zealand Automobile Association (NZAA) and Vero Insurance New Zealand Limited (VINZL). Since 1994 we have demonstrated trusted expertise in home, contents and car insurance in New Zealand, and in 2018 introduced commercial small business insurance. We underwrite our own policies and sell direct to New Zealanders. Our 930+ staff look after over 480,000 customers with 970,000 policies.

We proudly partner with Variety NZ and Eden Park and have been consistently recognised by: Reader’s Digest Most Trusted Brands (since 2011) and Quality Service Awards for Car, and Home and Contents Insurance (since 2015), Kantar Customer Leadership Index (since 2019), Canstar Blue Most Satisfied Customers (2011-2018), and the Colmar Brunton Corporate Reputation Index (since 2015) that recognises New Zealand’s most successful companies. AA Insurance was also named Consumer NZ People’s Choice award winner for car, home and contents (2019 and 2020).

AA Insurance has an AA- (Very Strong) Insurer Financial Strength Rating given by Standard and Poor’s (Australia) Pty Ltd. For further information visit aainsurance.co.nz.

For more information please contact:

Media Team, AA Insurance, 027 406 1787, mediacontact@aainsurance.co.nz

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