Auckland, 4 December 2020 – AA Insurance has won double gold for its outstanding customer service in the 2021 Reader's Digest Quality Service Awards (QSA).
With scores of 74 out of 100 for its car insurance, and 71 for its home and contents insurance, the general insurer topped the rankings in the insurance category for both products.
“This is the seventh consecutive year we have won gold for car insurance and have won gold and silver in equal measure since 2015 for home and contents insurance,” says AA Insurance Chief Executive, Chris Curtin. “I’m hugely proud of our team for the commitment they show every single day for delivering an exceptional customer experience.”
The awards put a spotlight on companies that go beyond customer expectation. A representative sample of 1,500 Kiwis of a mixed demographic, were asked to rate their experience of companies in different industry categories based on five key pillars of service: personalisation, simplicity, consistency, understanding and satisfaction.
“AA Insurance exists to care for and help our customers and it’s truly rewarding and humbling to be recognised in this way,” says Chris.
From left to right: AA Insurance's Dee Richardson (Sale Manager), Aaron Redmond (Customer Service Manager - Auckand) and Catherine Dilly (Marketing Manager) celebrate at the Reader's Digest Quality Service Awards last night.
About AA Insurance
AA Insurance is a New Zealand-based joint venture between Vero Insurance New Zealand Limited and the New Zealand Automobile Association Limited ('NZAA'). Vero is owned by Suncorp Group Limited, a listed Australian company. NZAA is an incorporated society that is governed by a National Council and Board. Since 1994 we have provided home, contents and car insurance in New Zealand and in 2018 we introduced small business insurance.
We underwrite our own policies and sell direct to New Zealanders. Our New Zealand-based teams looks after 560,000+ customers with more than 1,100,000 policies. Standard and Poor's (Australia) Pty Ltd has given us an Insurer Financial Strength Rating of AA- (Very Strong).
We are consistently recognised in industry awards and honours. This includes being voted the Reader's Digest Most Trusted General Insurer for 14 years running, named Canstar's 2023-2024 Outstanding Value Award winner for Home and Contents insurance and ranked 6th among 50 of New Zealand's top consumer-facing corporates in the Kantar Corporate Reputation Index in 2024.
Find out more at www.aainsurance.co.nz
For more information please contact:
AA Insurance Media Team
mediacontact@aainsurance.co.nz
