Auckland, 25 November 2019 – AA Insurance has won twice for customer service at the 2019 Reader's Digest Quality Service Awards (QSA), scoring gold for its car insurance and silver for home and contents insurance.
“We’ve always been focused on doing the right thing at AA Insurance, which means being fair to our customers, treating them with respect and being there when they need us most,” says Chief Executive Chris Curtin.
The awards highlight companies that go beyond customer expectations and show the public who they can turn to for an excellent level of service.
In its sixth consecutive year, the awards recognise how exemplary customer service can be delivered and how people should be treated. A representative sample of 1,500 Kiwis of a mixed demographic, were asked to rate their opinions of a range of service providers.
“We provide outstanding customer service every day, not just for the awards, but it’s fantastic for our dedicated people to be recognised by customers in this way,” continues Chris. “It’s incredibly humbling and I’m so proud of everyone here at AA Insurance.”
About AA Insurance
AA Insurance is an independently operated, New Zealand-based joint venture between the New Zealand Automobile Association Limited (NZAA) and Vero Insurance New Zealand Limited (VINZL). Since 1994 we have demonstrated trusted expertise in home, contents and car insurance in New Zealand, and in 2018 introduced commercial small business insurance. We underwrite our own policies and sell direct to New Zealanders. Our 1000+ employees look after 500,000+ customers with more than 1,000,000 policies.
We proudly partner with Variety New Zealand – the Children’s Charity (as the lead partner of its Beds for Kids programme), Student Volunteer Army and support grassroot school sports via our Big Little Sponsorship sports grant in partnership with Eden Park. We are consistently recognised in industry awards and honours, including being voted the Reader’s Digest Most Trusted General Insurer for 13 years running, named Canstar’s 2023 Home and Contents Insurer of the Year and Outstanding Value Award winner, and currently ranked 7th amongst 100 of New Zealand’s most successful companies in the Kantar Corporate Reputation Index (since 2015).
Find out more at www.aainsurance.co.nz
For more information please contact:
AA Insurance Media Team
mediacontact@aainsurance.co.nz
