Auckland, 25 November 2019 – AA Insurance has won twice for customer service at the 2019 Reader's Digest Quality Service Awards (QSA), scoring gold for its car insurance and silver for home and contents insurance.
“We’ve always been focused on doing the right thing at AA Insurance, which means being fair to our customers, treating them with respect and being there when they need us most,” says Chief Executive Chris Curtin.
The awards highlight companies that go beyond customer expectations and show the public who they can turn to for an excellent level of service.
In its sixth consecutive year, the awards recognise how exemplary customer service can be delivered and how people should be treated. A representative sample of 1,500 Kiwis of a mixed demographic, were asked to rate their opinions of a range of service providers.
“We provide outstanding customer service every day, not just for the awards, but it’s fantastic for our dedicated people to be recognised by customers in this way,” continues Chris. “It’s incredibly humbling and I’m so proud of everyone here at AA Insurance.”
About AA Insurance
AA Insurance is a New Zealand-based joint venture between Vero Insurance New Zealand Limited and the New Zealand Automobile Association Limited ('NZAA'). Vero is owned by Suncorp Group Limited, a listed Australian company. NZAA is an incorporated society that is governed by a National Council and Board. Since 1994 we have provided home, contents and car insurance in New Zealand and in 2018 we introduced small business insurance.
We underwrite our own policies and sell direct to New Zealanders. Our New Zealand-based teams looks after 560,000+ customers with more than 1,100,000 policies. Standard and Poor's (Australia) Pty Ltd has given us an Insurer Financial Strength Rating of AA- (Very Strong).
We are consistently recognised in industry awards and honours. This includes being voted the Reader's Digest Most Trusted General Insurer for 14 years running, named Canstar's 2023-2024 Outstanding Value Award winner for Home and Contents insurance and ranked 6th among 50 of New Zealand's top consumer-facing corporates in the Kantar Corporate Reputation Index in 2024.
Find out more at www.aainsurance.co.nz
For more information please contact:
AA Insurance Media Team
mediacontact@aainsurance.co.nz
