Auckland, 13 June 2018 – AA Insurance has taken the top spot in customer satisfaction for home and contents insurance for the sixth year running.
The company recorded a 5-star rating in six of the seven categories* for the 2018 Canstar Blue Most Satisfied Customers Award for Home & Contents Insurance. It was one of only two providers to excel in communication, a top driver of customer satisfaction.
The survey asked respondents to rate their insurance provider across seven variables:
Communication
Quality of service
Value for money
Ease of claim
Speed of response
Process
Overall satisfaction
Canstar Blue surveyed 639 New Zealand customers who currently have a home and contents insurance policy and have made a claim in the last three years.
Richard Park, Head of Marketing and Distribution for AA Insurance, says the award recognises the dedication and commitment the team at AA Insurance has for providing the best customer service possible from Sales and Service to Claims.
“Our customers have come to trust that AA Insurance will behave in a genuine manner, always put them first, and be there when they need us. We’re really proud to receive this award, and of our people who are there for our customers every day.”
*AAI received a 4-star rating for Value for Money
About AA Insurance
AA Insurance is an independently operated, New Zealand-based joint venture between the New Zealand Automobile Association Limited (NZAA) and Vero Insurance New Zealand Limited (VINZL). Since 1994 we have demonstrated trusted expertise in home, contents and car insurance in New Zealand, and in 2018 introduced commercial small business insurance. We underwrite our own policies and sell direct to New Zealanders. Our 1000+ employees look after 500,000+ customers with more than 1,000,000 policies.
We proudly partner with Variety New Zealand – the Children’s Charity (as the lead partner of its Beds for Kids programme), Student Volunteer Army and support grassroot school sports via our Big Little Sponsorship sports grant in partnership with Eden Park. We are consistently recognised in industry awards and honours, including being voted the Reader’s Digest Most Trusted General Insurer for 13 years running, named Canstar’s 2023 Home and Contents Insurer of the Year and Outstanding Value Award winner, and currently ranked 7th amongst 100 of New Zealand’s most successful companies in the Kantar Corporate Reputation Index (since 2015).
Find out more at www.aainsurance.co.nz
For more information please contact:
AA Insurance Media Team
mediacontact@aainsurance.co.nz
