Landlord Insurance Policy Changes

Here’s a summary of the changes to our insurance cover and the key changes to our Landlord Insurance policy.  
The changes are important, so please take the time to read them over. If you’d like more detail, we’ve also included links to the full policy documents.

What Policy Version am I on?

Changes Overview

  • Replacement Cover
    We’ve introduced Replacement Cover to give you greater peace of mind. In an event other than a natural disaster, we’ll use Replacement Cover to rebuild your rental home, even if it costs more than your Sum Insured. If you'd like to find out more, have a look at the Home Insurance section of our FAQs page.

  • New contents cover
    If your rental property is fully or partially furnished, you can now cover its contents as well, up to the value of your sum insured amount.

  • New extended cover options
    Get extra protection to cover tenants leaving without notice, evictions, intentional or malicious damage and damage from illegal drug labs.

  • Better cover for retaining walls
    We’ve increased our cover up to $50,000. 

  • Multi Policy Discount

    Get a Multi Policy Discount when you take out any two, or more, policies together. Depending on when you take out your policies, your discount will be applied at the time you pay, or as a refund once your policies have been issued. 

  • We’ve changed our excess options
    Your policy excess  may have changed, check your new policy schedule for details.

What the changes mean for you

You have a new policy number

You now have a new number for each type of cover you have with us. So if you have more than one policy, you’ll receive information about each one, separately in the mail.

We’ve streamlined our payment options

If you use internet banking to pay your annual premium you’ll need to update your Bill Payee to ‘AA Insurance – Premium’ so it goes to the right account. You’ll also need to add your Customer PRN (payment reference number). You can find your PRN in the most recent letter we sent you.

If you pay your premium by fortnightly or monthly direct debit, there’s no change and nothing you need to do.

If you pay your premium by annual direct debit you will need to change your payment method to one of the following options:

Phone: 0800 500 213 to pay using a credit or debit card.

Internet banking: select ‘AA Insurance – Premium’ as the bill payee. Then enter your Customer PRN (payment reference number) in the particulars field.

Pay online

AA Centres – use our Store Locator to find your nearest AA Centre.

If you pay your premium by a quarterly or six-monthly direct debit, this will change to a monthly direct debit. You can find the first payment date and amount in the most recent letter we sent you.

Just received your renewal pack?

Here are some FAQs

You'll find answers to many of your questions here. If you have a specific question or would like more detail, please contact us or call us on 0800 500 231.

General information for you as a customer

  • Why have I received multiple envelopes with my policy information?
  • Our system is designed to work at a policy level so you will receive individual correspondence about each of the policies you have with us. If you prefer, you can choose to receive your correspondence by email instead.  Please give us a call us on 0800 500 213 to discuss.


Your discounts

Your premium and payment options

  • Can you provide a summary of the updated direct debit payment options?
  • Here’s a table summarising these. We’re here to help so if you have any questions about our payment options, please call us on 0800 500 213.
    *from policy renewal.

    Current payment frequency  New payment frequency*
    Monthly Direct Debit  No change
    Fortnightly Direct Debit  No change
    Quarterly & Six-monthly Direct Debit  Now a monthly direct debit, on or around the day noted in your renewal notice. 
    Annual Direct Debit  Now via Internet banking or

  • What are my direct debit frequency options?
  • You can pay your premium by monthly or fortnightly direct debit. If you were previously paying via quarterly or six-monthly direct debit, you’ll now be switched to monthly payments from the date noted in your renewal notice. If you’d like to find out more about your payment options, please call us on 0800 500 213.

  • My preferred direct debit frequency is no longer available. What can I do?
  • There are three payment options to choose from:

    1. Fortnightly or monthly direct debit.
    2. Annual payment via your bank’s online banking service. You’ll just need to choose Bill Payee AA Insurance – Premium from the list provided by your Internet banking service. You’ll need to enter your payment reference number (PRN) in the reference field. This can be found on your renewal letter.
    3. Pay online via our website.

    If you’d like to find out more about your payment options, please call us on 0800 500 213.

  • How do I change my Internet banking bill payment details?
  • Your bank has AA Insurance set up as a bill payee. You’ll just need to choose Bill Payee AA Insurance – Premium from the list provided by your Internet banking service. You’ll need to enter your payment reference number (PRN) in the reference field. This can be found at the bottom of your renewal letter.

    Alternatively, you can pay online via our website.

  • Will the price of my premium be affected by these payment option changes?
  • Our premiums are calculated based on a number of factors. For example, with car insurance, your age, gender, driving experience, and the type of car you drive all play a part.

    Your choice of payment frequency impacts on the total cost of your insurance. You pay less if you pay annually. If you’d like to discuss your payment options, please call us on 0800 500 213.

What you need to do next

As a few things have changed, it’s important to check that the new cover is still right for you.
Please carefully read your policy schedule and your policy document, so you understand what you are covered for and any exclusions, conditions and limits that may apply.
If any of your details are incorrect, there is other information you need to tell us, or you need to change your cover, please call us on 0800 500 213