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Third Party Fire & Theft Insurance Policy Changes

Here’s a summary of the changes to our insurance cover and the key changes to our Third Party Car Insurance policy.

The changes are important, so please take the time to read them over. If you’d like more detail, we’ve also included links to the full policy documents.

Changes Overview

Accessories and modifications made simpler

The Agreed Value of your car now includes any accessories and modifications we agree to cover. No need to specify them separately.

Better cover when you change cars

You now have 30 days to tell us about it instead of 7.

Multi Policy Discount

Get a Multi Policy Discount when you take out any two, or more, policies together. Depending on when you take out your policies, your discount will be applied at the time you pay, or as a refund once your policies have been issued. 

Automatic no-claims bonus

It’s now included in all of our car insurance policies.

We've changed our excess options

So your excess type and amount may have changed. Just check your new policy schedule for details.

What policy version
am I on?

You will be on our new policies if:

  • Your Policy Number starts with one of the following: AMV, AHM, AHL, AMC, AMH, ACV, or AME.
  • You purchased the policy on or after 27th Sep 2015.

All information provided on our website is written for our new policies unless stated otherwise.

You will be on our previous policies if:

  • Your Policy Number starts with AAI.
  • You purchased your policy before 27th Sept 2015.

For full policy and benefit terms and conditions please read your own PDS document. These can be requested online or by calling 0800 500 213. Alternatively, you can use our live chat during business hours.

Policy Documents

To get the full details on either your old or new insurance policy, you can download the documents below as a PDF.

New Policy Document

If you want to learn more about this policy, please view the following document

Third Party, Fire & Theft Car Insurance (PDF)

Old Policy Document

If you want to learn more about this policy, please view the following document

Third Party, Fire & Theft Car Insurance (PDF)

What the changes mean for you

You have a new policy number

You now have a new number for each type of cover you have with us. So if you have more than one policy, you’ll receive information about each one, separately in the mail.

We’ve streamlined our payment options

If you use internet banking to pay your annual premium you’ll need to update your Bill Payee to ‘AA Insurance – Premium’ so it goes to the right account. You’ll also need to add your Customer PRN (payment reference number). You can find your PRN in the most recent letter we sent you.

If you pay your premium by fortnightly or monthly direct debit, there’s no change and nothing you need to do.

If you pay your premium by annual direct debit you will need to change your payment method to one of the following options:

Phone: 0800 500 213 to pay using a credit or debit card.

Internet banking: select ‘AA Insurance – Premium’ as the bill payee. Then enter your Customer PRN (payment reference number) in the particulars field.

Pay online

AA Centres: use our Store Locator to find your nearest AA Centre.

If you pay your premium by a quarterly or six-monthly direct debit, this will change to a monthly direct debit. You can find the first payment date and amount in the most recent letter we sent you.

Just received your renewal pack?

Here are some FAQs

You'll find answers to many of your questions here. If you have a specific question or would like more detail, please contact us or call us on 0800 500 213.

General information for you as a customer

Your premium and payment options

Your discounts

Your cover

What you need to do next

As a few things have changed, it’s important to check that the new cover is still right for you.

Please carefully read your policy schedule and your policy document, so you understand what you are covered for and any exclusions, conditions and limits that may apply.

If any of your details are incorrect, there is other information you need to tell us, or you need to change your cover, please call us on 0800 500 213.