Your refund

AA Insurance is committed to doing the right thing. We've been contacting customers we identified as being entitled to a refund. As we're near the end of this project, the self-service portal for bank account details is now closed.

If we’ve asked for your bank account details for either a No Claims Bonus or Policy Loyalty Reward refund, you can still call us on 0800 080 841 9am - 5pm, Monday to Friday to provide them and we can refund you. You’ll need your policy number ready and can find this top right of the email or letter you’ve received. 

Your data is secure. 

Your security is important to us. AA Insurance will never ask you for passwords or PIN numbers. We use end-to-end encryption to ensure your data is safe. The collection and retention of your bank account details are for refund purposes only. Your policy details will not be updated.

We’re here to help. 

If you have any questions, call our team 0800 080 841 9am - 5pm, Monday to Friday. For more information about your refund, you can also visit aainsurance.co.nz/noclaimsbonus or aainsurance.co.nz/loyaltyrefund.