Applies to new and renewing policies with a period of insurance starting on or after 22 May 2022
Welcome to AA Insurance
Thank you for choosing AA Insurance. When you need us, we’ll get things sorted for you.
This policy document explains your insurance cover, your responsibilities and how to make a claim. Please read it carefully and keep it in a safe place.
How to contact us
Go to aainsurance.co.nz/contact
Or if you would prefer to phone us:
For sales, service and general queries, call us on 0800 500 213
For claims queries, call us on 0800 500 216
The documents that make up your insurance contract
Your insurance contract consists of this policy document and your most recent policy schedule.
Your policy document and policy schedule are designed to be read together.
When read together, your policy schedule and policy document outline your cover, which is the insurance we agree to provide you. This cover is governed by the limits, terms and conditions set out within this policy document and your policy schedule.
Your policy schedule takes priority if the information in this policy document and your policy schedule is different.
We agree to provide cover as long as you have paid your premium.
You have a cooling-off period if you change your mind
We provide you with a 21-day cooling-off period if you change your mind. You can cancel your policy within 21 days from the day your policy started, as long as you have not made a claim.
If you choose to cancel your policy within this period, we will cancel your policy back to the policy start date and refund you the full amount of any premium paid. The cooling-off period does not apply if you renew your policy.
If you have a concern
We value our customers and aim to deliver the best service possible. We also appreciate and encourage your feedback – the good and the bad. If you’re unhappy with one of our policies, our service or a decision on your claim, please tell us.
Often a quick conversation can help sort things out.
If we can’t reach a resolution, please let us know. We can explain our complaints procedure to you, and we have a Customer Resolution Service to help you if needed.
Headings and defined words in your policy
We have used the headings in this policy document to help guide you. These headings are purely descriptive in nature. You should not rely on headings to interpret the policy
Words in italics have specific definitions
Some words in this policy document are in italics. These words have specific meanings. We have explained them in the ‘Definitions’ section at the end of this policy document.
The meaning of other common words in your policy document
We use some common terms throughout this policy document. The meaning of these words are explained below.
‘We’, ‘us’ or ‘our’
When we say ‘we’, ‘us’ or ‘our’, we mean AA Insurance Limited.
‘You’ or ‘your’
When we say ‘you’ or ‘your’, we mean the insured and any other persons insured.
Cancelling your policy
If you choose to cancel your policy
You may cancel your policy at any time, unless you have made a claim.
If you cancel your policy outside the cooling-off period and you have not made a claim, we will refund you any amount we owe after the cancellation date. We will deduct any cancellation fee shown on your policy schedule from the amount we refund you.
If we choose to cancel your policy
We may cancel your policy at any time by notifying you in writing. The cancellation will take effect on the 7th day after we have sent the notice. We will refund you any amount we owe after the cancellation date.
What you are covered for
We will cover you for loss of money or goods belonging to your business resulting from theft by any employee during the period of insurance.
The theft must be discovered and notified to us within 30 days of the end of the period of insurance.
Limits on what we will pay
The most we will pay for all events combined in any one period of insurance is the applicable Sum Insured noted on your policy schedule.
Any theft committed before the current period of insurance but indemnifiable under ‘Automatic extension ‘Continuous cover’ will be regarded as having been committed during the first period of insurance.
Automatic extensions
The following extensions are automatically included in your cover.
Ex-employees
We will cover you following any theft committed during any period of insurance by any former employee within 30 days of the end of the employee’s employment with you.
Provided that:
Social club
We will cover you for loss of money belonging to or held in trust by any social or sporting club formed for the benefit of your employees and with your consent, directly caused by any theft committed during any period of insurance by any social or sporting club member.
Continuous cover
We will cover you in respect of any theft discovered during the period of insurance, but committed during a previous period of insurance, provided:
you have held Employee Theft cover continuously from the time the theft was committed until the current period of insurance, and
this policy would have covered the loss at the time of the event.
We will pay up to the limit of indemnity applicable at the time of the event, or the limit of indemnity currently applicable, whichever is the lesser.
There is no cover for any theft committed more than three years before it was discovered.
Making a claim
This section explains what you need to do when you make a claim.
Claims conditions
You must co-operate with us and give us any information or help we ask for in relation to your claim.
As soon as you are aware of an event, circumstance or occurrence you must comply with the following conditions:
take all reasonable steps to minimise the loss and prevent further loss or theft
tell the police of the theft
do not admit responsibility for any loss, damage, or liability
do not, without our consent, incur any expense or negotiate pay, settle, or make any agreement in relation to any claim.
As soon as possible you must also:
tell us of the event and give full details and circumstances of what has happened, including details of everyone involved
send us all relevant communications which you receive
obtain our permission before you incur any expense, other than the reasonable cost of urgent work to prevent further loss
keep damaged property for our inspection and allow us to inspect any building or other property where loss has occurred
provide a detailed description of the lost, damaged or stolen items, proof of ownership and any other information or evidence that we may require
let us at our expense and in your name to take any action necessary against any other party and to take over and conduct the defence and settlement of any claim against you
provide all reasonable assistance and co-operate with us and our assessors, investigators, lawyers or anyone else we appoint to assist, in the making of your claim, its settlement and any defence of a potential claim against you or any action against anyone else.
If you do not comply with these conditions
If you do not comply with any of these conditions, we can:
decline your claim
recover from you what we have already paid.
After your claim is accepted
If any lost or stolen property for which we have paid a claim is later found or recovered, you must:
tell us immediately, and
if we request it, hand the property over to us.
We have the right to keep any property, including any proceeds from its sale, for which we have paid a claim under this policy subject to adjustment if you have not been fully indemnified for your loss.
If any person is ordered to make or otherwise makes reparation to you for loss or damage to any property for which we have paid a claim under this policy you must reimburse us for that payment as soon as any reparation is made, subject to adjustment if you have not been fully indemnified.
You will have to pay an excess
An excess is the amount you must pay for each individual event. We may deduct your excess from the total settlement amount.
The total excess is determined by the circumstances of your claim. You might have to pay more than one type of excess when you make a claim. The excesses will be noted in this policy document and/or in your policy schedule.
If you claim under more than one policy with us for loss, damage, or liability caused by a single event or occurrence at the same location, you will only have to pay one excess. This will be the highest total applicable excess. This does not apply to any loss caused by natural disaster damage.
A series of events arising from any one cause during any period of 72 consecutive hours will be treated as one event for the purposes of determining the excess you need to pay.
Instalment premiums
If you are paying your premium by instalments, we will deduct any unpaid instalments from any payments that we make in relation to your claim.
What you are not covered for
This section explains what your policy does not cover. These exclusions apply to all sections of this policy.
Circumstances not covered
This policy does not cover any loss:
caused by an employee you knew or reasonably ought to have known was dishonest
shown only by an inventory count or profit and loss analysis
resulting directly from any intentional act by anyone with an ownership interest in the business
resulting from forgery or fraudulent alteration of any financial instrument, or
resulting from any electronic payment or transfer of funds.
Salaries and other benefits
This policy does not cover any loss in respect of any improper financial gain obtained by any employee in the form of salaries, fees, commission or other benefits earned in the normal course of employment.
Consequential loss or costs you incur
This policy does not cover any of the following:
loss of use
consequential losses of any kind
costs or expenses you may incur to prove or help us with your claim
repairs that are not related to your claim.
This exclusion includes, but is not limited to, the following:
loss of income
loss of or reduction in value
additional costs incurred
your time or anyone else’s time or materials used
inconvenience or disruption
expenses and liability incurred.
Confiscation
This policy does not cover any loss, damage, injury, liability or prosecution of any type directly or indirectly caused by, arising from, or involving confiscation, nationalisation, requisition or destruction of, or damage to property by order of government, public or local authority (unless the order is given to control any loss or damage that is covered by this policy).
Excesses and other insurance
This policy does not cover your excess on this or any other policy.
This policy does not provide cover where cover is provided by other insurance or by a warranty or guarantee. We will not contribute towards any claim made under any other policy.
Excesses and other insurance
This policy does not cover your excess on this or any other policy.
This policy does not provide cover where cover is provided by other insurance or by a warranty or guarantee. We will not contribute towards any claim made under any other policy.
Electronic data
This policy does not cover loss, cost or liability, directly or indirectly caused by, arising from, contributed to by, or in any way connected to any of the following:
electronic data being damaged, distorted, deleted, corrupted, altered, misinterpreted, or misappropriated
error in creating, amending, entering, deleting or using electronic data
inability or failure to receive, send, access or use electronic data for any period of time
any loss of use, reduction of functionality, repair, replacement, restoration or reproduction of any electronic data
the value of any electronic data
a computer virus.
Cyber events
This policy does not cover loss, cost or liability, directly or indirectly caused by, arising from, contributed to by, or in any way connected to a cyber act or cyber incident. However, we will not apply this exclusion for any of the following:
an event otherwise covered by this policy that causes a cyber incident
loss resulting from an event otherwise covered by this policy that has been caused by a cyber incident or cyber act.
Unlawful or otherwise prohibited to insure
This policy does not cover any loss, damage, injury, liability, or prosecution of any type, directly or indirectly caused by, or arising from any act, event, occurrence or thing against which insurance is either:
unlawful, or
prohibited by any sanction, prohibition, or restriction under the laws or regulations of any jurisdiction applicable to us or our parent company or its ultimate controlling entity.
Communicable disease
This policy does not cover any loss, cost, any other sum of any kind, or liability, directly or indirectly caused by, arising from, contributed to by, or in any way connected to any of the following:
communicable disease
the fear or threat of any communicable disease, whether it is actual or perceived
actions by any person, entity or public authority to respond to, control, prevent or suppress communicable disease.
Any other sum of any kind also includes any increased or additional costs or expenses of a claim that is otherwise covered by this policy.
Communicable disease means any disease that can be transmitted by any substance or agent, directly or indirectly from one organism to another, including any:
virus, bacterium, parasite, or any other organism
any variation of the above, whether considered living or not.
Communicable disease also includes any Infectious Disease or Quarantinable Disease as defined in or declared under the Health Act 1956, future amendments to the Act, or any replacement Act.
This exclusion applies, regardless of any other contributing cause or event that happens at the same time or some other time.
War, terrorism or nuclear incidents
This policy does not cover any loss, cost or liability, directly or indirectly caused by, arising from, or involving:
war, invasion, act of foreign enemy, hostilities, civil war or warlike operations (whether war is declared or not)
mutiny, civil commotion assuming proportions of or amounting to a popular uprising, military uprising, rebellion, revolution, insurrection, military or usurped power
any act, including but not limited to the threat, or use of violence, which from its nature and context is done for, or in connection with, political, religious, ideological, ethnic, or similar purposes including the intention to influence any government and/or to put the public or any member of the public in fear
nuclear weapons, ionising radiations, or contamination by radioactivity from nuclear fuel or the combustion of waste from nuclear fuel.
You must tell us about certain things
Some parts of this policy can cover other parties as well as you. You and any person covered by this policy must meet all the following conditions and obligations to gain benefit of any cover under this policy. No claim will be payable where any person covered under this policy does not meet any of the terms and conditions.
Nothing in this policy affects the common law rights of either party, including our right to avoid your policy for non-disclosure. This means your policy will be treated as if it never existed and any claim payments must be returned to us.
You must disclose material information and give us full and accurate statements
Your policy with us relies on the accuracy of the information supplied by you, or any person on your behalf. You must advise us of all material information before the start of this policy and before each renewal or variation of the policy.
You must also give us full and accurate information and answer honestly, correctly and completely all questions we ask you. Failure to do so entitles us to deny any claim and to cancel this and any other policy you have with us from the date the information should have been provided.
You must tell us if there is a change in circumstances
You must tell us immediately of any change in circumstances that have happened after the start of this policy or that you know is going to happen and which may increase any of the following:
the amount of the risk
the risk of loss, damage or liability
the risk of insuring you.
As a result of these changes in circumstances, or if you fail to tell us immediately of any change in circumstances, we may:
change your policy terms and make alterations to your premium
reduce cover or change limits
not insure you for any loss, damage or liability that happens after the date of the change in circumstances
cancel your policy.
You must comply with certain conditions
You must avoid loss, damage or liability
You must take all reasonable care to avoid doing anything that could result in a claim, and at your cost and expense, must take reasonable steps to:
ensure all property covered by this insurance is kept safe and protected from possible loss or damage
maintain any protective devices, including but not limited to alarms, in an operational condition
avoid any loss, damage or injury to any person or thing for which you could be held legally liable
comply with all legal requirements for the safety of people or property.
You must not transfer your legal rights
You must not assign or transfer, or attempt to assign or transfer this policy or your interest in this policy to any other party.
You must support loss reduction and recovery
You must give all reasonable assistance to enable us to obtain by legal proceedings or otherwise the reimbursement of any loss from the employee or by the employee’s estate or recovery of the loss from any other source.
The following will be deducted from any amount otherwise payable under this policy:
any money which but for the employee’s theft would have been due to the employee from you
to the extent you are lawfully able to retain it to offset your loss.
You and we will share any other recovery made by either on account of any loss in the proportion that the amount of the loss borne by each bears to the total amount of the loss.
Premium adjustment
If any part of the premium or renewal premium is based on estimates furnished by you, you will keep an accurate record containing all relevant details and will allow us to inspect such record. You will within one month after the expiry of each period of insurance furnish any information we may require. The premium or renewal premium will subsequently be adjusted and the difference paid by or refunded to you.
How we administer your policy
Paying premiums
If your premium is overdue, we may refuse to make any claim payments until your overdue premiums have been paid.
If there is a change to your premium which remains unpaid, or you do not pay the full amount of your premium, we may reduce the period of insurance in line with the proportion of the unpaid premium.
If your premium remains unpaid for 28 days, your policy will automatically be cancelled and you will not be sent a cancellation notice.
Sending notices
We will send any notice, policy schedule or other written documents to your last known physical, postal or email address.
Noting interested parties
By noting an Interested Party on your policy schedule, you are authorising us to disclose your information to them. If your policy schedule shows an Interested Party, we may partially or fully settle your claim by making a payment to them, fulfilling our obligations under this policy. Anyone noted as an Interested Party is not covered by this policy and cannot make a claim under this policy.
You are jointly insured
All those listed as insured are jointly insured and are considered to act with the expressed authority of each other. This means that if anyone does or fails to do anything so that there is no cover, there will be no cover for any of the insureds.
Each insured has the right to:
make a change to the policy
make a claim under the policy
receive claim proceeds under the policy, and
cancel the policy.
Currency
All amounts referred to in your policy are expressed in New Zealand currency and include Goods and Services Tax (GST). We will pay all claims in New Zealand currency.
Governing law
This policy is governed by New Zealand law, and the New Zealand courts have exclusive jurisdiction over any legal proceedings about it.
Definitions
Business
The business and occupation described on your policy schedule.
Computer system
Any of the following systems:
computer, communication system, or any other electronic device
hardware, software, server or cloud
any microcontroller.
A computer system also includes any system, output or data storage device that is similar to those mentioned above.
Cyber act
One or more unauthorised, malicious or criminal acts involving accessing, using, processing, or operating of any computer system. This also includes any threat or hoax of these acts.
Cyber incident
Any of the following:
one or more errors or omissions involving accessing, using, processing, or operating any computer system
one or more occurrences when any computer system is partially or totally unavailable
one or more failures to access, process, use or operate any computer system.
Electronic data
Facts, concepts and information converted to a form useable for communications, display, distribution, interpretation or processing by electronic and electromechanical data processing or electronically controlled equipment.
Employee
Any of the following while working for any insured in connection with the business:
a person under a contract of service or apprenticeship with any insured
a person hired or borrowed by any insured
a labour only sub-contractor.
Event
A sudden and unforeseen occurrence that causes loss or damage that you do not intend or expect.
Insured
The person, company, or entity listed as ‘Who’s insured’ on your policy schedule domiciled in New Zealand.
Material information
Any information which might influence the decision we make as to whether to provide insurance and if so on what terms and at what premium.
Money
Current coin, bank and currency notes, cheques, traveller’s cheques, postal notes, money orders, unused postage stamps, redeemable vouchers and tokens, franking machine credits, and other negotiable instruments.
Natural disaster
Earthquake, tsunami, volcanic activity, hydrothermal activity, geothermal activity, subterranean fire, or fire resulting from any of these.
Natural disaster damage
Any of the following:
damage directly or indirectly caused by or resulting from natural disaster;
damage occurring (whether accidentally or not) as the direct result of measures taken under proper authority to avoid the spreading of, or otherwise to reduce the consequences of, any such damage but does not include any damage for which compensation is payable under any Act.
Period of insurance
When your policy starts, to when it ends. It is shown on your policy schedule, unless the policy is ended earlier.
Persons insured
Any of the following:
any person who holds the position of or performs the duties of director, executive officer, trustee, secretary, manager, partner, or who holds any other position as an employee of the insured while acting in that capacity
the officers, committees and members of the insured's own canteen, social sports and child care facilities or welfare organisations, first aid, fire and ambulance services, pension fund management and administrative committees in their respective capacities as such
any subsidiary company.
Policy schedule
The most recent policy schedule we have sent you which includes, who’s insured, business description, business address and the policy modules you have selected.
Reparation
An amount ordered by a New Zealand Court under Section 32 of the Sentencing Act 2002 to be paid to the victim of an offence. Reparation does not include:
damages, court costs, fines, penalties, any other form of criminal sanction, non-pecuniary relief, taxes, any payment deemed to be unlawful to insure against, or
your defence costs in relation to an offence.
Subsidiary company
Any of the following:
any company that, at the inception of the period of insurance, by any applicable legislation, was or is deemed to be a subsidiary of the insured
any company in which the company named in your policy schedule:
owns or directly or indirectly controls more than fifty percent of the issued share capital
controls the composition of the board of directors
exercises effective management and control, either directly or through one or more of its subsidiary companies, or
any other company whose accounts are consolidated into those of the company named in your policy schedule in accordance with the relevant New Zealand Accounting Standard.
Theft
Physical removal of money , goods, stock or contents by any employee with the clear intent of obtaining an improper financial gain for themselves or for any other person or organisation intended by the employee to receive such gain.



