Feel freer
Knowing our award-winning claims team is always there.
ANZIFF 2024 Claims Team of the Year
Award-winning customer service
Canstar’s 2023 - 2024 Outstanding Value winner
We take great pride in protecting the things that matter to New Zealanders so this recognition of our products and service offerings means the world to us. Canstar uses a robust rating methodology that compares cost and features across home and contents policies as well as customer satisfaction to determine these awards.
New Zealand’s Most Trusted General Insurer
We care about our customers and do our utmost to help when the unexpected happens. Thanks for voting us New Zealand's Most Trusted General Insurer in the Reader’s Digest Trusted Brands survey for 14 years running.
New Zealand’s 2024 Claims Team of the Year
At AA Insurance, every member of our claims team takes pride in putting our customers at the forefront of everything they do and looking for new ways to look after our customers, as well as our people. We’re excited to be named 2024 Claims Team of the Year at the New Zealand Insurance Industry Awards for demonstrating excellent technical skills, strong claims results and outstanding customer service.
Get cover today
One event, one excess - If you ever have to claim on more than one AA Insurance policy for the same event, you only have to pay one excess - the highest applicable one.
New for old replacement for most of your items that are stolen or damaged beyond repair. So if someone did take off with your definitely-seen-better-days-couch, we'd replace it with a new one.
Nationwide cover for your contents at home and on the road within New Zealand.
Replacement cover so in any event other than a natural disaster, we'll fully repair or rebuild your home even if it costs more than you insured it for.
Temporary accommodation for you and your family (and even your pets) if you can't live in your home because of an event that's covered by your policy.
Lifetime repair guarantee so when we fix your car it stays fixed. We stand behind all repairs carried out by our approved repairers and we guarantee parts and workmanship for the life of the car.
Agreed value so together, we'll work out what your car is worth, so you know exactly what we'll pay if it's written off or stolen.
We’re here to help
Have you checked out our Customer Hub? You can view our customer competitions and useful information all in one place.
We set out to rewrite our policies in plain language to ensure our customers could easily read and understand their insurance. Working with Write Limited, we’re proud to now hold the WriteMark Plus on our personal insurance policies.
Insurance terminology can be confusing. We’re here to make things easier, with guides to help you navigate your insurance, understand key terms, and let you know what you can expect at claim time.