About Our Company

Our history

1994 AA Insurance was set up as a joint venture between GIO Australia and the New Zealand Automobile Association.
 

Joining forces with Royal & Sun Alliance (later Promina)

2002 Royal & Sun Alliance Insurance (New Zealand) Limited, a new joint venture partner, acquired a 68% shareholding in AA Insurance Limited.

2003 Royal & Sun Alliance altered its organisational structure and listed on the New Zealand stock exchange as Promina. Royal Sun Alliance changed its name to Vero Insurance (New Zealand) Limited and becomes an integral part of the Promina family.
 

Partnership with Suncorp

2007 Promina was bought by the Suncorp-Group in the second biggest deal in Australian financial services’ history.

Suncorp Group and the New Zealand Automobile Association are joint venture partners of AA Insurance Limited.
 

QFE Disclosure Statement

This disclosure statement provides important information and should help you decide which financial adviser to choose.  

AA Insurance Limited (AAIL) is a Qualifying Financial Entity (QFE), licensed and regulated by the Financial Markets Authority (FMA) for its financial adviser services under the provisions of the Financial Advisers Act 2008.  You can verify this information by checking the Financial Service Providers Register at www.fspr.govt.nz. You can obtain information about financial advisers from the FMA and can report information about AAIL and its advisers to the FMA at:

Phone: 0800 434 567

Street: 8th floor, Unisys House, 56 The Terrace, Wellington

Post: PO Box 1179, Wellington 6140

AAIL's QFE advisers can provide personalised advice about general insurance products provided by AAIL.  The QFE licence that AAIL holds means that our QFE advisers do not have to be individually registered or authorised.  As a QFE, AAIL takes responsibility for the financial advice its advisers give you, and for ensuring they exercise due care, diligence and skill when providing financial advice to you.

If at any time you are unhappy with the service provided by AAIL or its advisers you can take the following steps:

1. Contact us to speak with one of our representatives.  Often a simple phone call can resolve the matter however, if you would like to pursue the matter further you can ask to speak to a team leader or manager.

2. If you’re not satisfied with the outcome of this discussion we have a Customer Resolution Service available to assist you.  You can contact that service at AAIL’s principal place of business:
Phone:        0800 500 213
Email:        info@aainsurance.co.nz
Post:        PO Box 992, Shortland Street, Auckland, 1140

3. In the event you are unable to resolve an issue directly with AAIL, you can contact the Insurance & Savings Ombudsman of New Zealand (ISO):
Phone:        0800 888 202
Email:        info@iombudsman.org.nz 
Post:        Office of the ISO
PO Box 10-845, Wellington, 614  

This disclosure statement was prepared on 17 September 2012.