We’re experiencing system issues affecting purchasing Car Insurance and managing existing policies online. We’re working to fix this as quickly as possible. We’re also experiencing higher than usual call, email and live chat volumes, so it may take us a little longer to respond. You can still get a quote for other policies, make a claim, or visit our Help Centre for support. For anything urgent, please visit our contact page for ways to get in touch. Thanks for your patience.

Car Insurance Claims

Making a claim is simple. Our team of dedicated Customer Managers will keep you up-to-date and make sure things stay on track, so you can get back on the road faster.

If your car is written off, we’ll pay the Agreed Value that’s in your most recent policy schedule, so there are no surprises. And with our Network of Quality Repairers, we can guarantee repairs for the life of the car – even after you sell it.

Car Insurance Claims

Frequently asked questions