We’re here to help to get things sorted as quickly as possible. Keep up to date and get answers to common claims questions on our weather event information page.

More information

If your car is written off we'll pay the Agreed Value listed in your policy, so there are no surprises. With our network of quality repairers, we can guarantee repairs for the life of the car - even if you sell it.

If your laptop is accidentally damaged, we'll arrange to have it checked to see if it can be repaired. If not, we'll replace it with the nearest equivalent item or, where this isn't available, pay the market value.

If you can't live in your damaged home, we'll arrange for temporary accommodation for you and your family while your home is being repaired or rebuilt.

If you need to make a claim, you’ll generally need to pay an excess.

The Centre & Repairer Locator will find AA Insurance Customer Service Centres in Auckland and Hamilton, and repairers approved by AA Insurance.

Fair Insurance Code

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We are a member of the Insurance Council of NZ and adhere to the Fair Insurance Code, which provides you with assurance that we have high standards of service for our customers.