Making a claim with us
Whether you’ve been in a car accident, had your home burgled or damaged, making a claim with us is simple. You can report your claim online, and someone from our team will get in touch within two working days, or at a time that suits you.
If your claim is urgent, simply call us on 0800 500 216.
Start your claim
If you need to make a claim, you’ll generally need to pay an excess.
The Centre & Repairer Locator will find AA Insurance Customer Service Centres in Auckland and Hamilton, and repairers approved by AA Insurance.
We are a member of the Insurance Council of NZ and adhere to the Fair Insurance Code, which provides you with assurance that we have high standards of service for our customers.